SUMMARY:

• Solution - driven IT Business Analyst and Project Manager with twelve years of experience in leading cross-functional teams in development, documentation and delivery of process innovations driving the attainment of business goals. A communicative and outgoing professional with experience in cross-cultural IT operations, project planning, solutions design, team design and banking domain.
• Requirement Gathering
• Technical Support
• GAP Analysis
• Plan Risk Management
• User Acceptance Testing (UAT)
• Manage and Control Communication
• Defining Scope
• Manage Stakeholders
• Business and Requirement Analysis
• Building and Managing IT Support Systems
• Requirement Life Cycle Management
• Plan and Control Quality
• Enterprise Implementation
• Project Management
• Project Scoping, Budgeting and Goal-setting
• Production Application Support
• Integrating and Maintaining IT Systems
• Agile Business Analysis

TECHNICAL SKILLS:

Product Knowledge: Oracle-FLEXCUBE, Swift, Intellect- Loan Management System, Inward Cheque Clearing System

Databases: ORACLE 10g - Database administration, SQL Server 2008

PM Tools: MS Project, Excel Word, Outlook, Power Point, MS Jira, IBM Rational, MS Visio

Programming Languages: Java, JavaScript, C++, PHP, CSS, XML, Visual Basic, SQL, PL/SQL, HTML, C, Blockchain

Operating Systems: HP UX 11.0, Sun Solaris, Linux 2.4, Windows NT

Application Servers: IBM Websphere, Oracle Weblogic

Requirement Engineering (RE): DFDs, ERDs

Misc. Tools: PVCS (Product Version Control System), DCMS (Defect/Change)

PROFESSIONAL EXPERIENCE:

IT Team Leader

Confidential

Responsibilities:

• Led IT projects with budgets ranging from $3.7m to ~$10,000 that included software development and integration, hardware upgrade, data conversion, IT architecture/security and ongoing IT support deliverables.
• Project Scoping, Budgeting and Goal-setting: Regularly scoped, resourced and set goals for IT operations projects. E.g. defined outsource requirements, 3rd party software requirements identified in-house team member needs and identified equipment needed to meet core banking upgrade project objectives.
• Plan Risk Management: Created Risk Management Plan to handle uncertain events during IT project implementation. As part of the Loan Management implementation project, identified risk, created risk register and performed risk analysis to avoid unexpected issues.
• Manage and Control Communication: Used various types of communication methods such as emails, memos, BO reports and SharePoint to manage and control communication in core banking upgrade project in Confidential .
• Project Management: Managed multiple projects at a time, which included planning, budgeting, stakeholder management, UAT support, quality control and vendor engagement. For example, planned implementation and data migration of retail banking in ADCB from the old system to the new system.

Senior System Analyst

Confidential

Responsibilities:

• Led the integration of core banking system, analyze and route production application issues, and led technical programs.
• Building and Managing IT Support Systems: Built, installed and managed new and existing banking applications in production, UAT and SIT environment. Supported and installed banking systems, such as Oracle Flexcube FCUBS, Intellect -
• Loan Management System, and Cross Border Payment Systems.
• Integrating and Maintaining IT Systems: Developed custom reports, led FCUBS integrations, and maintained parts of the cheque clearing system. E.g. built BO reports for core banking data migration in 2018 and integrated more than 100 in-house and vendor applications with a new core banking system.
• Supported 24/7 core banking and payment systems in the production environment. Oracle Flexcube, Payment Gateway, Loan Management systems are a few examples of supported applications

Business Analyst IT

Confidential

Responsibilities:

• As an outsourced staff to ADCB, designed, planned, built out, and provided ongoing support for a variety of strategic projects related to retail banking, enterprise banking, and SME banking and led for a variety of IT-related internal functions.
• Requirement Gathering: Used various techniques to gather business requirement for strategic projects. For instance, used brainstorming, document analysis, interview and requirement workshops for RBP and Prospero online account creation project.
• GAP Analysis: Analyzed existing and new states to identify the gaps for process and operational improvements. Used SWOT analysis and Fishbone diagram to identify the gaps between RBS and ADCB applications. (part of ADCB acquisition project)
• User Acceptance Testing (UAT): Coordinated between business stakeholders and the UAT teams. Removed all project impediments in different projects such as data migration of retail customers from RBS to ADCB, upgrade of Loan
• Management System and RBP engine.
• Requirement Life Cycle Management: Managed elicitation, documentation and changes in requirements throughout the lifecycle of the project. Used SharePoint and library management system for managing and analyzing the Business Software
• Development (BSD) projects in ADCB.
• Agile Business Analysis: Used Scrum framework for various digital projects initiated by ADCB. Created user stories, use cases, prioritized requirements and removed impediments for Loan Process Automation project.

Senior Software Consultant

Confidential

Responsibilities:

• As an outsourced staff to ADCB, designed, built and configured applications to meet business process and application requirements.
• Business and Requirement Analysis: Modeled, designed and validated the business and solution requirement. Used data flow diagrams, data modeling and workshops in cheque clearing system and Loan Management upgrade projects in ADCB.
• Defining Scope: Gathered user requirment and defined project scope. Created statement of work document for various in-house and vendor based projects in ADCB. For example, defined scope for disbursement automation, credit scoring system and value added tax implementation for loan customers.
• User Acceptance Testing (UAT): Co-ordinated with the vendor to release production and UAT bugs to complete UAT testing. Logged production and UAT defects for ADCB banking applications, core banking, payment systems, cheque clearing system with the vendor and closed them in a timely manner.

Associate Consultant

Confidential

Responsibilities:

• Implemented and provided technical support for core banking software for different sites across the globe. For example, supported implementation of current and saving accounts, loan and term deposit modules for Barclaysefects raised during the execution phase of Flexcube implementation in Singapore for Barclays Bank.