SUMMARY:

• Microsoft Certified Systems Engineer MCSE with 10 years experience managing/supporting different technical projects in multiple environments.
• 7 years experience with Network Administration
• 5 years experience working with IIS,LDAP,DFS and Clustering
• 7 years experience supporting Dell and HP machines
• 5 years experience with Active Directory and related technologies including TCP/IP,DNS,DHCP
• 5 years experience working with multiple ghosting software
• 3 years experience working with SAN/NAS data storage services/devices
• 5 years experience working with Microsoft Exchange and supporting outlook clients
• Advance level knowledge supporting Microsoft Office applications
• 6 years experience working with eDiscovery software
• Experience with server monitoring solutions, specifically SMARTS

SKILLS:

• Languages: Java, HTML,Perl, UNIX scripting, C/C , ASP
• Databases: SQL, Sybase, Oracle, MS Access
• O/S: Windows, Unix/Solaris, Linux, Macintosh, Novell, Citrix, BES Server
• Tools: MS Project, Visio, Ghost, LANDesk, WSUS,
• Other: Ambitious and willing to learn new technologies
• Software: Citrix remote, VMware,ClearWell/Documatrix eDiscovery software,
• Dell Open Manage, SMARTS Netcool Monitoring software
• Veritas Backup Exec, HP Smartstart, BMC Remedy incident Mgt'
• ITIL, Reflextions for UNIX and VAX systems, DBVisualizer, Tivoli

WORK EXPERIENCE:

Confidential

Production Support Analyst

• Responsible for configuring and troubleshooting eDiscovery databases
• Responsible for all aspect of eDiscovery Applications support
• Develop corresponding operations and support procedures for eDiscovery application operations
• Configure and monitor eDiscovery load, caching and production jobs
• Provide general inquiry support on all eDiscovery preservation activities
• Responsible for administering, supporting Windows 2008R2 server
• Responsible for all firm's vendor correspondence

Environment: Unix,Linux,SQL,Windows,Perl,Shell Scripts,Citrix,BMC

Confidential

Datacenter Administrator

• Responsible for Network monitoring on SMARTS Netcool
• Responsible for Configuring Administering Windows 2008 server
• Troubleshooting all client issues escalation with Citrix VMware
• Responsible for configuring and troubleshooting eDiscovery databases
• Responsible for all aspect of eDiscovery Applications support
• Develop corresponding operations and support procedures for eDiscovery application operations
• Configure and monitor eDiscovery load, caching and production jobs
• Provides general inquiry support on all eDiscovery preservation activities

Environment: Unix,Linux,SQL,Windows,Perl,Shell Scripts,Citrix,SMARTS,Netcool

Confidential

eDiscovery Applications Support Analyst

• Create eDiscovery databases for records retrieval
• Archive databases for storage and preservation of records
• Troubleshoot issues with database logins through putty on Linux
• Responsible for troubleshooting all client issues with eDiscovery databases
• Responsible for troubleshooting Install of Citrix and documatrix software
• Resolve all client applications issues via phone and email
• Responsible for all aspect of eDiscovery Applications support

Environment: Unix,Linux,SQL,Windows,Perl,Shell Scripts,Sybase,Citrix,Oracle,WEBex

Confidential

Sr. Helpdesk Administrator

• Responsible for all aspects of helpdesk support
• Supervise all helpdesk staff in a data center environment
• Install,configure,build and troubleshoot servers and workstations
• Responsible for end user support, printers and network peripherals.
• Responsible for onsite and remote network support
• Troubleshoot wireless routers, Backup and remote servers and onboard systems
• Install Windows 2003 member servers to new/existing domain
• Troubleshoot all network connectivity issue
• Install and configure Sonic firewalls
• Responsible for configuring/implementing RAID systems for redundancy
• Configure handheld's and PDA's for email and network connectivity

Environment: Windows,Unix,SQL,VAX,Macintosh,C/C ,VB Scripts,XML,HTML,WeBex

Confidential

Associate Network Administrator

• Responsible for County wide IT support
• Responsible for Sheriff Dept' and County prosecutor's IT support
• Responsible for firewall and Network address translation and VPN connections
• Maintain exchange server 2003 in an active directory environment
• Configure, maintain and administer terminal server
• Install, configure and troubleshoot desktop computers and network printers
• Responsible for all network software and hardware install, monitoring/upgrade
• Responsible for configuring blackberry devices/pda and sync with exchange server 2003
• Responsible for support NAS devices to ensure file level data access to clients
• Responsible for Ghosting of desktop and laptop computers
• Support and setup video conferencing, WeBex and projectors

Environment: SQL, Windows, Novell, VB Scripts, WEBex, Citrix, Javascripts, BES

Confidential

Network Support Specialist

• Responsible for customer/end user inquiries and resolution
• Performing hardware/software installations and upgrades
• Providing desktop/laptop application support.
• Resolve issues associated with logons and connectivity
• Responsible for troubleshooting and ticket escalation
• Improves system performance by identifying bottlenecks
• Configure MS Outlook, create user mailbox and profile
• Resolve issues that has to do with MS Office applications

Environment: Windows, Linux, Siebel, BES, Oracle