SUMMARY:

• 7 years of experience in Windows systems engineering, VMware virtualization & IT datacenter managed services like hosted infrastructure & applications.
• Designed, developed & maintained various vCenter & VDI environments like vsphere (ESxi/vcenter) 5,5.5,6.0,6.5 & VMware Horizon View 4.6/5.0/5.1/6. Experience with VDI Monitoring with Stratusphere and vCOPS tools. High - level understanding of user profile management tools likes View persona management, AppSense Desktop now suite.
• SAN experience with NetApp, EMC & other ISCSI/Fiber channel storage appliances like Netgear ReadyDATA, DLink, QNAP, Jetstor, Promise etc. Also configured QLogic fiber channel switch
• Experience with data center wide antivirus solutions like Trend Micro Deep Security, Office Scan & Symantec Endpoint Protection. Designed AV solution for multi-tenanted enterprise environment, which performs agentless hypervisor level scanning across entire data center.
• High-level expertise in architecture & implementation of backup solutions like Veeam, Symantec Backup Exec & Net Backup. Was responsible for architecting enterprise level backups for multi-domain, multi-tenanted environment.
• Troubleshooting knowledge of Active Directory & Exchange 2010,2013 environment.
• Good understanding of networking like TCP IP protocol suite. Have experience configuring CISCO 2900 series switch.
• Experience with basic PowerShell, VMware Power CLI
• Excellent communication skills and interpersonal skills, extremely self-motivated, quick learner, team player.
• Strong analytical, technical and troubleshooting skills

TECHNICAL SKILLS:

Server Hardware: IBM x3550 M1-M4 series, Dell PowerEdge R610/R910, HP DL380, Supermicro servers

Storage: NetApp N6220, FAS 2020/2040/2240, EMC CLARiiON CX500/CX700, ISCSI storage appliances ( DLink, Netgear ReadyData/ReadyNAS, QNAP, Promise), Fiber Channel ( JetStor ), Exagrid Ex40 backup dedupe appliance, Amazon EC2, S3, AWS glacier.

Virtualization Technologies: Hypervisor: VMware ESX/ESXi 5, 5.5, 6.0,6.5, Hyper-VVMware vCenter 5.0/5.5/6.0,6.5 (Linked mode)Update manager, vCenter Operations Manager, vShield Endpoint, NSX

Virtual Desktops (VDI): VMware Horizon View 5.5/6.0, View Persona management, Citrix UPM, AppSense DesktopNow suite. LoginVSI, Liquidware labs Stratusphere, VMware workstation, Converter

Backup Technologies: Veeam Backup & Replication 8.0,9.0 & 9.5, Veeam Cloud Connect, Backup Exec 2012/2014/2016, Windows server backups.

Patch Management: Windows server update services (WSUS), SCCM

Windows OS/ Active Directory: Active Directory sites and services, ADDS, DNS, DHCP, File Server, Print, WSUSWindows Server 2003,2008 R2, 2012 R2, Desktop OS Windows 7,8, 10.Microsoft Exchange server 2010,2013

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential

Responsibilities:

• Joined as systems engineer focused on supporting desktop/VDI, server infrastructure of more than 200 servers & 1000+ desktops.
• Covering helpdesk & provide high level escalation support on the windows/mac related issues.
• Managing VDI infrastructure e.g. creating desktop pools, maintaining master images, patching, troubleshooting VDI performance related issues.
• Performing windows server builds, deploying DNS, DHCP, IIS, Exchange and client specific application servers. Performing windows updates, patches etc.
• Joined engineering team to focus more on the expanding company’s infrastructure, research & deploy new technologies, help in onboarding/migrating new clients infrastructure from on-premises to our data center.

Systems Analyst

Confidential

Responsibilities:

• Worked as Tier 4 Desktop Support for windows, VDI.
• Solved various issues like IE Slowness, Keyboard de-Sync & Citrix UPM.
• Performed troubleshooting of issues related to Active Directory, files and printers & corporate applications.
• Assisted Active Directory Operations team in building up process of implementing new GPOs, GPO back-ups etc.
• Was responsible for consolidation project of all UPM related GPOs across all the JPMC domains. Discussed, analyzed and documented user profile management settings
• Handled day-day VDI change controls, Severity 1,2 issues.

VDI Engineer

Confidential

Responsibilities:

• Project VDI 1.0 Operations
• Worked as L2 Support for VDI 1.0(Phase I) infrastructure by troubleshooting virtual desktop & networking issues.
• Analyzed issues related with RSA security, gatekeeper, JAVA and VMware ESXi environment.
• Performed daily health checks as well as monthly Microsoft Patches on Master images and recomposing of all production desktop pools
• Good working knowledge of BMC Remedy ticketing tool.
• Project VDI 2.0 Engineering Design
• Responsible for design, implementation & support of whole AppSense infrastructure.
• Worked on AppSense Management Server, Personalization Server created various profile management configurations & was involved in design discussions with Vendor.
• Performed load testing, Stress testing using LoginVSI utility for 500 virtual desktop environments.
• Strong knowledge of Stratusphere (Liquid ware Labs), vCenter Operations (vCOPS) and other monitoring and reporting tools like Wire shark etc.
• Performance test with virtual desktop pool based on Login Time, Application Personalization
• Designed RADIUS and Conn Server configuration, troubleshot RSA authentication issues.
• Day to day workflows like Creating desktop pools, provisioning apps, recompose, refreshing the pools, changing data stores.
• Performed database migration between servers.
• Designed and maintained project SharePoint site.

Virtualization Engineer consultant

Confidential

Responsibilities:

• Created Test Lab environment for IT architects using VMware Vsphere 5 & Vmware View 5
• Created VM clusters, added ESX hosts in the clusters, and implemented HA and DRS.
• Created & managed desktop pools, user persona management using View Administrator.
• Performed physical to virtual (P2V) migrations
• Created & Troubleshot Virtual Networks and vSwitches
• Worked on Migration concepts like Vmotion and cold migration
• Worked on User Profile Management on anenterpriselevel project (about 100000 users).
• Provided advice regarding developing a process of application virtualization. Provide Testing & support on virtualization environment like VMware View 5.0,Thin App and Windows.
• Solved issues regarding GPO's, Active Setup, Folder Redirection & VDI
• Worked with risk management and windows engineers in order to design & configure user elevated rights using AppSense application manager tool
• