PROFESSIONAL EXPERIENCE:

Confidential, Bethesda MD

Systems Engineer

Responsibilities:

• Working with DNS configurations
• DNS forwarders
• DNS reverse lookup tables
• Managing user accounts and configurations
• Documenting AD structure for NIH
• Unlocking User Accounts
• Adjusting Azure email accounts and rights and privileges
• Working with the team for PKI PIV card access
• Adjusting rights for users who have PIV cards
• Upgrading Active Client software for users

Confidential, Fairfax, VA

Senior Systems Engineer

Responsibilities:

• Configure Riverbed 2200 servers and 3100 servers.
• Upgrade OS of these servers from 4.1 and 4.3 to 4.6.
• Migrate 2012 SCCM server VM’s and Migrate 2012 ROCD servers for the missions.
• Join servers to the domain and promote to as an RODC server.
• Configure TCP/ip on these servers.
• Installation of McAfee on these servers.
• Rack and stack Riverbed servers for configuration.
• After configuration of these servers we box them up and ship them to the missions
• Create Volume space for each mission on the LUN on the Core server
• Research APC for Confidential devices to ship out to the missions.
• Configure the Hypervisors for the 2200 and the 3100 riverbed servers.
• Run the updates on the 2012 servers.
• Update the VMware software on the Hypervisors for missions.
• Use secure copy to migrate User Data and P drive date to the new 2012 file and print server
• Work with the SM’s at each mission to bring these systems online
• Decommission old domain controller 2 on the old domain
• Configure the VMware client to access the VM’s on the missions.
• Ship out USB Drives to the missions for them to copy the data
• When the drives return to the office we copy them up to the AWS server
• Work with the network team and get the ports configured for the new servers
• Working with the AD team to get the systems ready for the switch over and the migration of servers for the new domain.

Confidential, Lanham, Maryland

Global Support Systems Engineer

Responsibilities:

• Working with Engineering group with active directory configurations and recovery
• Install Windows operating systems on server for different counties SAR support systems
• Installing SAR upgrade software for MCCNET servers
• Installing and upgrading MCCNET Clients on different countries systems for support
• Working with different countries on failover procedures
• Repairing equipment different customers send in for repair IE. Receivers, processors, domain servers, Client workstations.
• Installing MCCnet, LCCnet, RCCnet QMS Management,
• Installing SQL server 2005, 2008, 2012, 2016,
• Install SQL Management Studio on servers, and workstations for SQL support.
• Disaster recovery for HDD drives recover data for SQL
• Re - indexing SQL Databases for 2005, 2008, 2012, 2016 servers.
• Writing SOP’s for all the repairs needed for customer issues.
• Receive tickets from Jira got customer support
• Update sharepoint server with critical customer information.
• Upgrade MCCNet on client servers.
• Install MCCNet client on customer console systems
• Download Artifact software for MCCNET software and clients for installation.
• Configure SMTP on servers to pass data between MCC’s
• Install and configure Perle Devices for antenna arrays to receive SAT Data.
• Create Videos on replacing belts on Seatel antenna’s
• Install ACU’s (antenna control unit) in LUT’s (local user terminal)
• Run cables for Antenna’s to receivers and ACU’s and GPS.
• Build Test environment for MCCNET and Insar3 and Clients
• Configure MCC’s to work with LEO, MEO, and GEO processors
• Backup SQL databases for clients and restore when needed
• Repair Tombstone domain controllers
• Replace system boards and rebuild domain controllers
• Replace HDD in raid 1 configuration and fix the mirror
• Add hot swap drives to raid 5 configuration to protect from data loss
• Install and configure VMware 6 on servers and create 2012 servers for domain controllers
• Setup and configure lab system for remote sessions to repair client servers
• Install PCAnywhere, mRemote, Team Viewer 11, Tight VNC for remote desktop access
• Rep Confidential s inhouse Printers workstations wireless access points.
• Send out parts for repair and receive parts for installation.

Confidential, Columbia, Maryland

Building Systems Programmer

Responsibilities:

• Work with Building management software. (Structure Ware)
• Configure trunks on cisco fiber switch to segment the LAN with different subnets
• Configure end switches for the trunk communications
• Reconfigure IP information the devices controller
• Build controller panels for building devices
• Wiring up these panels to the controller’s devices
• Re-IP controllers for different sublets
• Create IP Scheme for the routing of data for these devices
• Document all aspects of this project.
• Run Ethernet cables to appliances and controller’s
• Trouble shoot fiber connections to switches
• Setup and configure DHCP for multiple VLANS
• Setup and configure DNS for the networks
• Run Wireshark on network and capture data for network analysis
• Verify controller functionality on the network.

Confidential, Fairfax, Virginia

Infrastructure Systems Engineer

Responsibilities:

• Secret Clearance and a Top Secret Clearance
• Working with Army National Guard (ARNG) Information Network Division (IMN) and Enterprise Operations and Security Services (EOSS).
• Take classes for ITIL and got certified.
• Take classes for Security+ and got Certified.
• A+ Certified, ITIL Certified, Security+ Certified.
• ACAS Certified
• Pull up reports in ACAS and repair machines that are vulnerable.
• Secret Clearance and a TS Clearance.
• Conduct the imaging of workstations using onsite using utilities as, Microsoft SCCM Server 2012.
• Push updates from the Microsoft SCCM server 2012.
• Push applications and new applications using Microsoft SCCM Server 2012.
• Knowledge of creating software Distribution Packages in SCCM 2012
• Manage workstations for GUARD-NET remotely.
• DEPO Manager for DoD Enterprise Email for blackberry services, create users for blackberry services, activate phones and configure email on blackberry’s for NGB and SRA users.
• Certified to reset Users CAC Pin numbers for SRA and GUARD-NET users.
• Setup and configure workstations for users in all departments and connect to the GUARD-NET LAN.
• Work with the LAN team configuring ports on the switches for users on appropriate VLAN’s on GUARD-NET.
• Installing CAC readers and configuring workstations CAC for SRA and GUARD-NET users.
• Setup and configure GUARD-NET CAC machine with DMDC for Pin number resets.
• In-depth knowledge of Active Directory and LDAP technologies on Windows 2008 R2.
• Work with tools team on workstation images and LAN support.
• Work with DoD PKI Key Recovery, to help SRA and GUARD-NET users recover certs.
• Resurrected 45 workstations needing parts under DELL warranty and put them back into production.
• Cleanup Active Directory user accounts, disabling old user accounts and moving them into the Disabled Users Folder.
• Use BMC Remedy ITSM Management utility to create tickets on a daily basis.
• Use BMC Remedy ITSM Management utility to update tickets and resolve tickets on a daily basis.
• Setup and configure SRA and GUARD-NET users Enterprise Email
• Cleaning up DHCP Services, remove old reservations and create new Reservations for user’s workstations.
• Configure reservations on the DHCP for VLAN for user’s workstations.
• Knowledge and use of NETCOM Enterprise Migration Tracker.
• Supporting users with eVPN, LPS disk for remote network access.
• Working with Backup Exec 9.1and NET Backup on 2012 R2 servers
• Migration of users profiles from the workstation to the servers for workstation upgrades and system replacements.
• Unlocking users accounts and resetting passwords and CAC Pins.
• Conduct printer maintenance, replace toner cartridges, replace waste toner tanks, clearing paper jams.
• Setup 5 workstations for Asset Management system. Configure the printer to print labels. Create label template used for printing labels for the BAR CODE SCANNER.
• Install Active Client 6.2 on workstations on the GUARD-Net Network.
• Install updates for Active Client 6.2.0192 on the GUARD-Net Network.
• Install IBM Lotus Form Viewer v4.0 on the GUARD-Net Network.
• Install Java JRE Eng. And Java applet x86 and x64 on the GUARD-Net Network.
• Install Approvit v6.5 for Outlook, Lotus Viewer, Microsoft Office on the GUARD-Net Network.
• Install Juniper VPN Network on the GUARD-Net Network.
• Install ArcSite v5.0 Console on the GUARD-Net Network.
• Install Adobe Pro v11.13 on the GUARD-Net Network.
• Install Microsoft System Center on the GUARD-Net Network.
• Install Microsoft Office 2013 on the GUARD-Net Network.
• Install Microsoft Project 2013 on the GUARD-Net Network.
• Install Microsoft Visio 2013 on the GUARD-Net Network.
• Install Netcool on the GUARD-Net Network
• Install Wireshark on the GUARD-Net Network.
• Install AVAYA CMS on workstations for Managers to manage their employees.
• Keep a running spreadsheet of workstations Users, workstation names, IP’s, MAC Addresses, and location on the floor.
• Create Host Files for users needing special access to other networks.
• Use Juniper VPN to login to DISA to manage blackberry account for users
• Login to Blackberry server VIA remote desktop to do maintenance on blackberry accounts
• Login to Blackberry 10 server VIA remote desktop to do maintenance on blackberry accounts
• Use BlackBerry Administrator to create, modify and delete user accounts.
• Use BlackBerry 10 Administrator to create, modify and delete user accounts.
• Create PIN numbers to activate Blackberry Enterprise Mail services.
• Sync the Blackberry Phones with the BlackBerry Enterprise server to push mail to the Blackberry Devices.
• Sync the Blackberry Phones with the BlackBerry 10 Enterprise server to push mail to the Blackberry Devices.

Confidential, Falls Church, Virginia

Infrastructure Systems Engineer

Responsibilities:

• Secret Clearance and a Top Secret Clearance
• Working with Army National Guard (ARNG) Information Network Division (IMN) and Enterprise Operations and Security Services (EOSS).
• Take classes for ITIL and got certified.
• Take classes for Security+ and got Certified.
• A+ Certified, ITIL Certified, Security+ Certified.
• ACAS Certified
• Pull up reports in ACAS and repair machines that are vulnerable.
• Secret Clearance and a TS Clearance.
• Conduct the imaging of workstations using onsite using utilities as, Microsoft SCCM Server 2012.
• Push updates from the Microsoft SCCM server 2012.
• Push applications and new applications using Microsoft SCCM Server 2012.
• Knowledge of creating software Distribution Packages in SCCM 2012
• Manage workstations for GUARD-NET remotely.
• DEPO Manager for DoD Enterprise Email for blackberry services, create users for blackberry services, activate phones and configure email on blackberry’s for NGB and SRA users.
• Certified to reset Users CAC Pin numbers for SRA and GUARD-NET users.
• Setup and configure workstations for users in all departments and connect to the GUARD-NET LAN.
• Work with the LAN team configuring ports on the switches for users on appropriate VLAN’s on GUARD-NET.
• Installing CAC readers and configuring workstations CAC for SRA and GUARD-NET users.
• Setup and configure GUARD-NET CAC machine with DMDC for Pin number resets.
• In-depth knowledge of Active Directory and LDAP technologies on Windows 2008 R2.
• Work with tools team on workstation images and LAN support.
• Work with DoD PKI Key Recovery, to help SRA and GUARD-NET users recover certs.
• Resurrected 45 workstations needing parts under DELL warranty and put them back into production.
• Cleanup Active Directory user accounts, disabling old user accounts and moving them into the Disabled Users Folder.
• Use BMC Remedy ITSM Management utility to create tickets on a daily basis.
• Use BMC Remedy ITSM Management utility to update tickets and resolve tickets on a daily basis.
• Setup and configure SRA and GUARD-NET users Enterprise Email
• Cleaning up DHCP Services, remove old reservations and create new Reservations for user’s workstations.
• Configure reservations on the DHCP for VLAN for user’s workstations.
• Knowledge and use of NETCOM Enterprise Migration Tracker.
• Supporting users with eVPN, LPS disk for remote network access.
• Working with Backup Exec 9.1and NET Backup on 2012 R2 servers
• Migration of users profiles from the workstation to the servers for workstation upgrades and system replacements.
• Unlocking users accounts and resetting passwords and CAC Pins.
• Conduct printer maintenance, replace toner cartridges, replace waste toner tanks, clearing paper jams.
• Setup 5 workstations for Asset Management system. Configure the printer to print labels. Create label template used for printing labels for the BAR CODE SCANNER.
• Install Active Client 6.2 on workstations on the GUARD-Net Network.
• Install updates for Active Client 6.2.0192 on the GUARD-Net Network.
• Install IBM Lotus Form Viewer v4.0 on the GUARD-Net Network.
• Install Java JRE Eng. And Java applet x86 and x64 on the GUARD-Net Network.
• Install Approvit v6.5 for Outlook, Lotus Viewer, Microsoft Office on the GUARD-Net Network.
• Install Juniper VPN Network on the GUARD-Net Network.
• Install ArcSite v5.0 Console on the GUARD-Net Network.
• Install Adobe Pro v11.13 on the GUARD-Net Network.
• Install Microsoft System Center on the GUARD-Net Network.
• Install Microsoft Office 2013 on the GUARD-Net Network.
• Install Microsoft Project 2013 on the GUARD-Net Network.
• Install Microsoft Visio 2013 on the GUARD-Net Network.
• Install Netcool on the GUARD-Net Network
• Install Wireshark on the GUARD-Net Network.
• Install AVAYA CMS on workstations for Managers to manage their employees.
• Keep a running spreadsheet of workstations Users, workstation names, IP’s, MAC Addresses, and location on the floor.
• Create Host Files for users needing special access to other networks.
• Use Juniper VPN to login to DISA to manage blackberry account for users
• Login to Blackberry server VIA remote desktop to do maintenance on blackberry accounts
• Login to Blackberry 10 server VIA remote desktop to do maintenance on blackberry accounts
• Use BlackBerry Administrator to create, modify and delete user accounts.
• Use BlackBerry 10 Administrator to create, modify and delete user accounts.
• Create PIN numbers to activate Blackberry Enterprise Mail services.
• Sync the Blackberry Phones with the BlackBerry Enterprise server to push mail to the Blackberry Devices.
• Sync the Blackberry Phones with the BlackBerry 10 Enterprise server to push mail to the Blackberry Devices.

