SUMMARY:

• More than 7 years of project coordinating/analysis and IT
• Pursing a Master Science degree in Information Technology & Project Management
• Master’s degree in Computer Sciences
• Solution oriented, flexible, and detail oriented
• Effective in fostering collaborative and cohesive relationships with senior management and cross - functional teams
• Excellent understanding of IT project management & SDLC processes: requirements, design, testing, deployments, and cost/risk/resource management
• Excellent at risk/issue resolution
• Experience working on large projects and in a matrix environment
• Great IT systems knowledge
• Resource Management Skills
• Project Management
• Risk Management
• Waterfall Methodology
• Change Management
• Construction project management
• Microsoft Project 2010/2013/2016
• Microsoft Office Suite
• MS SharePoint
• Database analysis, design and implementation
• Experience with SQL, MySQL and SDLC
• Independent worker
• Interpersonal relations (Team player)
• Unix/Linux server command line
• Redhat patching/upgrade
• Microsoft Operating system/server management
• Excellent Communication Skills

PROFESSIONAL EXPERIENCE:

Confidential, Grove, MN

Project/Product Coordinator

Responsibilities:

• Requests and assigns resources to projects within PPM
• Requests resource allocations from project teams and assigns tasks to resources
• Updates project work plan, schedule & milestones,
• Analyzes project budget - plan versus spend or actual,
• Analyzes resource utilization for projects,
• Updates Staffing Profiles to comprehend/maintain appropriate allocation level
• Creates, updates, and uploads scorecards
• Analyzes project status,schedule, forecasts
• Captures issues/risks and closes project tasks
• Identifies project monthly expenses (capital & operating) and uses that data to create future forecasts
• Tracks & reports on 3rd Party invoicing against budget
• Ensures all project documents are stored in the appropriate SharePoint site
• Uses Excel for forecasting, comparing planned vs. actual hours
• Uses pivot tables to demonstrate weekly and monthly burn for projects
• Gathers financials and cost estimates for projects, and analyzes/report financial data
• Utilizes Clarity Tool to report project status - Green, Red and Yellow.
• Uses Microsoft Project to build project plans/schedules
• Provides weekly updates on project timelines, scope, risks, issues, and cost
• Ensures resources are booking time appropriately in PPM
• Utilizes Microsoft Project server platform for resource management - planning, reporting, and project team collaboration and as a centralized and unified repository for storing all project and resource data
• Utilizes project server for creating detailed project plans, tracking and analyzing the project budget, creating project financial reports as well as forecasting the project resources and budget
• Provides various PPM reports as needed to analyze such as Resource utilization/actual time summary, labor/non-labor costs, financial Summary, Project Timeline/baseline comparison
• Maintains Issue/Risk/Decision/Actions Log
• Administers project SharePoint site - creates security roles, provides access rights, creates site workflows and maintains site contact lists.
• Prepares Business Steering Committee decks
• Prepares project PowerPoint presentations to management or business line
• Coordinates meeting activities and captures detailed meeting minutes
• Facilitates meetings & team events
• Manages project calendars, creates meeting agendas and captures/assigns action items
• Other duties as assigned by Program or Project Manager

Confidential - Boston, MA

Project coordinator / IT Technician

Responsibilities:

• Oversaw and coordinated project activities - assisting project managers and senior managers
• Set-up and administered program/project SharePoint sites
• Experience using SAP application
• Prepared and submits warranty claims for vendors, including parts and repair documentation
• Created security roles on SharePoint site and provided access rights to resources
• Created and maintained document repository
• Maintain SharePoint site contact lists
• Generated progress reports
• Managed project timelines in MS Project.
• Monitored project schedules, followed-up on status of deliverables and tracked action items.
• Accurately and thoroughly documented and disseminated meeting notes.
• Identified challenging areas and recommended options/next steps
• Prioritized tasks/deliverables
• Set-up and facilitated conference calls/meeting
• Coordinated travel arrangements

Confidential - Boston, MA

IT Technician

Responsibilities:

• Installed and managed window servers 2008, IIS, SQL 2008 servers and integrated them with window server active directory
• Image workstations according to the specification.
• Used computer-aided diagnostic software and digital logic devices to locate network problems to ensured proper operation
• Perform upgrades and security updates.
• Implements antivirus software and performs necessary updates
• Build workstations according to the customer specifications and test before deployment.
• Install OS and configure according to customer requirement.
• Repair PCs and Kiosks by replacing faulty parts such as mother boards, power supply, CPU hard drive and memory.
• Setup TCP/IP Static and DHCP IP addresses.
• Monitor track all issues in the ticketing systems and escalate as needed in a timely manner and follow up until resolution.
• Remote into workstation using Dameware and remote desktop for troubleshooting and repair.
• Prioritize and manage service calls and tickets to ensure timely and accurate resolution.
• Performing preventative maintenance when required.
• Create and maintain detailed standard operating procedures or manuals for various tasks.
• Rack and un rack various telecommunication hardware include servers, switches, firewalls
• Actively participated in new systems implementation and s.
• Mentor and train other team members when necessary.
• Participate rotating on call support operation.
• Used Symantec visualization for deployment of new workstation and updated applications
• Remoted into workstation using Dameware and remote desktop for troubleshooting and repair.

Confidential - Baltimore MD

Project Unix/Linux System Administrator

Responsibilities:

• Performed OS installation, configuration (Centos, RHEL 6, 7, Solaris 10 servers) using interactive and advance installation using Kickstart and Jumpstart
• Hardened, Patched/ upgraded Centos, RHEL and Solaris servers and built yum repositories
• Set-up configured and troubleshoot DHCP, DNS; NFS, CIFS, and Samba servers in a multi-platform LAN. Monitored log management on UNIX / Linux including processes, crash and swap management, and performance tuning
• Create and administered user account, security, password recovery, aging and complexity
• Used bash shell scripts /cron to schedule and automate processes including full and incremental backups using tar, cpio, ufs dump and snapshots
• Enlarged file systems and volume management using LVM and SVM volume manager
• Installed and configured apache and apache tomcat, NAS (Free NAS). Regulate access to system resources by configuring Access Control List (ACL), and Sudo

Confidential - Douala, Cameroon

Network Technician

Responsibilities:

• Originally hired as an IT Support Technician and was responsible for user support and maintenance, OS installation, network configuration and troubleshooting
• Managed and created new users account in both Linux and window servers
• Supplied and manages wireless internet service to over (500) small and medium sized enterprises
• Employed Nagios and catic to monitor and ensure smooth functioning of the network
• Coordinated repairs and minimized disruption of services
• Diagnosed equipment failures on computer, network and instructional media equipment

Confidential, Kumba, Cameroon

Lead IT Support technician

Responsibilities:

• Installed and configured window network Operating system (NOS).
• Managed, troubleshoot and reset corrupted window operating system.
• Configured files print sharing in windows and mapping network drives.
• Identified and upgraded system hardware/software
• Reviewed messages and computer logs to report and identify potential security violations
• Prioritized multiple and concurrent tasks
• Developed and maintained project schedules & identified critical part
• Prepared meeting agendas/minutes,
• Prepared and presented project reports.
• Ensured project success and facilitate project change requests