SUMMARY:

• Professional Help Desktop management, Technical communication skills, root cause analyses/documentation, incident management documentation, creative work around solutions, investigate problem management, ITIL Service Operations knowledge, engineering experience, sales support. Data Centre Management, technical, communication skills, root cause analyses/documentation, incident management documentation, creative work around solutions, investigate problem management experience, re - engineering experience, sales support including HP nonstop platforms, all windows platforms, networking, & PC’s.
• Experience with network administration 2003/2008, Windows Server Administration, Active Directory, VDI, PC configurations, and hardware diagnostics.
• Excellent analytical skills, expert level PC software/hardware, Helpdesk Support, and Customer Service Management.
• Desktop support migration, Enterprise management solutions (SCCM,SCOM, etc), Workfront, Microsoft Project, Jira software, basecamp,Office 365, Microsoft office (MS Project, MS Word, Excel, PowerPoint), Office 365, Windows 7, win 10, Data centre management, MS Server Administration, basic active directory & MS Exchange, Office 365, and Anti-Virus Administration, MS Windows Server Deployment, LAN.
• Experienced Project Manager/Data Centre, MS Server administration and anti-virus administration:
• 10 years of experience in MS Server administration and anti-virus administration.
• Desktop support, migration
• He has 10 years of experience in Desktop Management, technical communication, root cause analyses/documentation, incident management, creative work around solutions, investigate problem documentation, ITIL service operations knowledge, engineering experience, sales support.
• Experience in Intel/AMD Server Hardware Maintenance
• DESKTOP Migraton experience, User and computer migration, email migration etc. experience.
• He has 10 years of experience in Intel/AMD Server Hardware Maintenance.
• Experience in Active Directory and HP Service Manager
• Over 10 years of experience with HP Service Manager and 5 years of experience with Active Directory.
• Experience in LAN and Server Administration:
• Over 10 years of experience with LAN and Server Administration.
• Experience in MS Windows Server Deployment:
• Has 5 years of experience in MS windows server deployment.

TECHNICAL SKILLS:

Software: Workfront, Microsoft Project, Jira software, basecamp,Office 365, Microsoft office (MS Project, MS Word, Excel, PowerPoint), Office 365, Windows 7, win 10, active directory, MS exchange, Windows Server 2012 R2/2008 R2/2003, HP Open View, Service Desk Plus, ITIL V2 Service Desk Plus, VMware technology, group policy, DHCP, DNS, Sys prep, and Fiber Optic cable system.

Hardware: Expert level hardware experience - Avaya switch and Cisco switch systems and equipment, data network analyser, cable analyser and digital circuit testing, OCS inventory agent, and LDAP, DNS, DHCP, FTP, SSL, ISDN, VMware ESXI 5.1, Wireless Airtight Sensors, HP Blade servers, HP ProLiant Servers HP P-Class/C-Class Blade system, HP P-Class/C-Class, HP Storage Works MSA1000/1500 & C7000 service and support, HP ProLiant Systems Technologies (ML, DL, BL series), and Intel-based hardware.

PROFESSIONAL EXPERIENCE:

Confidential

Data Centre Operations

Responsibilities:

• Technical server support admin. Basic VMWare admin., Quality of service, server hardware, infrastructure project related to networks, Maintaining and creating detailed project plans, hardware deployments, communication skills, root cause analyses/documentation, incident management documentation, creative work around solutions, investigate problem management, ITIL Service Operations knowledge, engineering experience, sales support. Extensive data centre migration from server to server and data centre project planning and building racks and servers.
• DESKTOP Migration experience, User and computer migration, email migration etc. experience.
• Managed in developing field maintenance procedures.
• Rebuild major systems in the field as necessary.
• Responsible for creating a weekly service log from service reports and submitting log to management.
• Preformed a large number of field/client upgrades.
• On call for important customer sites to complete emergency repair projects.
• Troubleshoot system in the field/order parts and preform on site repairs/travel to sites.
• Self-starter, proactive adaptable to different work environment. Know how when it comes to collaborating with team members, management, and other support people.
• Project Management, Active Directory, MS Exchange, Office 365, Help Desk III work and dialogistic, troubleshooting & configuring, mapping drives, printers, migrating user data and support.
• Expert PC Hardware including mother customizations, Identification and installation of computer components (Hard Drive, RAM, power supplies, GPU, RAID, UPS).
• Provided technical leadership within big data centre activities for hardware and software.
• Microsoft Office Suite: MS Project, PowerPoint, Excel, MS Word and Microsoft Productivity applications.
• Expert server hardware-based experience ( Confidential, Dell, & HP) installing, configuring, supporting and performed troubleshooting duties on all Confidential, Dell and HP ProLiant Systems & technologies (ML, DL, BL series HP ML 310 G4 & ProLiant DL380 G4 series servers, Confidential 205 servers, Compaq ProLiant, 1600, 7000, 6500 & 3000 servers).
• Technical writing skills (plans, reports, lead technical reviews).
• Ability to read and understand standards (IEC-60601 and IEC-60950 documentation) and design compliance
• Maintenance Local Area networks 2008 server, active directory migration, group policy, and palato Alto firewall experience.
• Adaptable to different environments enthusiastic and a quick learner.