Confidential, Ashburn, Virginia

Senior Systems Administrator

Responsibilities:

• Secret Clearance and a Top Secret Clearance
• Rack and Stack Dell Servers in the rack for this project.
• Install Confidential and configure Ethernet controller card.
• Setup DELL Open Manager for all these servers
• Work with SAN’s EMC and HP Create a cluster for this environment
• Create VM servers from templates and from CD/ISO/MSI
• Implementing and Administering a Microsoft Windows 2003/2008/2008 R2 Directory Services Infrastructure
• In-depth knowledge of Active Directory and LDAP technologies on Windows Servers
• Build Domain Controllers and Setup and configure DNS services on windows servers 2003, 2008, 2008R2
• Build Active Directory Controller and create Global Catalog and configure Active Directory
• Build 2008 R2 DHCP servers and Install, Setup and Configure DHCP Services, for the net work
• Build a 2008 server for SpiceWorks network monitoring software for Monitoring IP traffic for all SNMP devices on the network.
• Configure Mobile devices to work with SpiceWorks and a few other apps for this project
• Build ESXi vSphere Server to create VM servers
• Setup and configure SharePoint on Virtual environment.
• Create VM and installed 2003 server with Active Directory
• Create VM and installed 2008 server DataCenter and Hmail server for mail services.
• Install Service Packs on Microsoft Servers 2003, 2008.
• Install, Setup and configure Windows Terminal Services 2003, 2008.
• Create Users objects with Mail boxes from excel spreadsheet with Active Directory Users.
• Install, Setup and configure RRAS services for Microsoft VPN services.
• Create VPN services with OPEN VPN for the network.
• Create user s for users to access the network thru open VPN
• Setup and configure the wireless network configuring users for these communications.
• Build, install and setup Servers WEB sevices.
• Build and configure WSUS Server for all windows updates and push out updates to servers once a month.
• Setup and configure McAfee, Symantec, and Trendmicro server based antivirus solutions.
• Push out and deploy antivirus services. Setup and configure Malware services.
• Thorough understanding of Active Directory DC design, Schema, OU design, AD replication topology, and DC backup/restore procedures
• Install Symantec BackupExec, Netbackup and NTbackup on servers.
• Create backup schedules for daily and weekly backups.
• In-depth knowledge of Active Directory and LDAP technologies on Windows
• Recover data from backups to servers and to workstations.
• Create users in Active Directory and create printer objects.
• Create shared folders for users to share data and have Home Directory’s

Confidential, Arlington, Virginia

Senior Systems Administrator

Responsibilities:

• Secret Clearance
• Work with Remedy to creating tickets to manage servers repair calls.
• Work with SolarWinds Monitoring servers nationwide using information from these reports to create tickets for down servers,servers with drive errors, any reported hardware failure.
• Working with and supporting Microsoft Exchange 2003/2008 in a standalone and in a cluster.
• Work with NETiQ Monitoring servers nationwide using information from these reports to create tickets for down servers,servers with drive errors, any reported hardware failure.
• Order parts from Dell support to have parts drop shipped to server sites for repaired.
• Resolve tickets after servers have been repaired and completed.
• Submit tickets to the Request For Chance board to get repairs approved.
• Working with and supporting active directory for Windows Server 2003/2008/2010
• Create Break/fix reports for servers that needed repair and were down to the break/fix board.
• Use Dell Open Manager for systems diagnostics and error logs and DSET’s.
• Use Remote Desktop to login to the servers to check error logs and memory usage of drive space.
• Work with Windows Virtual Servers and Clusters and Virtual Clusters.
• Login to servers start learning cycles for devices that have failed.
• Working with and supporting Print servers using Microsoft Windows Servers 2003/2008/2010
• Create tickets for: Drive reseats, Memory reseats, DRAC Controller reseats, PERC controller reseats.
• RDP Login to servers and configure IP address, Subnets mask, Gateways, and DNS information.
• Working with and supporting Terminal servers using Microsoft Windows Terminal Services 2003/2008/2010 .
• Setup and configure McAfee, Symantec, and Trendmicro server based antivirus solutions.
• Push out and deploy antivirus services. Setup and configure Malware services.
• RDP Login to servers and rename servers, clear DNS for old server names. And clear reverse lookups.
• Commission servers for sites remotely IP addresses and subnets, gateways AD Controllers Print Servers.
• Decommission servers at sites remove software and remove from Domain remove from DNS and remove from Active Directory.

