SUMMARY:

• A veteran Information Technology professional working in IT for nearly 30 years with experience in various IT technologies encompassing: client technical support,, engineering, networking, development, programming, and proven leadership up to executive management. An always positive ‘go - getter’ who is goal oriented and tirelessly works them to completion. A quick study and excellent troubleshooter with the interpersonal skills to blend in well with other team members, work effectively with direct reports of different personalities, and develop an excellent rapport when dealing directly with customers. Have benefited professionally from working in many diverse IT areas and, when troubleshooting, have the benefit of knowing how various technologies overlap and relate.
• Management philosophies focus on efficiency, professionalism, teamwork, morale, and developing talent from within. Trained in ITIL Concepts. Other strengths include excellent verbal and written communication skills, positive and enthusiastic attitude, cool under pressure, unique ‘outside of the box’ problem solver, organized and detail oriented, able to bring tasks to completion, and relentless work ethic. Have achieved a college degree in IT as well as many major s and s. Achieved many promotions from each company worked for and earned many s as well. I look forward to new challenges and believe that ‘change is always good’.

PROFESSIONAL EXPERIENCE:

Confidential (Downers Grove, IL)

Specialist/Storage Architect/Engineer/Administrator

Responsibilities:

• Part of a team of 22 engineers supporting the following:
• SAN support, monitoring, maintenance, and troubleshooting of over 200 pieces of equipment spanning 13 clients.
• Windows, Linux, Solaris, and HP-UX server support, monitoring, and troubleshooting for over 1000 servers spanning 20 clients as well as Enterprise Protection (backups and restores).
• Creating documentation and cross MMC Line 2 Team members between the various technologies and access.
• Designing from the ground up, as of 2017, a new industry leading service support model that has the capability of absorbing and taking on yearly new large clients allowing tracking of Full Time Employee hours to expand resources accordingly.
• Large customer owned McData fibre network (Inherited from Confidential below - use Connectrix Manager software to manage)
• Daily activities involve monitoring three different ticketing systems: CA Service Desk, ServiceNow, Remedy, ServiceDesk, and Trackwise. Tickets typically include SAN allocations and reclaims, microcode upgrades, customer storage reports, troubleshooting failed SAN paths, and troubleshooting performance issues from a SAN hardware perspective.
• Allocations are based on a performance tier requested by customer and by disk array.
• Zones are created for new SAN Host servers or when a server is connected to a different array.
• Monitoring alerts and maintaining the SAN software components such as Code/Firmware upgrades on disk arrays and SAN switches, installation, upkeep, and maintenance of SAN administration and monitoring software such as Brocade Network Advisor 12.4., VIPR Controller, Hitachi Command Suite 7.01, Hitachi Hi-Command Device Manager 6, EMC Control Center 6.1, IBM Storage Volume Controller Software, Navisphere Manager, Connectrix Manager, and Brocade SAN Health.

Confidential (Chicago, IL.)

Advanced Technical Projects Coordinator / Manager of Enterprise Resource Management Department

Responsibilities:

• Maintain, administer, configure, and backup four internal Advanced Windows 2003 Cluster Servers (including DHCP), one Linux VMWare ESX Server, and one D-Class HPUX UNIX server.
• Utilize Veritas NetBackup software to perform all backups and restores for all Illinois based Confidential ’ UNIX, VMWare, Linux, and Windows based server platforms.
• Monitor, maintain, and enhance HP OpenView for Windows and UNIX consoles.
• VMWare/Citrix troubleshooting performance/firewall issues between Chicago and India.
• Remote distribution of development software such as SQL Server and Visual Studio to remote Virtual Machines running on Blade Servers.
• Provided metrics to senior management and worked on budgets for my department.
• Took retired computer equipment, refurbished, and redeployed it throughout the company for Software Test and Development platforms saving the company tens of thousands of dollars a year on Test and Development hardware and extending zero depreciated equipment value on our books.
• Helped the company software reimage and donate hundreds of computers which reached their end-of-life usefulness to Chicago Public Schools.
• Set work schedules and assigned projects to engineers on the team based on their strenghts, tracked engineers’ progress and timelines, and set accurate customer expectations.
• Involved in most large scale technical projects or technical troubleshooting within the scope of Confidential Wide Area Network between India and the U.S.
• Architected and oversaw construction of nine different advanced software development, quality, and labs / facilities as well as setting up a “virtual network” of VMWare sessions across multiple subnets.
• Most equipment was acquired on zero budget using throwaway hardware and scrapped equipment.
• Symantec GhostCast servers were set up to allow individual users to re-image their own PCs from a clean base image.
• IRI outsourced IT to Acxiom in fall of 2004
• I was retained to continue my work at IRI in my same capacity during the integration period.
• Acxiom had five separate departments to do what my team did and all management positions for those departments were already filled, so I chose Acxiom’s Enterprise Storage Team and was given a title of: Senior Storage Architect/Engineer/Administrator.

Confidential (Buffalo Grove, IL.)