Confidential, Jacksonville, Florida

Data Centre Operations

Responsibilities:

• Technical server support admin. Basic VMWare admin., Quality of service, server hardware, infrastructure project related to networks, Maintaining and creating detailed project plans, hardware deployments, communication skills, root cause analyses/documentation, incident management documentation, creative work around solutions, investigate problem management, ITIL Service Operations knowledge, engineering experience, sales support. Extensive data centre migration from server to server and data centre project planning and building racks and servers.
• Project management throughout the complete process lifecycle and complete scope of work, infrastructure project related to networks, Maintaining and creating detailed project plans, hardware deployments.
• Managed data centre management for manufacturing services clients.
• Technical communication skills, root cause analyses/documentation, incident management documentation, creative work around solutions, investigate problem management, ITIL Service Operations knowledge, engineering experience, sales support. Extensive data centre migration from server to server and data centre project planning and building racks and servers.
• Managed various software/hardware, Active Directory, MS Exchange, Office 365, Data Centre services and admin/data centre/network team. Used tools, building new servers performed various data centre activities assignments relating to server troubleshooting.
• Managed Large Data Centre over 10,000 servers operating systems, configure ILO, and IP addressing.
• Installed, configured and administered all: Windows Server 2008, 2012 Server 20032008 for unlimited users performed server maintained on windows 2003/2008 R2 & Server 2012 using utilities management built in management tools.
• Worked with IT staff to building and maintain new servers performed various data centre activities assignments relating to server troubleshooting.
• Managed concept-to- launch of commercial manufacturing front-end solution enabling real-time monitoring of dealer servers and online customer order system.
• Ensured products met or exceeded client expectations. Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.
• Responsible for project planning for the client. Set targets and deliverables for the Client.
• Analyse different problems areas with the ability find creative solutions for the problem.
• Ability to communicate effectively with teams and clients. Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
• Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution.
• Delegate and allocate responsibilities efficiently to manage projects end to end.
• Adaptable to different environments enthusiastic and a quick learner.

Confidential, Milwaukee Wisconsin

Network Ops/Data Centre Operations

Responsibilities:

• Managed Confidential ’s customers software/hardware service admin/data centre/network team. Used tools, such as SIEM is Security Information, event management, HP SIM, ITIL V2 Service Desk Plus, VMware technology. Building new servers performed various data centre activities assignments relating to server troubleshooting, server & PC diagnostics and configurations at multiple customer locations. Managed over 5000 servers virtual and physical.
• VPN connectivity support remote via AT&T connection support from home late at night, and on call support. Preformed Data Backup and recovery support via VPN connection.
• Server racks with power distribution units (PDU), UPS supply systems, Automatic Transfer Switches (ATS) computer room air handler (CRASH), generators for large server rooms, air condition monitoring systems, generators, halon fire suppression systems, and all aspects of data centre operations.
• Installed, configured and administered all: Windows Server 2012 R2: DNS Servers, FSMO Servers, Domain Controllers, Printer Servers, and Created Virtual DR Servers.
• Expertise with mission critical PC and server services and applications in large enterprise environment. Ability to respond within 24/7 clock.
• Extensive troubleshooting software and hardware configuration, supporting, deploying, and managing
• Expertise Microsoft server (2003/2008 R2 & Server 2012) desktop, Active directory support, PC based (XP Vista, and Windows 7). Server 2003 & 2008 for unlimited ~ users.
• Preformed server builds 500+ windows 2003/2008 R2 & Server 2012 servers from deployment service from workstation (Infrastructure, updates/upgrades and support), configured (IMM, ILO, DNS, DCHP exclusions). HP system manager homepage setting and configuring servers for firmware deployments and testing. Confidential, DELL, & HP server and utility management built in management tools.

Confidential, Lakewood, OH

Network Admin/Help Desk III

Responsibilities:

• Maintenance of local area networks 2008 server, active directory migration, group policy, MS Exchange, and Plato Alto firewall supporting experience. Hardware Vendors utilized in responsibilities
• Experience with building/configuring Windows Server 2008 Windows Server 2012 and Intel hardware.
• Windows 2012 R2 Active Directory Infrastructure Implementation -- Server Engineer
• Build, implementing, and administered Windows Server 2012 R2 Active Directory environment for an entire organization using old and new hardware. (Active/Active) Windows Server 2012 R2 environments across two geographically located Datacentres VMware storage configurations (NFS, fibre channel, iSCSi), VMWare ESXI 5.1. Migration from physical to virtual.
• Provided technical leadership within big data centre activities for hardware and software
• Microsoft Office 365 Suite: MS Project, PowerPoint, Excel, MS Word and Microsoft Productivity applications.
• Proficient with various network protocols, PBX maintenance, Call Manager, and Fibre Optic cable system.
• ITIL V2 using ServiceDesk Plus
• Help Desk III work and dialogistic, troubleshooting & configuring, mapping drives, printers, migrating user data and support.