Confidential, Washington, DC

Senior Systems Administrator

Responsibilities:

• Working with the IT Network administration working on Active Directory cleanup in users and computers.
• Create OU’s for user and computer objects scripts for users and configuring HR resources for Active directory. Migrate Users and Computers to new domain with Scripts.
• Working with Cacti network Monitoring IP traffic for all SNMP devices on the network.
• Build ESXi vSphere to create virtual servers for Migrating and testing user account data.
• Setup and configure SharePoint on Virtual environment for test.
• Create VM and installed 2003 server with DHCP, DNS and Active Directory.
• Create VM and installed 2008 server DataCenter and Installed Exchange 2007.
• Install Service Packs on Microsoft Servers 2003, 2008, 2008 R2.
• Install Setup and configure Windows Terminal Services 20 R2.
• Install Setup and configure DNS services on windows servers 2003, 2008, 2008 R2
• Install Setup and Configure DHCP Services, Configure DNS Services, Routing and Gateway services.
• Create Users objects with Mail boxes from excel spreadsheet with Active Directory Users.
• Install Setup and configure RRAS services for Microsoft VPN services.
• Configure Windows 7 workstation as a bridge for Virtual ESXi vSphere VM Server to have access to the internet for updates and installation of 2008 Server and Exchange 2007.
• Setup and configure Microsoft Exchange 2003 install service packs for Microsoft Exchange 2003.
• Working with the wireless network issues dropping connections, lost communications.
• Install Symantec BackupExec, Netbackup and NTbackup on servers.
• Setup and configure McAfee, Symantec, and Trendmicro server based antivirus solutions.
• Push out and deploy antivirus services. Setup and configure Malware services.
• Create backup schedules for daily and weekly backups.
• Recover data from backups to servers and to workstations.
• Create scripts to export users from Production environment into Virtual test environment.
• Create Scripts to Export Computer Objects from Production environment into test environment.
• Create scripts to import User and Computer Objects into Virtual test environment.
• Create scripts to move User Objects from user’s container to another container object.

Confidential

IT/Network Manager

Responsibilities:

• Working with Setup/Installation/Configuration/Maintain Microsoft Windows 2000/2003/2008 Advance Server.
• Working with Windows Print Services and HP’s Web Jet Admin Services, Microsoft Windows 2000/ 2003/2008 Active Directory Services.
• Setup and configuration of SharePoint services. Microsoft Exchange Server with Web Access.
• Setup/Installation/Configuration of Public Folders in Exchange. Migration of Exchange from .
• Setup/Configuration of DHCP Services within active Directory Services.
• Setup of DNS Services within 2000/2003/2008 Active Directory Services.
• Setup Microsoft Project Server 2002 on the application server.
• Setup/Installation /Configuration of network attached storage using Microsoft Windows Server 2000/2003/2008.
• Setup and configure Black Berry Enterprise Server.
• Create users activate the phones and connect to the BES server for communication with the exchange servers. Web-Server Appliances Using Microsoft Windows 2000/2003/2008.
• Setup/Installation/Configuration/Maintain Veritas Backup Exec 11D with remote agents for all workstation and servers.
• Setup/Install/Upgrade/Rollout Microsoft Windows XP, Windows
• Installation of service pack 2, Configuration of the Firewalls on each workstation.
• Installation and Configuration of Microsoft Anti-Spyware (Still in Bata)
• Setup/Installation/Configuration/Maintain Symantec Antivirus Ver 10.0 Server Deployment.
• Setup/Installation/Configuration/Maintain of Microsoft Office XP/2003/2007.
• Setup/Installation/Configuration of exchange mail client. (Outlook 2003)
• Setup/Installation/Configuration/Maintain of Antigen (Spam and Antivirus Solution that Snapin to active directory services).
• Setup/Configuration/Installation/Maintain all managed network switch appliances.
• Setup/Install/Configure/Maintain SonicWALL Firewall/Router (Configure Site to Site VPN Solutions and Global VPN Client Solutions) also upgrade OS as needed.
• Setup/Install/Configure AXIS Cameras and Recording Software for said cameras.
• Setup/Installation/Configuration of VLANS on other segments of the SonicWALL network for renting clients.
• Setup/Installation/Configuration of wireless access ie. SonicPoints that integrate with the SonicWALL firewall product, Linksys.
• Setup Installation of ESX VMware Server 3.0.1
• Create VM’s for users and other services offered. Upgrade the ESX VMware server to version 3.5.0
• Install the VMware 2.5.0 Client transfer VM’s from one server to the other server with the VMware Converter ver3.0.3 Register all equipment with Dell.
• Responsible for workstation connections to the network and Connections from the wiring rack to the switches in the server room.
• Setup and configure McAfee, Symantec, and Trendmicro server based antivirus solutions.
• Push out and deploy antivirus services. Setup and configure Malware services.
• Responsible for repair of all computer equipment, switch devices, servers, wireless routers, wireless access points, cameras, printers, notebook access to the wireless network.

Confidential, Maryland

Service: Information Services Manager

Responsibilities:

