SUMMARY:

• Enterprise performance in the IT industry implementing Voice and Network engineering roles. Over a decade of professional employment with AT&T as a Voice Implementation Engineer, Field Engineer Operations Manager and NOC Technical Support Engineer. Higher s with two of the most prestigious Vendors (Cisco and Avaya) in Networks
• Confidential s Voice and as a Avaya Networks Certified Support Expert - Routing and Switching. Highly-experienced in different Cisco Technologies: Collaboration - Voice/Video/Data Networks, Switches, Routers and Telephony Systems. Engineering, installation troubleshooting, management, configuration and implementation of IP and Telecommunication Network infrastructures.

PROFESSIONAL EXPERIENCE:

Confidential - Park Forest, IL

Cisco Voice Engineering - Personal Consultant

Responsibilities:

• Bulk Administration along with moves, implements and changes in Cisco Unity and CUCM. 8. X to very recent CUCM 11.5 upgrades.
• Implementation & Admin of Cisco CME. Call Manager 10.6 with Unity admin & support.
• General to advanced troubleshooting in the VoIP environment.
• PSTN and ISDN troubleshooting.
• Configuration of such protocols as H323, SCCP, MGCP, SIP, TFTP, DHCP, TCP/IP, HRSP, ISDN Q931, HDLC, EIGRP. OSPF and QSIG.
• Routers, switches and gateways 28xx, 38xx, 7xxx, 37xx, VGxxx, ISR2900/3900.
• Contact Center Call Flow w/Lab implementation of UCCX & UCCE. VLAN & QOS implementation.
• TDM T1, DS3, FXO, FXS, DSUs and PRI troubleshooting.
• SIP implementation with several different carriers.
• Troubleshooting system functionality and quality issues.
• SRST configuration (process and around disaster recovery) 802.1Q Trunking.
• UCS and VMware configuration.
• Working knowledge of Windows 2008 and 2012 Servers plus A.D. including Firewalls & ACLs.

Confidential - Lake Forest, Illinois

UC Deployment Engineer

Responsibilities:

• Provide Daily Design Support, Onsite Deployment, Migration Support and Knowledge Transfer for IPT Voice and Collaboration Services in the Client Global Infrastructure.
• Configured 12 Analog Gateways. Configured SIP VOIP services on the Cisco Voice Gateway.
• Configured SIP Trunking w/Oracle’s ACME Packet Enterprise Session Border Controller (SBC).
• On-site task ranged from configuring new End Users in CUCM for Extension Mobility along with configuring over 300 Unity Voice Mail boxes.
• Confirmed all MAC’s of new phones are registering with Call Manager and have the correct IP as reflected in the Voice VLAN.
• Performed CUCM 8.X to 10.X upgrades. Configured users for Jabber and profiles in CUCM.
• Verified WebEx accounts (WBMS 2.x) and meeting ID’s for issues when reported.
• Installed the Intel i350 Quad Port 1gb Adapter PCIE Daughter Cards in the UCS C220 M4S Servers
• Performed IPFLEX Service Testing and Acceptance in audio inbound and outbound for local, long distance and 800 number calling.
• Worked with Facilities during the QSIG Trunk - Integration between the Nortel CS1000 backplane and Cisco IPT 4351 PSTN Gateway in confirming our specific technical parameters were setup and deployed. Migrated 2000 Nortel PBX users to Cisco v10.6 UC Cluster.
• Configured nearly 2500 Cisco phones covering such models as the 7941’s, 7841’s, 8861’s and the 8831 conference phones plus MIC Kits along with Polycom Conference phones.
• Tested and replaced certain 3900 series models of Nortel phones as required during migrations.
• During Day 2 Support I’ve worked the IPT Service tickets in BTOnDemand, Service Now and Service Center ticketing systems while transitioning the project over to the customer Operations

Confidential - Bloomington, Illinois

UC Voice Engineer

Responsibilities:

• Answer the Technicians Hot line calls and assist with On-Site Problem Testing.
• Troubleshoot Field Telephony Implementation issues and providing Remote Support.
• Perform Cisco Voice Gateways Remote Configuration.
• Troubleshoot and Support Agencies, Hubs and Corporate Installations from the Head Quarters.

Confidential

Cisco Unified Communication (UC) Deployment Engineer

Responsibilities:

• Responsibility includes install, configuration, troubleshooting and recommendations as needed.
• Expertise in interpreting business requirements & translating them into technical requirements.
• Create or recommend UC solutions that meet customer requirements, assess UC Architecture designs and work in the planning, design and implementation of UC products.
• Effectively communicate UC information to internal and external customers. Handle complex designs while exercising understanding of Cisco voice routers and switching equipment.
• Responsible for assisting and leading UC VOIP deployment projects for contractor and end clients around the country.

Confidential - Hoffman Estates, IL

Cisco UC Collaborations / AV-Video & Voice Engineer

Responsibilities:

• Responsible for troubleshooting, installing, and maintaining the Audio Visual UC systems.
• Managed Voice Communication Systems.
• Analyzed basics in performance of various communications related service calls.
• Analyzed entire communications system to determine hardware/cable related problems.
• Performed end user equipment and connectivity installations, relocations and migration to include voice mail and communications hardware.
• Identified and replaced malfunctioning or inoperative equipment.
• Monitored system performances and resource utilization.
• Managed Tandberg Video Teleconference Systems
• Analyzed basics in performance of ISDN and Internet video conferences.
• Analyzed video conferencing system to determine hardware/connectivity related problems.
• Monitored system performance and resource utilization.
• Provided resource outlook to the manager.

