PROFESSIONAL EXPERIENCE:

Confidential, Holland, Michigan

Customer Care Specialist

Responsibilities:

• Account support for over 100 domestic and international customers, working cooperatively with Account Reps and providing a one point of contact to ensure complete customer satisfaction.
• Responsible for all customer inquiries, including accurate processing of orders and samples, maintenance of inventory levels, quotes, product feedback, returns, documentation requests, problem solving and troubleshooting where necessary.
• Coordinating with all internal departments to ensure customer orders were being processed and shipped on - time to meet customer delivery requirements.
• Follow-up on hot and late orders, including status updates to the Account Reps and Customers on a 24/7 basis as well as assisting with logistics to arrange emergency shipments.
• International Account Management included all of the above as well as working with Accounting to ensure receipt of payment, with Logistics and Quality for preparation and submission of export shipping documentation, and with freight forwarders to coordinate pick-up. Communication with the Asian accounts frequently occurred in the evening to accommodate their work day schedule.

Confidential, Holland, Michigan

Administrative Assistant, Technology Department

Responsibilities:

• Provided support to the Director of Technology and three departmental Managers, including preparation of monthly reports, expense reports, facilitated weekly management and monthly departmental meetings.
• Coordinated monthly sales leads from all Domestic and International Account Reps into an excel file and updated status of each lead. Also facilitated monthly review WebEx meetings with the Sales staff and the Company Management Team.
• Responsible for establishing pricing for Domestic customers, collaborating with the Director of Automotive Sales for International customer pricing and entry of all pricing into the database.
• Responsible for accurate labeling and shipping sample color plaques to customers.
• Processed time sheets for the Technology and Quality departments in coordination with the payroll department, and arranged for front desk phone coverage to cover lunch and vacation breaks.

Confidential, Northridge, California

Sales Support Manager

Responsibilities:

• Responsible for a total of 10 Domestic and International Sales Administrators, and provided direct support for Vice Presidents of Sales, Finance, and Cinema Sales, Directors of Sales for International and Domestic territories, Domestic Sales Representatives and International Distributors. Responsibilities included spreadsheet analysis of Sales, Inventory, and Orders in process as well as responsible for closing of month-end sales, ranging from $140 million fiscal annual sales in 0 million in 2008.
• Provided support and direction for the offices and warehouses in Denmark and Singapore.
• Liaison with all internal departments for key Domestic accounts as well as International Distributors coordinating orders and export documentation.
• Team member for implementation of SAP computer system within company, as well as continual upgrades and integration of sister companies.
• Team lead to establish E-Commerce site for our customers, including order entry, order status, and stock availability directly linked to real-time SAP data.
• Worked directly with the Marketing department for major shows in the U.S.A. and overseas, as well as provided key assistance at annual Rep/Distributor Meeting in California. Also assisted with public relations projects supported by our parent company, Harman International Industries, Inc.

Confidential, Northridge, California

International Sales Administration Manager

Responsibilities:

• Managed staff of 4 International Sales Administrators, as well as off-site administration offices in Singapore and Denmark.
• Directly reported to Vice Presidents of Finance and International Sales, and provided support for Directors of Sales and International Distributors. Responsible for month-end closing of International sales, $126 and $116 million fiscal annual sales in 1996 and 1995 respectively.
• Responsible for Sales Administration transition from Confidential to Confidential, including transfer of data for the U.S.A. and off-site warehouses.

Confidential, Northridge, California

Account Administrator

Responsibilities:

• Provided customer support and order processing for Distributors in the Asia Pacific, and worked with freight forwarders, trucking companies and steamship lines, including rate negotiations.
• Liaison between Distributors and all internal departments, and participated in meetings and negotiations during Distributor visits to the U.S.A. office.
• Assisted with translations for French-speaking Distributors and with correspondence.

Confidential, Chatsworth, California

International Sales Representative

Responsibilities:

• Provided customer support including order processing and export shipments, quotations, and marketing support for over 60 Distributors worldwide.
• Provided bilingual assistance with communications and proofread French technical manuals.

Confidential, Ft Lauderdale, Florida

Administrative Assistant

Responsibilities:

• Responsible for order entry, invoicing, accounts payable and receivable for over 200 customers and suppliers in the U.S.A. and the Caribbean. Supervised and trained three French employees.

Confidential, Ft. Meade and Boca Raton, Florida

Assistant to Project Managers and General Sales Managers

Responsibilities:

• Managed office correspondence and translations, assisted in preparation and follow-up of sales presentations, and provided sales support and accounting for the U.S.A. territory.