• Working with Setup/Installation/Configuration/Maintain Microsoft Windows 2000/2003/2008 Advance Server.
• Working with Windows Print Services and HP’s Web Jet Admin Services, Microsoft Windows 2000/ 2003 Active Directory Services. Microsoft Exchange Server with Web Access.
• Setup/Installation/Configuration of Public Folders in Exchange.
• Migration of Exchange from .
• Setup/Configuration of DHCP Services within active Directory Services.
• Setup and configure 2003 Servers in a group clustering environment.
• Setup and Configuration of DNS Services within 2000/2003 Active Directory Services.
• Setup Microsoft Project Server 2002 on the application server.
• Installation/Configuration/Maintain of Microsoft Office XP/2003/2007.
• Setup/Installation/Configuration of network attached storage using Microsoft Windows Server 2000/3002. Web-Server Appliances Using Microsoft Windows 2000/2003.
• Setup/Installation/Configuration/Maintain Veritas Backup Exec 9.0/9.1 with remote agents for all workstation and servers.
• Working with Windows Print Services and HP’s Web Jet Admin Services, Microsoft Windows 2000/ 2003/2008 Active Directory Services.
• Setup/and configuration of share point services. Microsoft Exchange Server with Web Access.
• Setup/Installation/Configuration of Public Folders in Exchange.
• Migration of Exchange from .
• Setup/Configuration of DHCP Services within active Directory Services.
• Setup of DNS Services within 2000/2003/2008 Active Directory Services.
• Setup Microsoft Project Server 2002 on the application server.
• Setup/Installation/Configuration of network attached storage using Microsoft Windows Server 2000/2003/2008. Web-Server Appliances Using Microsoft Windows 2000/2003/2008.
• Setup/Installation/Configuration/Maintain Veritas Backup Exec 11D with remote agents for all workstation and servers.
• Setup and configure McAfee, Symantec, and Trendmicro server based antivirus solutions.
• Push out and deploy antivirus services. Setup and configure Malware services.
• Install Symantec BackupExec, Netbackup and NTbackup on servers.
• Create backup schedules for daily and weekly backups.
• Recover data from backups to servers and to workstations.
• Setup/Install/Upgrade/Rollout Microsoft Windows XP, Windows Installation of service pack 2, Configuration of the Firewalls on each workstation. Installation and Configuration of Microsoft Anti-Spyware (Still in Bata.
• Setup/Installation/Configuration/Maintain Symantec Antivirus Ver 10.0 Server Deployment.
• Setup/Install/Upgrade/Rollout Microsoft Windows XP, Windows.
• Installation of service pack 2, Configuration of the Firewalls on each workstation.
• Installation and Configuration of Microsoft Anti-Spyware (Still in Bata).
• Setup/Installation/Configuration/Maintain Symantec Antivirus Ver 10.0 Server Deployment,
• Setup/Installation/Configuration/Maintain of Microsoft Office XP/2003.
• Setup/Installation/Configuration of exchange mail client (Outlook 2003)
• Setup/Installation/Configuration/Maintain of Symantec BrightMail (Spam and Antivirus Solution that Snapin to active directory services).
• Setup/Configure, and Trouble shoot routers Sonicwall, Flowpoint 2200, Netopia 71/7200's, Lucent,
• Cisco router equipment. Reset and configure Cisco routers back to factory Spec’s and to Cisco routers the client individual Configuration and Specifications.
• Setup/Configuration/Installation/Maintain all managed network switch appliances.
• Setup/Install/Configure/Maintain SonicWALL Firewall/Router (Configure Site to Site VPN Solutions and Global VPN Client Solutions) also upgrade OS as needed.
• Setup/Install/Configure/Maintain GFI FaxMaker Ver 12.0 it receives faxes and converts it to a PDF and sends it to selected mail boxes.
• Setup/Install/Configure AXIS Cameras and Recording Software for said cameras.
• Setup/Installation/Configuration of VLANS on other segments of the SonicWALL network for renting clients.
• Setup/Installation/Configuration/Maintain of Antigen (Spam and Antivirus Solution that Snapin to active directory services).
• Setup/Installation and Configuration of ESX VMware Server 3.0.1
• Create VM’s for users and other services offered.
• Upgrade the ESX VMware server to version 3.5.0
• Install the VMware 2.5.0 Client transfer VM’s from one server to the other server with the VMware Converter ver3.0.3
• Setup/Installation/Configuration of wireless access ie. SonicPoints that integrate with the SonicWALL firewall product, Linksys wireless Routers/Access Points.
• Setup site to site VPN for extended users with IP Phones and surveillance cameras.
• All network appliances are configured with TCP/IP within the DHCP Services and some Static IP’s have been reserved for static IP’s such as servers, cameras, remote desktop users.
• Responsible for workstation connections to the network and Connections from the wiring rack to the switches in the server room.
• Responsible for repair of all computer equipment, switch devices, servers, wireless routers, wireless access points, cameras, printers, notebook access to the wireless network.
• Register all equipment with Dell. Responsible for workstation connections to the network and Connections from the wiring rack to the switches in the server room.
• Setup and configure KVM for better server Management.

Confidential, Glen Burnie, Maryland

Sr. Field Service Eng

Responsibilities:

• Setup/Installed/Configured maintained Microsoft Windows 2000/2003 Advance Server.
• Worked with Windows Print Services and HP’s Web Jet Admin Services, Microsoft Windows 2000/ 2003 Active Directory Services.
• Used Microsoft Exchange Server with Web Access.
• Setup/Installed/Configured Public Folders in Exchange 200/2003.
• Responsible for the migration of Exchange from .
• Setup/Configured DHCP Services within active Directory Services.
• Setup and configured 2003 Servers in a group clustering environment.
• Setup DNS Services within 2000/2003 Active Directory Services.
• Setup Microsoft Project Server 2002 on the application server.
• Setup/Installed /Configured the network attached storage using Microsoft Windows Server 2000/2003.
• Managed Web-Server Appliances Using Microsoft Windows 2000/2003.
• Setup/Installed/Configured/Maintained Veritas Backup Exec 9.0/9.1 with remote agents for all workstation and servers.
• Setup/Installed/Upgraded/Rolled out Microsoft Windows XP.
• Installed Windows service pack 2 and configured of the Firewalls on each workstation.
• Installed and configured Microsoft Anti-Spyware (Still in Bata).
• Setup/Installed/Configured/Maintained Symantec Antivirus Ver 10.0 Server Deployment.
• Setup/Installed/Configured/Maintained Microsoft Office XP/2003.
• Setup/Installed/Configured exchange mail client (Outlook 2003).
• Setup/Installed/Configured/Maintained Symantec BrightMail (Spam and Antivirus Solution that Snapin to active directory services).
• Setup and, Configured, and Troubleshot routers Sonicwall, Flowpoint 2200, Netopia 71/7200's, Lucent, Cisco router equipment.
• Reset and configured Cisco back to factory Spec’s to the client individual Configuration.
• Setup/Configured/Installed/Maintained all managed network switch appliances.
• Setup/Installed/Configured/Maintained SonicWALL Firewall/Router (Configure Site to Site VPN Solutions and Global VPN Client Solutions) also upgraded OS as needed.
• Setup/Installed/Configured/Maintained GFI FaxMaker Ver 12.0 it receives faxes and converts it to a PDF and sends it to selected mail boxes.
• Setup/Installed/Configured AXIS Cameras and Recording Software for said cameras.
• Setup/Installed/Configured of VLANS on other segments of the SonicWALL network for renting clients.
• Setup/Installed/Configured wireless access ie. SonicPoints that integrate with the SonicWALL firewall product, Linksys wireless Routers/Access Points.
• Setup site to site VPN for extended users with IP Phones and surveillance cameras.
• Configured all network appliances with TCP/IP within the DHCP Services and some Static IP’s were reserved for static IP’s such as servers, cameras, remote desktop users.
• Responsible for workstation connections to the network and Connections from the wiring rack to the switches in the server room.
• Responsible for repair of all computer equipment, switch devices, servers, wireless routers, wireless access points, cameras, printers, notebook access to the wireless network.
• Setup and configure McAfee, Symantec, and Trendmicro server based antivirus solutions.
• Push out and deploy antivirus services. Setup and configure Malware services.