Confidential, Cleveland, OH

Project Manager/ Sr. Desktop Support Specialist

Responsibilities:

• Project management throughout the complete process lifecycle and complete scope of work, infrastructure project related to networks, Maintaining and creating detailed project plans, hardware deployments.
• Managed in developing field maintenance procedures that are still in use today.
• Responsible for creating a weekly service log from service reports and submitting log to management.
• Preformed a large number of field/client upgrades.
• On call for important customer sites to complete emergency repair projects.
• Troubleshoot system in the field/order parts and preform on site repairs/travel to sites.
• Managed HP customer software/hardware calls via a rapid response team on a 24/7 clock with 100% response in allotted time frame. Using tools, such as SIEM is Security Information Event Management, HP OpenView, HP SIM, ITIL V2 Service Desk Plus, and VMware technology. Building new servers performed various data centre activities assignments relating to server/workstation installations, PC diagnostics and configurations at multiple customer locations.
• Expert level with PC hardware, related peripherals, and difficult configurations BIOS, and hardware configuration.
• Experienced expertise with mission critical pc and servers’ services and applications in large enterprise environment. Ability to respond within 24/7 clock.
• Software level-based experience supporting, deploying, and managing Microsoft desktop (XP and Windows 7). Server 2003 & 2008 for a 500+ users.
• Experienced Install, supporting, configuration, troubleshooting, and management of Symantec Endpoint Protection manager, server and client PC. Experienced with fine tuning performance of Symantec Endpoint Protection in the enterprise environment.
• Preformed server builds 250+ windows 2003/2008 R2 & Server 2012 servers from deployment service from Altiris (Infrastructure, updates/upgrades and support), configured (ILO, DNS, DHCP exclusions). HP system manager homepage setting and configuring servers for firmware deployments and testing. All HP server and utility management built in management tools.
• HP & Cleveland Clinic data centre server room management & upgrade & server deployment. Deployed approx. 100 new generation eight server’s fibre cabling and installation.
• Admin experience and expertise in managing multiple data centres, Hosts (moved Cleveland Clinic data centre, setting up new larger data centre).
• HP open view, HP SIM, ITIL V2 Service Desk Plus & maintained VMware storage configurations (NFS, fibre channel, iSCSi), VMware technologies; VMware 5.0, VMWare 5.1, VMware ESXI 5.1.
• Performed full system backups, security, & storage Symantec backup exec, Raid level (0, 1, 3, 5).
• HP OpenView, HP SIM, ITIL V2 Service Desk Plus, VMware technologies, ITIL V2 Service Desk Plus, SIEM is Security Information Event Management. Windows 7, Microsoft office (MS Word, Excel, PowerPoint), Active Directory, Group Policy, DHCP, DNS, Sysprep, and Fibre Optic cable system.
• Software level-based experience supporting and troubleshooting Windows 2003/2008 R2 & Server 2012 server operating systems for a 500+ users.
• Microsoft certified Professional - Microsoft Certified Technology Administrator - CSA
• Expertise in analysing the System and Requirements.
• Performed extensive work troubleshooting active directory (adding/deleting, moving users to different OU’s, editing troubleshooting permissions and group policy management, and firewall editing.
• Monitored alerts and system issues using Windows event view.
• Resolved various connectivity issues including configuring IP address, IP conflicts using command line troubleshooting.
• Extensive experience 802.11 standard / networking protocols / WLAN Access Points and clients. Provided support via telephone, hands-on and remote access software using remote desktop connection.
• Expert server hardware-based experience ( Confidential, Dell, & HP) installing, configuring, supporting and performed troubleshooting duties on all Confidential, Dell and HP ProLiant Systems & technologies (ML, DL, BL series HP ML310 G4 & ProLiant DL380 G4 series servers, Confidential 205 servers, Compaq ProLiant, 1600, 7000, 6500 & 3000 server)
• ITIL V2 using Service Desk Plus.
• Self-starter, proactive adaptable to different work environment. Know how when it comes to collaborating with team members, management, and other support people.
• Logical thinker, measure twice, cut once soft skills.
• High Attention to detail and documentation systems and procedures.

Confidential, Milwaukee Wisconsin, Dubuque, IA

Network Ops/Data Centre Operations/Server Admin

Responsibilities:

• Built 2000 servers and install software required for servers on clients. Added profiles and users to Active Directory. Educated clients on the various components of Windows XP, & 7.
• Managed migration of Windows 2003/2008 servers Installation of MS office 2007 & 2010 on client computers including mapping disk drives, adding users via active directory, remote support, mapping printers.
• Troubleshoot various services, supported 2000 servers. Installed Tivoli Monitoring software and used it for troubleshooting. Virtual Private network (VPN), Ghost Cast Server creating images & deploying image to 2000 clients.
• Admin experience and expertise in managing multiple data centres, Hosts (moved Cleveland Clinic data centre, setting up new larger data centre).