Vice President of Commercial Systems and Special Projects Divisions

Responsibilities:

• Promoted from Coordinator Of Special Projects to Vice President Of Commercial Systems Special Projects Division (Jan 2000) and ed Executive Innovation twice (1st and 3rd quarter 2000) - Paid Vacations to Las Vegas and Orlando, FL.
• Coordinated daily work for a team of up to twenty technicians plus up to ten consultants, nine managers of varying levels, and had two personal administrative assistants.
• Assigned projects to project teams based upon the technical strengths of particular engineering groups and leadership abilities of the individual managers.
• Oversaw an equipment “staging” crew of six full time equipment stagers/box handlers and up to thirty temporary contractors (based on the manufacturing order we received) to assure that product flow entered and exited our labs smoothly and to ensure equipment was protected properly for shipping.
• Personally cross-trained managers to handle day-to-day operations to allow me to travel and develop new business with sales staff or plan and implement on-site support departments.
• Helped set up and helped code and troubleshoot a high tech ECW Oracle based barcode system for our 100,000 square foot warehouse.
• Drove all engineers at the company to achieve CompTIA A+ and CompTIA Network+ .
• Lead by example being the first one to achieve both s.
• Personally instructed free sessions for an hour a day for two weeks.
• All engineers and technical managers achieved within one month.
• Got all engineers and technical management trained and certified with the following:
• IBM Netfinity Server .
• IBM Advanced Workstation .
• IBM ThinkPad .
• ISO9002 Manufacturing .

Confidential (Des Plaines, IL.)

Director Of Global Manufacturing/Principal Special Projects Engineer

Responsibilities:

• Promoted once and won employee of the year (1998) - $1,000 and was Employee Of The Month eleven times (Dec 1997; Jan, Mar, Apr, Jun, Sep, Oct, and Dec 1998; and Jan, Feb, and Apr 1999) - Free Vacation Day.
• Primary administrator for our lab’s Windows NT 4.0 File and System Image Server as well as our Microsoft BackOffice Exchange Email Server.
• Coordinated all work for a team of up to forty technicians plus up to a dozen temporary technicians.
• Projects assigned based upon the technical strengths and leadership abilities of the individual engineer.
• Instructed several sessions weekly on four different main technical topics to help our technicians achieve various network and hardware s.
• Developed a dual inspection quality check-off system and personally trained special Quality Control Engineers.
• Our faulty equipment return rate dropped from nearly 35% to less than one percent in the first year and by year two, we had achieved less than a .001% defective rate from thousands of returns a year to only two returns total for the second year with estimated savings of hundreds of thousands of dollars.
• Worked with the standards institutes and by 1999 we were 100% ISO9002 certifed and compliant opening the gateway for really enormous customers.
• Oversaw an Equipment Staging Department of up to twenty full and part-time equipment stagers and box handlers, to assure that product flow entered and exited the various labs smoothly.
• Developed “stagers” as junior techs thereby keeping the morale high, entry salaries low, and nurtured an unlimited talent pool to hire from without having to hunt for, interview, train new employees, and worry that they would destroy the team’s chemistry.
• Project managed the technical and logistics of all new customer projects and rollouts .
• Worked on and off site with direct customer interface to gather requirements to assure that we set initial customer expectations realistically and then met or exceeded those expectations.
• Attended meetings with salespeople at various customer locations to help promote new services and serve as a technical resource to help generate new business.
• Was company’s primary technical customer contact and did all of the initial and most advanced tech support for the company for first year while getting their Customer Support Department up and running
• Developed, hired, and trained the entire Customer Support Department (help desk) one by one.
• Was frequently called upon as a level 5 resource / technical advisor for NT, Citrix, and the research of our customers’ most challenging technical problems.
• Personally designed and wired three labs and our state-of-the-art ESD safe mass-assembly line lab.
• Labeled, logged, and tracked all physical inventory both internal and customer owned equipment and spare parts.
• Theft, damaged, and lost inventory was reduced from nearly 20% to less than 1% in under three months saving the company tens of thousands of dollars a year.

Confidential (Schaumburg, IL.)

Vice President of Client Site Operations

Responsibilities:

• Promoted once and won Outstanding Contribution Employee (Mar 1996) - $250 and Manager Of The Year (voted on by direct reports - 1996) - Toshiba Multimedia Laptop and party at Dave & Busters.
• Principal Network Engineer charged with on-site facilitation of new on-site service contracts.
• Worked with customers to determine technical requirements and sell our billable services.
• Established accurate expectations and service level agreements.
• Developed our on-site personnel to be self sufficient and then moved on to the next customer site.

Confidential (Rolling Meadows, IL.)

Global Technologies Director

Responsibilities:

• Won Employee Of The Quarter (Q1 1995) - $250 and $50 Benihana Gift .
• Developed from scratch and administered three proprietary email and file servers and three fax servers.
• Supervised company’s PC Support personnel.
• Researched and engineered new product technologies.
• Developed layman graphs to compare and contrast feasibility to profitability ratios that helped determine whether the company should invest in developing, manufacturing, and distributing the particular technology.
• Went on sales calls to promote our products and be a technical resource.
• Ran daily sessions for the sales staff to teach them computer concepts and keep them abridged of the technical advantages of our products.

Confidential (Taiwan/Glen Ellen, IL.)

Vice President of Systems Technologies/Regional Technical Sales Coordinator

Responsibilities:

• Received three major promotions within one year.
• Designed and implemented the company’s first helpdesk.
• Oversaw the number two, number four, and number five salesman in the company.
• Devised and oversaw electronic production line incorporating ESD protection.
• Electronic product defect levels dropped by 53% in first six months alone.
• Interviewed, hired, and trained all new engineers and technical sales staff.
• Coordinated sales Technical/RMA meetings.
• Organized and supervised the troubleshooting and return of merchandise.

Confidential (Bensenville, IL)

National Director of Data Management Systems

Responsibilities:

• Assessed, made multimedia presentations for executives, and budgeted for company-wide hardware and software purchases.
• Created custom database queries and designed 3D graphs from Wang mainframe data for executive management presentation to owners and investors.
• Spearheaded company-wide conversion of Wang Mainframe EBCIDIC data to PC ASCII format.
• PCs saved the company millions of dollars versus mainframes.
• Implemented Wal-Mart’s EDI Retail Monitoring System and worked directly with Wal-Mart code developers on application enhancements and troubleshooting during its earliest days.