SUMMARY:

• Customer focus, proven and motivated leader with strong analytical skills, sound judgment and skill in the areas of management, telecommunications, electronics and project management. Confidential, Confidential, Confidential, Confidential and Communication Electronics certified. Customer service and retention is by far my best asset.

PROFESSIONAL EXPERIENCE:

Confidential, Tucson, AZ

Telecom Service Coordinator - Senior

Responsibilities:

• Coordinates and supervises a wide variety of complex telecommunication service requests, multiple projects and vendor activities for the university.
• Coordinates the activities of clerical and technical support staff.
• Oversees the coordination of telecommunication project activities in all phases.
• Confers with telephone and data users, network system personnel and vendors to determine the most efficient implementation of project phases.
• Participates in management planning, coordinating and implementing of operational and procedural matters to meet goals and objectives.
• Compiles user requirements into telecommunication service proposals and service orders for implementation.
• Monitors projects through completion, resolving any discrepancies that may occur.
• Receives, investigates and resolves user problems concerning telecommunication services and/or equipment.
• Researches specific technical hardware and software related questions from management, programming, operations, maintenance and systems programming personnel as required.
• Reviews, recommends and implements improvements in service and/or procedures.
• Develops necessary administrative computer models using software packages on a personal computer to expedite duties and responsibilities assigned.
• Reviews, tests and evaluates new versions of communication hardware and software.
• Coordinates with administrative and technical personnel the installation, implementation, operation, maintenance of complex hardware and software elements and the interfacing of these elements to the telecommunication network.
• Assists and trains telecommunication end users and other appropriate personnel relating to the use of equipment and features.
• Specifies system and user documentation requirements.

Confidential, Ft Huachuca, AZ

System Administrator

Responsibilities:

• Monitors systems and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
• Extensive use of trouble ticketing systems.
• Provide network troubleshooting and support.
• Provide technical support and to end-users.
• Backs up file server data/disks.
• Provides complex server maintenance.
• Sets up new users and deletes old users for specified accounts.
• Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.
• Restructure, Maintain and Manage activation and tracking Database.
• Train new team members.
• Assign user accounts to platform tools.
• Provide ongoing support to mission critical operations.

Confidential, Sierra Vista, AZ

Sales Manager

Responsibilities:

• Installation and activation of voice, video and data communication circuits and devices, to include verification of existing communication links, technical review of requirements for new requested services, actual establishment of wiring and cabling connectivity and full documentation of circuitry path.
• Special project lead for major initiatives regarding data verification, accuracy, and integrity. Perform full circuitry audit of all non-resident networking terminals to facilitate a major deployment of ANSR (security enhancement). Train and establish work schedules and supervise a team of students to accomplish this major project in a timely and efficient manner.
• Assigned various special high profile or politically sensitive projects to manage and perform all necessary duties to ensure superior customer satisfaction.
• Create and distribute management reports relating to projects, via Excel or Word.
• Train new full-time and temporary Network Installation Technicians for deployment into the field.
• Assist in student staff for summer projects, the busiest time of the year for the department.
• Customer service oriented, establish a good rapport with customers and complaint resolution. Work extra hours for sporting events or other campus activities.
• Manage mobile inventory of networking equipment.
• Maintain regulatory compliance in accordance with Confidential standards and other telecommunication industry standards.

Confidential, Fort Worth, TX

Network Operations Specialist

Responsibilities:

• Summary- Responsible for complex tasks required in the testing and analysis of all elements of the network facilities (power, communication machinery, software lines, modems, and terminals).
• Monitor systems and advise senior members of network staff of network failures or degradation and arrange for corrective actions plans.
• Maintain documentation of daily operations.
• Knowledge of strategic switching networks.
• Experience in the operation and maintenance of switching systems.
• Able to install and operate and troubleshoot Avaya and Confidential 5ESS switch systems and DMS carrier systems.
• Install and troubleshoot circuits.
• Experience in the operation and maintenance of switching systems including Avaya, Confidential
• Experience with DS1 DS3 and OC-3 OC-12 OC-48 multiplexer technology, Lucent, ATM, DWDM, transmission control and many more.
• Troubleshooting network failure
• ISDN circuits CSU / DSU and SS7 and of course many years with POTS phone lines - dual tone multi frequency
• General switch maintenance, IE software upgrades and database back up, software patching, fault detection and clearing.
• Highly skilled in T-1 and T-3 (DS-3) circuit wiring and testing acceptance troubleshooting.
• Use of test equipment: T-Bird DS1 analyzer, T-Bird DS3 analyzer, Tektronix OC analyzer and others.
• Shift Lead interim (technician) for network and switch operations.
• Installation testing, development and implementation of new technologies and maintain a wide variety of communications equipment.
• Responsible for taking lead for multi-billion dollar switch site, to include lead in trouble-shooting problems in very time-sensitive and critical situations.
• Manage inventory of networking supplies, test equipment and tools.

Confidential, Platte City, MO

Network Installation Technician

Responsibilities:

• .Project management including but not limited to scheduling of project resources.
• Manage warehousing/staging for projects located in various locations within the state.

Confidential, Athens, TX

Installation Repair Technician

Responsibilities:

• Installation and repair/trouble-shooting of subscriber station equipment, business lines, special circuit loops, electro-mechanical pay-station units and carrier systems.
• Testing and acceptance operations cable splicing.