Senior Administrative Assistant Resume Hartford, CT - Hire IT People

OBJECTIVE:

Seeking a position that allows me to maximize utilization of leadership and communication skills while also being able to demonstrate professionalism and progress accordingly within the company.

TECHNICAL SKILLS:

Computers: Excel, Microsoft Word and Works, Power Point, Publisher, MAC OS, Safari, iMovie, Various Internet Applications & Social Networking Sites.

Typing: (65+ WPM)

Systems:IWS, Lotus Notes, Gers, Dentrix, Medicaid Medical Billing (through state website), ADP, Dealer Socket, Acorn, eSaws, Market Prominence, QCare, Softeon, CMORE, Fast Processor, Market Prominence, CWT

PROFESSIONAL EXPERIENCE:

Senior Administrative Assistant

Confidential, Hartford, CT

Responsibilities:

3 month temp assignment: Supporting a team of 8 by booking travel, processing expenses, editing and composing correspondences, handling all meeting logistics, setting up webinars and providing support for various corporate initiatives.

Customer Service Mentor/Lead

Confidential, Farmington, CT

Responsibilities:

Responsible for aiding members better manage their healthcare by answering billing, claims and coverage questions and/or concerns for reps in the Medicare Customer Service department. Handle escalations geared towards the management team, work on special projects and coach reps on new systems or processes and policy updates. Knowledge of various systems and multi - tasking is required.
A positive professional demeanor is required as well as the ability to problem solve. Confidential ce and a desire to succeed and meet departmental goals is also strongly favored and possessed for this position.

Customer Service Supervisor

Confidential, Windsor, CT

Responsibilities:

Responsible for overseeing a team of 17 customer service representatives. Verified and approved time cards including all time off requests, conducted team meetings to include new client launches, team performance/expectations and personal improvement plans. Handled escalations for internal and external contacts, reviewed calls for quality assurance and managed client specific corporate correspondences. Lead position was held prior to this one.

Customer Service Representative

Confidential, Hartford, CT

Responsibilities:

Following up on service requests to ensure that clients are receiving service within a timely manner for specified client emergency calls; contact vendors, review correct call placement and update calls based on call status. CSR positions one and two were both held prior to this one.

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Senior Administrative Assistant Resume

Hartford, CT

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