Confidential, Landover, Maryland

Sr. Systems Administrator

Responsibilities:

• Working with Setup/Installation/Configuration/Maintain Microsoft Windows 2000/2003 Advance Server. Working with Windows Print Services and HP’s Web Jet Admin Services, Microsoft Windows 2000/2003 Active Directory Services.
• Setup and configuration of share point services Microsoft Exchange Server with Web Access.
• Setup/ Installation/Configuration of Public Folders in Exchange.
• Migration of Exchange from .
• Setup/Configuration of DHCP Services within active Directory Services.
• Setup of DNS Services within 2000/2003 Active Directory Services.
• Setup Microsoft Project Server 2002 on the application server.
• Setup/Installation/Configuration of network attached storage using Microsoft Windows Server 2000/3002. Web-Server Appliances Using Microsoft Windows 2000/2003.
• Setup/Installation/Configuration/Maintain Veritas Backup Exec 9.0/9.1 with remote agents for all workstation and servers.
• Setup/Install/Upgrade/Rollout Microsoft Windows XP, Windows Installation of service pack 2,
• Configuration of the Firewalls on each workstation. Installation and Configuration of Microsoft Anti-Spyware (Still in Bata)
• Setup/ Installation/ Configuration/ Maintain Symantec Antivirus Ver 10.0 Server Deployment.
• Setup/ Installation/ Configuration/ Maintain of Microsoft Office XP/2003.
• Setup/Installation/Configuration of exchange mail client (Outlook 2003).
• Setup/Installation/Configuration/Maintain of Symantec BrightMail (Spam and Antivirus Solution that Snapin to active directory services).
• Setup/Configuration/Installation/Maintain all managed network switch appliances.
• Setup/Install/Configure/Maintain SonicWALL Firewall/Router (Configure Site to Site VPN Solutions and Global VPN Client Solutions) also upgrade OS as needed.
• Setup/Install/Configure/Maintain GFI FaxMaker Ver 12.0 it receives faxes and converts it to a PDF and sends it to selected mail boxes.
• Setup/Install/Configure AXIS Cameras and Recording Software for said cameras.
• Setup/Installation/Configuration of VLANS on other segments of the SonicWALL network for renting clients.
• Setup/Installation/Configuration of wireless access ie. SonicPoints that integrate with the SonicWALL firewall product, Linksys wireless Routers/Access Points.
• Setup site to site VPN for extended users with IP Phones and surveillance cameras. All network appliances are configured with TCP/IP within the DHCP Services and some Static IP’s have been reserved for static IP’s such as servers, cameras, remote desktop users.
• Responsible for workstation connections to the network and Connections from the wiring rack to the switches in the server room.
• Responsible for repair of all computer equipment, switch devices, servers, wireless routers, wireless access points, cameras, printers, notebook access to the wireless network.

Confidential, Rockville, Maryland

Sr. Field Service Eng

Responsibilities:

• Provide on-site Service and support to contract and non-contract Customers.
• Support for all types of PC's and a variety of printers, all HP series printers Windows NT Servers and NT Work Stations Windows 3.xx Windows 95, Windows 98 Windows NT, Windows NT Server, Windows 2000, Windows 2000 Server Windows 2000 Advance server.
• Setup and configured active directory in Windows 2000 server added Active Directory Agent to win98 machines for remote administration and configuration.
• Worked with TCP/IP for setting up workstations for the Internet.
• Setup and Installation of Novell Netware Servers 3.12/3.2, 4.1, 4.11/4.2, 5.0/5.1,
• Installation of service packs for Netware 3.12/3.2 4.11/4.2, 5.0/5.1.and GroupWise 5.5.
• Setup/Install and configure Winroute (A firewall/proxy server/dhcp server/email server)
• Setup and installation of Computer Associates Arcserveit 6.6, and Veritas BackupExec 8.5.
• Work with setup and configuration of DHCP services in Netware and Windows NT/2000.
• Installation and configuration of the latest Novell Client's for Windows 9.x, ME, NT/2000.
• Installation and configuration of GroupWise Client's on user’s workstation.
• Extensive work with login scripts at the container level.
• Setup and configure Microsoft Exchange 5.5 on Windows NT4. Setup and configure Outlook Express, Outlook, Outlook 98, Outlook 2000 on desktops.
• Setup and configure Microsoft Exchange 5.5 on Windows NT4.
• Setup and configure Outlook Express, Outlook, Outlook 98, Outlook 2000 on desktops.
• Setup and configuration of Netscape and its E-Mail Products on user’s workstations.
• Setup and configuration of Microsoft Mail and its associated messaging systems.
• Setup and configuration of Netscape and its mail Products on user’s workstations.
• Setup printer sharing and drive sharing (NOT PREFFERED) when necessary.
• Setup and configuration of HP Jet Direct printer servers to work with NDPS and Pservers,
• Knowledge and understanding of setting up and linking printer objects to print Ques and print Ques to the Pserver objects.
• Installation of Switches and Hubs (managed and unmanaged).
• I have built up and configures several LAN's from 4 or 5 users to 50 users my self run cables punch down cables at termination points and D-Marks
• I have my own cable testers and tone tracers and phone line EQ.
• Some experience with CSU/DSU used for T1 Frame Relay Communications.
• Trouble shoot routers Flowpoint 2200, Netopia 71/7200's, worked with CISCO Hubs, Switches and Routers. Experience with installing LAN adapter cards (NIC's) PCMCIA, PCI. ISA. EISA. Windows NT/Novell and LAN/wan. Install NIC Cards (ISA/PCI) Test cables to Hubs/Workstation.
• Run auto updates on windows 98 and ME systems.

Confidential, Greenbelt, Maryland

Sr. Field Service Eng

Responsibilities:

• Provide on-site Service and support to contract and non-contract Customers.
• Support for all types of PC's and a variety of printers, all HP series printers Windows NT Servers and NT Work Stations Windows 3.xx Windows 95, Windows 98 Windows NT, Windows NT Server, Windows 2000, Windows 2000 Server Windows 2000 Advance server.
• Setup and configured active directory in Windows 2000 server added active dir agent to Windows 95/98 machines for remote administration and configuration.
• Worked with TCP/IP for setting up workstations for the Internet.
• Setup and Installation of Novell Netware Servers 3.12/3.2, 4.1, 4.11/4.2, 5.0/5.1,
• Installation of service packs for Netware 3.12/3.2 4.11/4.2, 5.0/5.1.and GroupWise 5.5.
• Setup/install and configure Winroute (A firewall/proxy server/dhcp server/email server)
• Setup and installation of Computer Associates Arcserveit 6.6, and Veritas BackupExec 8.5.
• Work with setup and configuration of DHCP services in Netware and Windows NT/2000.
• Setup and configure DNS services on Microsoft Windows Servers NT4, 2000.
• Installation and configuration of the latest Novell Client's for Windows 9.x, ME, NT 4, 2000.
• Installation and configuration of GroupWise Client's on user’s workstation.
• Extensive work with login scripts at the container level.
• Setup and configure Microsoft Exchange 5.5 on Windows NT4.
• Setup and configure Microsoft Windows Terminal Services 2000
• Setup and configure Microsoft Office 97 on workstations for clients
• Setup and configure Microsoft Office 2000 on workstations for clients
• Setup and configure Outlook Express, Outlook, Outlook 98, Outlook 2000 on desktops.
• Setup and configuration of Netscape and its E-Mail Products on user’s workstations.
• Setup and configuration of Microsoft Mail and its associated messaging systems.
• Setup printer sharing and drive sharing (NOT PREFFERED) when necessary.
• Setup and configuration of HP Jet Direct printer servers to work with NDPS and Pservers,
• Knowledge and understanding of setting up and linking printer objects to print Ques and print Ques to the Pserver objects.
• Installation of Switches and Hubs (managed and unmanaged).
• I have built up and configures several LAN's from 4 or 5 users to 50 users myself run cables punch down cables at termination points and D-Marks
• I have my own cable testers and tone tracers and phone line EQ.
• Some experience with CSU/DSU used for T1 Frame Relay Communications.
• Trouble shoot routers Flowpoint 2200, Netopia 71/7200's,
• Work with CISCO Hubs, Switches and Routers.
• Experience with installing LAN adapter cards (NIC's) PCMCIA, PCI. ISA. EISA. Windows NT/Novell and LAN/WAN.
• Install, Setup and configure LANtastic for contract customers in the DC area.
• Install NIC Cards (ISA/PCI) Test cables to Hubs/Workstation.
• Run auto updates on windows 95/98 and ME systems.

Confidential, Laurel, Maryland

Sr. Field Service Eng

Responsibilities:

• Provide on-site Service and support to contract and non-contract Customers.
• Support for all types of PC's and a variety of printers, all HP series printers Windows NT Servers and NT Work Stations Windows 3.xx Windows 95, Windows 98 Windows NT, Windows NT Server, Windows 2000, Windows 2000 Server Windows 2000 Advance server.
• Setup and configured active directory in Windows 2000 server added active dir agent to Windows 95/98 machines for remote administration and configuration.
• Worked with TCP/IP for setting up workstations for the Internet. Setup and Installation of Novell Netware Servers 3.12/3.2, 4.1, 4.11/4.2, 5.0/5.1,
• Installation of service packs for Netware 3.12/3.2 4.11/4.2, 5.0/5.1.and GroupWise 5.5.
• Setup and installation of Computer Associates Arcserveit 6.6, and Veritas BackupExec 8.5.
• Work with setup and configuration of DHCP services in Netware and Windows NT/2000.
• Installation and configuration of the latest Novell Client's for Windows 9.x, ME, NT/2000.
• Installation and configuration of GroupWise Client's on user’s workstation
• Extensive work with login scripts at the container level.
• Setup and configure Outlook Express, Outlook 95, Outlook 97, Outlook 98, Outlook 2000 on desktops. Setup and configuration of Netscape and its mail Products on user’s workstations.
• Setup and configuration of Microsoft mail and its associated messaging systems.
• Worked with Microsoft Exchange (Limited).
• Setup and configure DNS services on Microsoft Windows Servers NT4, 2000.
• Setup and configure Microsoft Windows Terminal Services 2000
• Setup and configure Microsoft Office 97 on workstations for clients
• Setup and configure Microsoft Office 2000 on workstations for clients
• Setup printer sharing and drive sharing (NOT PREFFERED) when necessary.
• Setup and configuration of HP Jet Direct printer servers to work with NDPS and Pservers,
• Knowledge and understanding of setting up and linking printer objects to print Ques and print Ques to the Pserver objects.
• Installation of Switches and Hubs (managed and unmanaged).
• I have built up and configures several LAN's from 4 or 5 users to 50 users myself run cables punch down cables at termination points and D-Marks
• I have my own cable testers and tone tracers and phone line EQ.
• Some experience with CSU/DSU used for T1 Frame Relay Communications.
• Trouble shoot routers Flowpoint 2200, Netopia 71/7200's,
• Work with CISCO Hubs, Switches and Routers.
• Experience with installing LAN adapter cards (NIC's) PCMCIA, PCI. ISA. EISA. Windows NT/Novell and LAN/WAM.
• Install NIC Cards (ISA/PCI) Test cables to Hubs/Workstation.

Confidential, Rockville, Maryland

Jr. Systems Administrator

Responsibilities:

• Setup and Install Novell Servers 3.11, 3.12, 4.1, 4.11 Intranetware Including Migration of data and installing GroupWise 5.1/5.2.
• Upgrade workstations from Windows 3.11 to windows 95/98, Install windows updates and service packs.
• Setup mailbox w/Exchange, GroupWise, Microsoft Mail.
• Setup DHCP services on Netware and windows servers.
• Setup and configure DNS on Netware and Microsoft windows NT4 Servers
• Setup and configure Microsoft Exchange 5.5 on Windows NT4.
• Setup and configure Outlook Express, Outlook, Outlook 98, Outlook 2000 on desktops.
• Setup and configuration of Netscape and its E-Mail Products on user’s workstations.
• Setup and configuration of Microsoft Mail and its associated messaging systems.
• Setup printer sharing and drive sharing (NOT PREFFERED) when necessary.
• Setup printer sharing and connecting to printers.
• Trouble shoot switch's, router's, and gateway's on Windows95/NT/Novell and LAN/WAN.
• Install NIC Cards (ISA/PCI/PCINCIA) Test cables to Hubs/Workstations/Servers.
• Desktop support desktop network communications with IP and wins and netbui
• Software installation McAfee and Symantec antivirus.
• Install Novell Client on all workstations. (30)
• Install all windows updates and service packs for workstations.
• Setup workstations to communicate with the internet thru Novell Gateway Services.
• Install Microsoft Office 98 on all workstations.
• Upgrade Microsoft Office 95 to Office Microsoft Office 2000.
• Upgrade printer drivers for Microsoft Windows 2000 workstations.

