SUMMARY:

• Experienced and knowledgeable Information Technology Professional seeking to contribute and acquired skills to boost the name an eminence of your firm. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
• New agency office setup and network cabling
• Daily, weekly and monthly report generation in SAP Crystal Reports 2016
• Laptop/PC imaging and management in SCCM 2016
• Installed and configured Cisco routers
• Presented semi - monthly IS department growth to head agent and board
• Mobile messaging setup and configuration in GOOD for mobile
• MobileIron mobile device management administration
• Data closet cleanup (fiber/CAT5/6) and management
• Port conversion (voice to data) with punchdown tool
• UPS refresh/management
• DPU install/removal
• VGA, Coaxial, CAT 5/6 termination and rerouting
• ASA firewall install and configuration
• MS Windows Server 2008 RC2 administration
• VMWare vSphere installation and management
• Spam Assassin setup and configuration
• Worked with several other IS teams in an ITIL environment
• Active Directory GPO management
• Designed and presented chart based reports on company standing against the competition iPhone/Android troubleshooting
• MDM management in Airwatch
• Microsoft Windows Server 2016 installation, configuration and support
• Casper used to image Apple computers (Mac OSX Sierra)
• Researched and QA new methods and tools to boost IS performance
• Cisco VPN installation, configuration and support
• SCCM 2012 used to deploy image to PCs
• Network packet watch using Lancope
• McAfee/CheckPoint Encryption setup and ePO configuration
• Research/Install/Test several instances on AWS EC2 servers
• AWS security group Configuration/Monitoring
• Custom PC build and support to fit several roles
• IMAC machines as needed
• Network/Local printer troubleshooting and configuration
• Install/Configure/Troubleshoot label/thermal printers
• IR handgun scanner install and troubleshooting
• Daily data entry and analysis to generate progress reports
• SpamTitan configuration and support
• Windows Desktop/Laptop imaging with SCCM
• MySQL administration using PHPMyAdmin
• Windows 7, 8.1, 10 and 10 anniversary support
• Office installation and support
• User/Device/GPO management and administration in Active Directory
• VMWare vSphere 6.5 installation and management iPhone/Android troubleshooting
• MDM management in Airwatch and Workspace One
• Apple computer (Mac OSX) imaging and management using Casper
• Zenoss server monitoring and configuration

TECHNICAL SKILLS:

Applications: - Windows 98, Windows 7, Lotus Notes, SAP, Sophos, SharePoint, BMC Remedy, Altiris, Citrix, IDM, McKesson, PlanView, Checkpoint Encryption, Microsoft Server, Exchange, Microsoft Office 2003/2007, Active Directory, Printers (several brands), Cisco Call Manager, Linux, UNIX, BES, iDevices, Orion, VMLab

Crest Design Studio: - IT Analyst/Lead - Tier 2-4 Feb 2005 - Aug 2012

Applications: - VMware, Windows 98, Windows 7, Apple Mac OS X Tiger/Leopard/Snow Leopard/Lion, Microsoft Office, Blackberry Enterprise Server, Cisco Call Manager, Citrix, Remedy, SAP, McAfee, Ghost, Easeus Partition Magic, iDevices, Checkpoint, Windows Mobile, Android, Active Directory, Dell, Windows Server 2003-2008, TrackIT, BlackBerry, PRTG

Applications: - Windows 98, Windows 2000, Windows Vista, Novell GroupWise, SharePoint, BMC Remedy, ServiceCenter, Citrix, MS Exchange, Microsoft Office 2003/2007, Active Directory, Apple Mac (All versions), Comtrac, Cable Data

Filled positions for Federal, State & Independent corporations under this agency. Experience and Duties include:

Applications: - Windows 98, Windows 7, Novell GroupWise, SAP, Ultimaco Pointsec, SharePoint, BMC Remedy, ServiceCenter, Citrix, MS Connector, Blackboard, MS Exchange, Microsoft Office 2003/2007, Active Directory

Applications: - Windows 98, Windows 2000, Heat Ticketing System, MS Exchange, Microsoft Office 2003/2007, Active Directory

PROFESSIONAL EXPERIENCE:

Confidential

Mobile Integrator

Responsibilities:

• Nationwide Mobile/Laptop refresh project
• Installed several mobile devices (laptops, keypads, check scanners etc.)
• McAfee encryption installation and configuration
• Managed/Re-deployed old equipment still under warranty
• User account management in AD
• Worked with several SSA departments to resolve more complex issues
• Traveled across the country to complete deployment tasks
• Utilized HSPD-12 credentials for secured access
• Used DOD standard wipe tools to erase old drives/equipment
• Configured web browsers to support internal web applications
• Worked with other teams to troubleshoot HSPD-12 issues
• New and old equipment (Smartcard access etc.) user
• HSPD-12 PC install and management

