Global Network Operations Center team Lead/Network Engineer Resume Radnor, PA - Hire IT People

SUMMARY:

I would like to join a thriving company with innovative technologies that will allow me to advance my skills while also enhancing the quality of IT service to the company and its customers.

TECHNICAL SKILLS:

Skills: - CCNA and CCNA Voice s - MCSE (expired) -Cisco routers/switches/firewalls and Meraki -Enterprise networks/global team -OSPF, BGP, EIGRP protocols -Wireless (Cisco/Meraki), VoIP, video conferencing, security cameras, and paging systems -DNS administrator -Monitoring systems such as Solarwinds, Opmanager, Cisco Firepower and Nagios -Developed NOC including hiring, procedures, SLA, monitoring platforms, and transitioning responsibilities -Development of network solutions -Data Center management -Network lead for Integrations team

PROFESSIONAL EXPERIENCE:

Global Network Operations Center team Lead/Network Engineer

Confidential, Radnor, PA

Responsibilities:

Created a Global NOC team from scratch and developed knowledge/support level of existing Operations team
Including interviews/hiring, development of new processes, updating documentation to help support level, change/incident/problem management, and transitioning of responsibilities from engineering teams to NOC
Developed monitoring platforms (Solarwinds, Opmanager, SCCM, and Nagios)and supported nearly 200 sites/5000 devices worldwide including 3 data centers
Configuration and replacement of Cisco routers/switches (Nexus 5 and 7k, 2900, 3500, 3600, and 6500 models) as well as Cisco/Meraki Wireless (Cisco Prime and Meraki dashboards) and Cisco ASA/Palo Alto/Fortinet firewalls
Used Cisco ASDM tool to configure and support firewalls
Support of F5 load balancers including HTTP redirects, server pools, etc.
Configuration and support of Meraki switches
Configuration and support of protocols such as BGP, EIGRP, OSPF, and MPLS
DNS Administrator for over 400 global domains including domain transfers and all DNS modifications, deletions, and creations
Support of video conferencing solutions (expressway, Crestron, etc.)
Configuration and support of VoIP solutions including Cisco phones and voice gateways (Cisco ISR routers), CUC and CUCM configuration/administration
Configuration and support of warehouse paging systems (Informacast)
Configured and supported all UPS equipment
Network lead for Integrations team
Traveled to acquisition sites during integration and week one go-live
Configured and installed all network equipment including Cisco routers/switches, Meraki switches/wireless/AP's, voice gateway, Cisco VoIP phones, paging system, security cameras, and network printers
Supported sites during first week of go-live to resolve any issues and ensure stabilization before leaving
Over 99% of tickets were resolved within SLA and without escalation
24/7/365 team with a global presence
Escalations to engineering teams were reduced by 90%

Network engineer

Confidential, CollegeVille, PA

Responsibilities:

Assisted with monitoring, configuration, and replacement of network equipment.
Set up AD accounts
Resolve network issues
Resolve user related issues for email, Internet, applications, etc.

NOC Analyst

Confidential, Wilmington, delaware

Responsibilities:

Monitored (Solarwinds) over 150 networks for latency, jitter, and up/down status
Work with circuit vendors to resolve issues
Set up dispatch/work with field engineers to replace equipment or resolve issues
Resolve issues related to email, Internet, applications, etc.

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Global Network Operations Center Team Lead/network Engineer Resume

Radnor, PA

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