Confidential, Washington, DC

Responsibilities:

• Provide on-site contract computer service, to the Superior Courts of D.C.
• Setup HP Printers and configure network access for users
• Support for all types of PC's and a variety of printers, all HP series printers.
• Support Windows NT Servers and NT Work Stations
• Support Windows 3.1x Windows 95/98 WinNT4.
• Work with NT back solutions for end user customers.
• Worked with TCP/IP and DNS for setting up workstations for the Internet.
• Setup and Install Novell Servers 3.12, 4.1, 4.11 Including, Migration of data and installing GroupWise 5.1/5.2.
• Setup DHCP services on Netware and windows servers.
• Setup and configure DNS on Netware and Microsoft windows NT4 Servers
• Setup mailbox w/Exchange 5.5, GroupWise ver3, ver4, ver5,
• Setup and configuration of Microsoft Mail for workstation.
• Setup and configure Microsoft Exchange 5.5 on Windows NT4.
• Setup and configure Outlook Express, Outlook, Outlook 98, Outlook 2000 on desktops.
• Setup and configuration of Netscape and its E-Mail Products on user’s workstations.
• Setup and configuration of Microsoft Mail and its associated messaging systems.
• Setup printer sharing and drive sharing (NOT PREFFERED) when necessary.
• Setup printer sharing on workstation and servers for connecting systems to printers.
• Trouble shoot routers on Windows NT/Novell and LAN/WAN.
• Setup Install and Configure Print servers configure IP address and create print services for that pserver on the server supporting that printer.
• Install NIC Cards (ISA/PCI) in computers/ workstations.
• Test cables to Hubs/Workstation.
• Desktop support desktop network communications with IP and wins and netbui
• Software installation McAfee and Symantec antivirus.
• Install Novell Client on all workstations. (30)
• Install all windows updates and service packs for workstations.
• Setup workstations to communicate with the internet thru Novell Gateway Services.
• Install Microsoft Office 98 on all workstations.

Confidential, Gaithersburg, Maryland

Responsibilities:

• Provide Onsite service for contract and warranty customers.
• Setup and install networks from the ground up, from cat3&5 cable installation to client workstations to servers.
• Repair and perform hardware and software upgrades on PC and multi-user computer systems including multimedia packages memory, tape drives, zip drives, jazz drives, hard disk drives, CD-Rom drives, (for both AT and SCSI devices).
• Consult and verify backup and restoration of data, disaster recovery and prevention tactics, including personal computers and client/server architecture.
• Workstation configuration, Windows/95, Windows/3.11 and Windows/NT.
• Provide full systems upgrades for all types of systems and support IBM, Compaq, AST, Confidential . Acer, computer systems.
• Install, configure, and troubleshoot RS-232 DTE/DCE, 10BASE2, 10BASET, DIGI boards and SA/SNA communication devices,
• Perform system upgrades; RAM, CPU, Video cards NIC cards, CD ROMS, Hard disk drives of all sizes IDE and SCSI, Zip and Jazz Drives, Tape drives and DAT. Tape drives,
• Software used and supported Windows/95, Windows/3.11, MS Office 95, MS Office 97, NetWare 3.xx, NetWare 4.10, GroupWise Ver 4.xx & 5.xx, Paradox, Quattro Pro Ver 3.xx &4.xx &5.xx, all different kind of NIC cards, hub's, install network cabling systems for cat 3 & 5, for RS232 Token Ring, Ethernet,
• Configure tape drive software to backup server and work stations,
• Configure Peer to Peer, Print sharing, drive mapping for Network systems (with Windows 95 and Windows/NT4).
• Consulted customers for installation of network systems.
• Applications used in a DOS and network setting: Word Perfect, Quattro, Q&A, Q-Modem, Procomm Plus, QA 2.xx, 3.xx, 4.xx, Norton Utilities, McAffee Antivirus, Norton Antivirus; in Windows: Microsoft Works, Money, Office, Excel, Procomm Plus, Q&A, Quattro, Lotus, CompuServe, Prodigy, Netscape, and communication programs.
• Desktop support desktop network communications with IP and wins and netbui
• Software installation McAfee and Symantec antivirus.
• Install Novell Client on all workstations. (30)
• Install all windows updates and service packs for workstations.
• Setup workstations to communicate with the internet thru Novell Gateway Services.
• Install Microsoft Office 98 on all workstations.

Confidential, Rockville, Maryland

Responsibilities:

• Provide on-site contract computer service, supporting minicomputers and Unix file servers in a five-state area with 80 to 100 users.
• Consult and verify backup and restoration of data, disaster recovery and prevention tactics, including personal computers and client/server architecture.
• Document and troubleshoot existing networks and provide alternatives to deficiencies.
• Provide extensive help desk assistance to warranty and contract customers.
• Repair and perform hardware and software upgrades on PC and multi-user computer systems including multimedia packages memory, tape drives, zip drives, jazz drives, hard disk drives, CD-Rom drives, (for both AT and SCSI devices).
• Enhance systems with custom integration of peripheral devices.
• Install, configure, and troubleshoot RS-232 DTE/DCE, 10BASE2, 10BASET, DIGI boards and SA/SNA communication devices,
• Installed cabling for RS232 and coaxial subsystems with setups for DTR, TRS/CTS, and XON-XOFF flow control protocols. Create/configure software communication protocols for terminals and printers on OS3200, PICK, SCO/Unix, IBM OS/2 and Novell networks.
• Perform component-level repairs on terminals, monitors, laser and dot matrix printers, power supplies, communication and network cards, and proprietary circuit boards.
• Maintain detailed documentation on service reports and LAN designs. Diagnose, and correct problems with Scan Optics OS3200, PICK, SCO/Unix, IBM OS/2, Windows 3.xx and Windows 95, Novell NetWare 3.xx, 4.xx, NetWare Lite, and Personal NetWare in network settings and IBM OS/2, MS-DOS, and Windows in single-user settings.
• Applications used in a DOS and network setting: Word Perfect, Quattro, Q&A, Q-Modem, Procomm Plus, QA 2.xx, 3.xx, 4.xx, Norton Utilities, McAffee Antivirus, Norton Antivirus; in Windows: Microsoft Works, Money, Office, Excel, Procomm Plus, Q&A, Quattro, Lotus, CompuServe, Prodigy, Netscape, and communication programs.
• Authorized repair center for Confidential Bell Computers, Pertec Mini servers, Samsung computers, Wyse Terminals and computer systems and smart terminal’s.
• Worked with Microsoft Windows 2.1 and Windows 3.1 and 3.11 for workgroups.
• Component level trouble shooting of all Wyse terminals and computer systems.
• Component level trouble shooting for all Pertec Mini Computer and terminals.
• Upgrade customers computers video cards and sound cards and ram and Micro processers.
• Build up computers from ground up including barebones configuration systems
• Setup MFM, RLL, IDE, SCSI and EIDE Hard Disk Drives
• Setup and configure SCSI Flatbed Scanners on workstations
• Configure Print services for Oki Data, Citoh, HP Printers, Panasonic Printers, IBM Laser Printers