Information Technology Specialist Resume Erlanger, KY - Hire IT People

OBJECTIVE:

I am seeking employment with an established organization that will utilize my work experience and in the field of Information Technology.

PROFESSIONAL EXPERIENCE:

Confidential, Erlanger, KY

Information Technology Specialist

Responsibilities:

Provides technical support to 500+ company employees. Responsible for installing software and hardware devices, managing Active Directory passwords, managing Novell, installing and managing network printers. Monitors Sophos Anti - Virus Servers: installs multiple security updates and patches, worked with vendors regarding warranty repair work.

Confidential, Austin, Tx

Help Desk Analyst

Responsibilities:

Confidential, Houston, Tx

Help Desk Analyst

Responsibilities:

In charge of providing Help Desk and Desktop Support to Confidential employees. Including, but not limited to, resetting Active Directory passwords, installing software and hardware devices, managing vGO Single Sign On, installing and managing network printers. Utilized the Magic Service Desk Ticketing system.

Confidential, Houston, Tx

Senior Desktop Engineer

Responsibilities:

In charge of providing Desktop Support to Houston Community College. Including, but not limited to, installing new PCs, creating user network accounts in an Active Directory setting, installing software and hardware devices, managing Windows, Linux and Novell NetWare based servers, LANs, WANs, troubleshooting internet protocol issues, monitoring Symantec Anti Virus Servers, installing multiple security updates and patches (Windows Service Packs), and working with vendors regarding in warranty repair work. Utilized the Magic Service Desk Ticketing system. Worked side by side on site at the Chancellor’s house and within various Board Members residences as well as with Managers and Vice Chancellors in house.

Confidential, Houston, Tx

Technical Support Agent

Responsibilities:

In charge of providing Help Desk Hosting Support to the Confidential customer in regards to hosting account and billing issues.

Confidential, Austin, Tx

NSS PC Tech II

Responsibilities:

In charge of providing Help Desk Support to the Health and Human Services. Including, but not limited to, installing new PCs, creating user network accounts, and installing software and hardware devices, managing Windows and Novell based servers, LANs, WANs, monitoring Symantec Anti Virus Servers, and installing multiple security updates and patches. Responsible also for maintaining a group of 12 Macintosh based computers with updates and software installs.

Confidential, Austin, Tx

Help Desk Support

Responsibilities:

In charge of providing Help Desk Support to the Transportation and Securities Administration, by phone and email. Including, but, not limited to, troubleshooting computer issues, dispatching technicians to fix Hardware issues, and monitoring reoccurring issues.

Confidential, Austin, Texas

Quality Trainer

Responsibilities:

Responsible for providing Quality and coaching to Tier 1 Agents, as well as Supervisors and Leads. In addition had to create databases in Microsoft Access, and spreadsheets and pivot tables in Microsoft Excel. Also responsible for providing hardware support for the Microsoft Xbox Gaming Console as well as software support for the Xbox Live Online Gaming software. Provided coaching and escalation help to Tier 1 agents and designed and maintained the Internal Xbox Intranet