Confidential -Lincolnshire, IL

Telephony Engineer

Responsibilities:

• Remotely Configured, analyze & troubleshot Confidential 500 Corp. offices & 8800 Store’s UC components w/ UCS B-series Hardware within a NG 2.0 environment & Nexus 7010
• Troubleshoot and configured 79xx Cisco IP Phones and 9951 Video Phones, Paging Systems, Music on Hold and provide VOIP analysis/adjustments for Diebold/Bavis Drive-thru issues.
• CUCM Administration at v8.6.2 and Support Cisco CME Routers and Communication Servers along with utilizing remote monitoring tools such as BRIX in analyzing failed calls.
• Configured Cisco Unity and Unity Connection as Voicemail.
• Coordinated / dispatched Telco after testing determined circuit repair or components needed.
• Dispatched Walgreen Techs for inside wiring repairs and Nortel/Norstar CPE MAC work.
• Provided Technical Support to Technicians on Cisco Phones, Switches and Routers.

Confidential - Arlington Heights, IL

Voice Integration and Implementation Engineer

Responsibilities:

• Proficient in analyzing, and resolving problems in Cisco Call Manager versions 3.2 to 7.15, CDR reporting, Cisco IP 7900 series phone software and hardware issues, Cisco UNITY voicemail, Knowledge of Cisco IPCC Scripting, CRS/ CRA, Cisco Call Manager Express, Cisco Unity Express, MGCP, H.323, SIP, SCCP, Gatekeeper and CUBE. Voice Gateways not limited to SRST, VG200 Cisco routers, 3500 and ASA’s. Installed the Jabber Client, Meeting Place and Unified Presence. Utilized VM Ware to create Virtual Servers.
• Utilized Remedy and HP Service Manager 9.20.
• Assisted and managed the configuration of CCM, Unity, 3845 routers, VG224’s Cat 6504’s, 3548’s to support the design and turn-up of new IPT networks.
• Performed moves, adds, changes and break/fix support for Cisco IP phone users.
• Provided Pre-Sales assistance on voice and MPLS design for new customers.
• Reviewed, interpreted, quoted and provided corrective measures to IPT designs around complex SCOWS, BOMS and Network diagrams from configuration to implementation.
• Maintained working relationships w/ Operational Teams by providing On-site assistance and support during Cisco Telepresence system endpoint deployments and Tandberg Video Conference installs.
• Supported and performed pre-design activities with Shoretel customer premises equipment.
• Developed and provided necessary resources to support all aspects of install proposals while technically integrating w/ Field Engineers, Technicians and 3rd Party vendors. Provided business and technical support between cross functional teams.
• Provided On-site assistance and support.
• Worked on IT Team projects as assigned.
• Performed office moves and new office infrastructure setup.
• Maintained site surveys and provided VOIP site assessments.
• Executed project tasks to meet strict deadlines.
• Provided project management, process development, and documentation for the deployment of customer servicing projects.
• Onsite support for Fortune 500 Companies.
• Configured, managed, and performed troubleshooting on Customer's Wide Area Networks and Premises Equipment.
• Installed the Cisco ICS 7750 Call Managers consisting of Publisher, Subscriber and Unity blades and the early model HP 78xx series Avvid Servers.
• Installed CSU's by such manufacturers as Paradyne, Kentrox, GDC and Adtrans.
• Installed and configured Cisco and Nortel Routers utilizing WAN Protocols w/ a variety of Technologies - Frame Relay, ISDN, VOFR over IP and ATM.
• Utilized Network Associates Sniffer on DS0 and DS1 Port and DSX panels.
• Worked with teams to implement Cisco ONS Optical solutions.
• Worked VOIP Technologies such as Cisco (CUC) Unified Communication and Nortel Succession. Optical / Sonet Technologies as well as (HIPCS) Hosted IP Communications Service.
• Possess working knowledge of Network Topologies for ISP, DNS, IP Addressing / Subnetting, Routing, BGP, OSPF, Internet Technologies, Frame Relay, MPLS, T1’s, DS3’s, FRAC, ATM; SMDS. Firewalls, Infrastructure Cascade/Ascend Switches, Cisco and Nortel Routers, Multi-layered Switches and Adtran CSU / DSU’s. Experience in H.323, MGCP, RTP, SRST, TCP/IP, also SNA and IPX Protocols. Key Systems, PBXs, Telco Muxes and Punchdown Blocks relative to Voice/Data Integration, Quote Customization, LAN Mgmt Systems and Security.
• Participated in On-call 24x7 rotation.
• Supported Frame Relay Infrastructure Switches, Cascade (Lucent) 5ess and BNS 2000 models.
• Wired DSO and DS1 circuits to a patch Panel and the troubleshooting of CSU banks in the Switch sites. Tested DS1 spans and DS0 circuits with our HICAP Facility Central Office while utilizing a Fireberd 500 and a HP Advisor analyzer. Developed and analyzed network performance reports and metrics.
• Provided advanced post sales troubleshooting for early hardware and software Voice over IP and data related issues.
• Troubleshoot, isolated, and repaired hardware and software issues for Cisco and Nortel, 3Com, and Marconi routers and switches including Adtran series.
• Worked with customers to resolve RIP, OSPF, and BGP protocol issues.
• Used HP Openview to proactively monitor, analyze T1, router and Server issues.
• Used Cisco Works to analyze and monitor customer network devices.
• Performed circuit testing and isolation using REACT and Cascade switches.
• Performed carrier coordination with LEC/Telco providers and managed circuit repair dispatches
• Isolated and resolved voice gateway issues to T1 and ISDN PRI/BRI circuits.
• Provided project management, process development and documentation for the deployment of customer servicing projects.
• Worked with Design Engineers to create SOWs, SCOWs and BOMs for network design changes
• Analyzed network performance reports and metrics.
• Used Remedy ticketing systems to track all issues.