Confidential

IT Technician

Responsibilities:

• Mobile e-mail configuration using MobileIron
• Mail transfer from Domino to Exchange
• Windows 7 and 8 support
• IMAC - Install, move, Add, Change hardware as needed
• Thermal/Label printer support
• User account management in AD
• SCCM image and patch deployment
• Office 2007, 2013 support
• Inventory management in LANDesk
• Remote support using ShowMyPC and LANDesk

Confidential

IT Consultant (Freelance)

Responsibilities:

• Worked as liaison with vendors to resolve complex issues
• Manage several other IT Analysts to ensure speedy turnaround
• PC/Printer Install/Move/Add/Change
• Altiris inventory management

Confidential

Agent

Responsibilities:

• Install workstations for CS reps
• Troubleshoot network connections
• Setup routers and switches when/where needed
• Troubleshoot Cisco phone issues
• Setup Allstate proprietary apps on mobile devices
• Troubleshoot VPN connections

Confidential

DataSol Migration/Patch Expert

Responsibilities:

• Windows XP - Windows 7 migration
• Patch management with Solarwinds/LANDesk patch manager
• Thin Client configuration and deployment
• Symantec Endpoint device management
• Symantec Disk 2 Disk utility backup and recovery
• Install/Manage/Backup/Restore Lotus Notes and files on end-user computer
• Used Windows Server Manager to administer changes to server and domain objects
• Manage Outlook user accounts in Exchange
• Manage user accounts in multiple Active Directory domains
• SCCM image deployment
• VMWare Lab server management
• IMAC end-user station as needed and verifying app and network connectivity

Confidential

ITS Engr

Responsibilities:

• Group Policy management on several automated tasks
• HP OpenView to monitor server clusters
• Worked with several teams in an ITIL environment to manage company's network and user access
• VM install and join to virtual server (ESXi/Hyper-V)
• Support Mac users with the installation and configuration of Fusion and other applications to aid remote and onsite network connection
• Install/Remove add-ons in Mac
• Worked with several government users to access system using PIV info
• VMWare Lab for update management on server
• MS Office configuration and coding (Unicode/ANSI)
• Project management utilizing tools like PlanView Enterprise
• Deploy software remotely and manage IT inventory
• Connect Time Machine to server for Bi-weekly backup
• Configured and administered changes to Checkpoint on server end and client-side
• Monitor server activity in Zenoss
• Administer Domain-wide changes in Active Directory

Confidential

IT Analyst

Responsibilities:

• Assist students, faculty and staff with several PC issues over the phone
• Assist end-users with upgrading/downgrading software to a known compatible version
• Assist end-users with network issues and proprietary software
• Resolve several issues with a variety of OS including Windows 7, Linux and Mac vSphere Update Manager installation and patch management
• Install and configure Exchange for new employees
• Administered changes in Checkpoint and maintained user accounts
• Migration of old Lotus Notes users to Exchange
• Configured VPN access for old and current employees
• Utilized Juniper for router configuration to enable remote and onsite network access
• Copy/Create user profiles on Windows 7 Machines
• Served as a first point of contact (phone, email and chat client) for thousands of end users, assigning tickets to responsible departments in Altiris/Remedy
• PC Imaging and firewall configuration.
• Several virtualization and cloud computing applications (XenApp, VMware, VirtualBox etc)
• Multiple software (including Office 2003), testing, installation and configuration (in compliance with company firewall policies).
• Install/Move/Add/Change and deploy machines as needed
• VM installation on client machine and server
• Configure and prepare server disk volumes for off-site backup
• Assist students with Mac/PC/Linux -related issues including MS Windows 7
• Enabled VPN access for Faculty/Staff and assisted with home network connection
• Utilized Cisco Call Manager to configure remote and onsite phone access and extension
• Assist end-users (Students/Faculty/Staff/Visitors) with network issues
• Administer several network and user permissions in Faculty Windows 7 PCs
• Support the use of virtualization software, including MS Hyper V and VMware
• Assisted with the roll out of the AR System for tracking issues by creating Macros and educating colleagues of the system on how to use the application.
• Configured BES (Blackberry Enterprise Server) for Exchange and Lotus Domino sync.
• Installed and configured Outlook for Exchange, POP3 and OWA (Web Access).
• Extensive application (Siebel, Sophos, IDM, CentreVue etc) support and installation.
• Backup and restore end-user PCs