Telecommunications Systems Admin Resume Englewood, Colorado - Hire IT People

TECHNICAL SKILLS:

Skills: Cisco 3850 Switch Support CCNA (2003) A++ (2002) Network+ (2003) ISDN CVP UCCE ICM UCCX Cisco Unity Cisco Call Manager Aspect Workforce IVR MS Visio T1 TCP/IP IDS Security/Firewalls ACL s VDI: VMWare Horizon Client Duo Authentication Active Directory SLA s

WORK EXPERIENCE:

Confidential, Englewood, Colorado

Telecommunications Systems Admin

Responsibilities:

Create design, engineer, configure, install, maintain, upgrade, and test the companies VoIP systems.
Thoroughly document processes, and provides to team members and leadership teams on how to use Collabrio Workbooks, Cisco Unity and Call Manager about adding, modifying, and deleting agents.
Extract data from ICM using SQL to place in pivot tables for the marketing department.
Manage installations and support of Cisco ICM, CVP, CUCM, and Cisco Unity Connections.
Coordinated with the department in new agents on the network and telephony equipment as well as login in and log out procedures.
Convert data files to CSV and merge with Xerox XMPie coded documents.
Provide QA support and monthly grid reviews with marketing.
Print, fulfill, and meter Policies, Quotes, Stock, and Manuals.
Problem - solving, Critical thinking skills, and troubleshooting technical issues.
Support and operate Xerox CP800, Xerox Freeflow Server, Remote Server, and four desktops for data processing.

Confidential

Oracle Data Entry Clerk

Responsibilities:

Processed mailed-in quotes and daily into the Oracle DB system.
Responded and requested information from potential members via e-mail.
Provided dedicated insurance sales verifications support for the FORD department
Corresponded via e-mail with disqualifications
Provided administrative support for the customer service department.

Confidential

Tier II Technical Support

Responsibilities:

Provided customer and technical support to Confidential Xfinity Home Service customers.
Calibrated telephony and security system configuration issues.
Provided customer product al support.
Dispatched qualified technicians in markets throughout the United States for customers based on thorough criteria and documentation concerns.
Dispatched emergency support for customers in storm affected areas.

Confidential

Contract Administrator (Enablement) for Sales Support

Responsibilities:

Generated reoccurring revenue for major companies by creating warranty contracts for technology support through our clients in Oracle.
Coordinated with vendors and suppliers to finalize contracts for the client.
Facilitated scheduling and using MS Office to track, document, and implement improved processes to improve efficiency.

Confidential, Pueblo, Colorado

Level III Phone Support and Agent

Responsibilities:

Managed, maintained, and upgraded the Startel System Server (PBX) and client workstations (FXS, FXO).
Used CVP for projections and cost analysis.
Routed calls through networked phone system (ISDN, CUCM, ICM)
Migrated to Cisco VoIP system via UCCE (CTI).
Designed, implemented, maintained and upgraded the intranet faxing system for networked regional offices.
Worked with telecommunications carriers for support and troubleshooting.
Provided Phone Support and managed Level III calls.

Confidential, Centennial, Colorado

Accounts Manager

Responsibilities:

Facilitated 13 multi-million dollar accounts segmented in two major software support systems proprietary to Confidential and generate 32% of Confidential ’s revenue for 08’-09’.

Confidential

Director of Technology

Responsibilities:

Provided technical and telephony support for 7 on-campus facilities, faculty and staff, and 3 student computer labs. (2 Servers) (Traffic Analysis)
Generate reports in MS Excel and Crystal Reports as well as MS Access
Document all Technical equipment using redundancy reporting in MS Excel.

Confidential

Instructor

Responsibilities:

Created, designed, and implemented lesson plans for the CETD and Kid’s College programs.
Offered classes in the areas of Computers and Business as well as in

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Telecommunications Systems Admin Resume

Englewood, ColoradO

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