SUMMARY:

• I have over 38 years’ experience in the IT field, and 48 in the electronics repair field, which includes almost all computer types and most operating systems. I also have extensive networking, AV, and infrastructure experience. I can assure you that with my substantial experience, I can undeniably make a unique and meaningful contribution to your organization. I understand the professional approach and expertise required to perform the job, and I can confidently state that you will benefit well from my services to this organization.
• I would like to become part of an organization that offers a career - based position where I may use my talents to benefit your company. I am a team player, loyal, self-motivated, mission dedicated, and a good communicator. I would like to work for a company where the employer trusts and relies on its employees. The job is to take care of the customers. Following is a brief summary of my 38 years’ experience.

TECHNICAL SKILLS:

SKILLS: Desktop/Hardware Support, Installation, Troubleshooting, and Repair ISA, PCI and Peripheral Installation, Troubleshooting, and Repair Windows 10, Windows 8, Windows 7, Vista, Windows XP, Windows 2000, Windows NT 4.0, Windows 98, Windows 95, DOS Windows Networking, Wireless Networking, Novell Netware, Network Installation, Troubleshooting, and Repair Some experience with Server 2003 & 2008, Active Directory, SCCM Cat 5, 6, 6e Network cabling. Installation, Troubleshooting, and Repair Experience Installing Cisco, Linksys, HP, Baystack hubs, switches, and routers. Limited Programming Experience Some experience with Macbook, Macbook Pro, and iMac systems Some experience with Mac Mac OS X 10.4 "Tiger" through OS X 10.11 "El Capitan" Some experience with iPhone and iPad support Experience with CA and Service Now Ticketing Systems Experience with HP Manager and iGel Manager Experience with Mobi (Sodi) Control for Telzon Guns Experience Installing and troubleshooting Audio / Video Systems and Digital Signage

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, Tx

Contractor and then Full time MIS Staff

Responsibilities:

• Installation of Telco, network and AV wiring. Answering users requests for repair. Entry and follow through of trouble tickets. Hands-on troubleshooting and repair of PC based computers including laptops, desktops, thin clients, software related problems, printers, monitors, switches, routers and gateways. Acting as a field engineer on installations and diagnostics. Consulting on placement of hard wire and wireless equipment, routing of wiring, equipment installation, setup and final adjustment. Assist in local server room. Assist in maintenance of local portion of Enterprise Network. Help maintain BYOD system and devices. All of this has been accomplished in a multi-campus Business environment.

Confidential, Haslett, Tx

Contractor - Desktop / Network Support

Responsibilities:

• Installation of Telco, network and AV wiring. Answering users requests for repair. Entry and follow through of trouble tickets. Hands-on troubleshooting and repair of PC based computers including laptops, desktops, software related problems, printers, switches, routers and gateways. Acting as a field engineer on installations and diagnostics. Consulting on placement of equipment, routing of wiring, equipment installation, setup and final adjustment. Assist in local server room. Assist in maintenance of local portion of Enterprise Network. Help maintain BYOD system and devices. All of this has been accomplished in a multi-campus Business environment.

Confidential, Tulsa, Ok

Contractor - Desktop / Network Support

Responsibilities:

• Installation of Telco, network and AV wiring. Troubleshooting PC based and Apple computers, Video and Audio equipment. Acting as a field engineer on installations and diagnostics. This includes consulting on placement of equipment, routing of wiring, equipment installation, setup and final adjustment. All of this has been accomplished in a multi-building, multi-campus school environment.

Confidential, Tulsa, Ok

Contractor - Desktop / Network Support / Electronics Support / AV Support

Responsibilities:

• Installation of Telco, network and AV wiring. Troubleshooting Video and Audio equipment. Acting as a field engineer on installations of AV equipment and wiring. This includes consulting on placement of equipment, routing of wiring, equipment installation, setup and final adjustment. All of this has been accomplished in the commercial, school, and church environments.

Confidential, Broken Arrow, Ok

Desktop / Network Support / Electronics Support / RF Support

Responsibilities:

• Originally hired to install and service Fire Alarm, Burglar Alarm, CCTV, and Access Control Systems. I have since been moved inside to assist the IT department in maintenance, upkeep and installation of computersservers, switches and Central Station equipment. I have returned many of their old computers to serviceable status and have assisted in resolving problems with the central station receivers. With my knowledge of RF technology, I also assist in their wireless network, antenna systems and other RF equipment.

Confidential, Tulsa, Ok

Sales Associate

Responsibilities:

• Customer service, Product knowledge. I assisted customers in locating products then fine tuned my recommendations based on the specific use of the product type. Then assisted in the final sale transactions.

Confidential, Greensboro, NC

Communications Specialist / Desktop / Network Support / Electronics Support / RF Support

Responsibilities:

• Alarm monitoring, radio dispatch, customer service, answering multiple telephone lines, data entry and inventory management. I assisted in organization of controlled stock and supplies. Networked the office computers on Peer-to-peer. Assisted my manager in his Audio Engineering business by building his custom computer. Assisted the resident manager with his computer repair needs.

Confidential, Asheboro, NC

Desktop / Network Support

Responsibilities:

• Maintain, repair, rebuild, and build computers on two campuses locations. During this tenure I assisted with doubling the size and speed of the campuses network from 500 computers to over 1200. Also reduced the backlog of computer repair requests from 30 days delay to handling the requests the same day. Installed and programmed HP and Baystack hubs, switches, and routers. Built over 50 custom computers for the campus. Assisted in installing over 10 complete classrooms with no network connection from scratch in 4 days or less. Managing end-user Hardware and/or software then support and troubleshooting as needed. the end-user community on new systems; answering technical questions about equipment and software applications

Confidential, Greensboro, NC

Computer and Network Tech

Responsibilities:

• I was a Field service technician responsible for Maintaining, Rebuilding, Upgrading, and repairing of computer hardware and networks. These Computer types range from 8088 through 486/100. Network types from 10base2, to 10BaseT. Also printers, scanners, and other computer hardware. I was also responsible for building custom computers per customer request.

Confidential

Electronics, and Computer Tech

Responsibilities:

• I Repaired and maintained camcorders, and video cameras. General electronics repair. I was tasked with the maintenance, rebuild, upgrade, and repair of computer hardware and networks of the companies customers. These computer types ranged from 8088 through 486/33. I was also requested by management to service and maintain in-house XENIX/Acer system.
• In addition, I have maintained both an informal and a Licensed business on my own time to continue the field that I enjoy so well.

Confidential, Archdale, NC / Tulsa, Ok

Owner / Operator, Computer and Network Tech, Electronics Tech

Responsibilities:

• Building, Rebuilding, Upgrading, and repairing computer hardware and networks. Computer types from 8088 through current technology, Apple, and Macs. Network types from 10base2 to Fiber. Also worked on printers, scanners, and other computer hardware. Repair of most types of electronic devices. This includes TV, VCR, Tape equipment (VTR, 8-Track, Cassette, Reel to Reel), Audio equipment, etc. This work was done both in the shop and in the field.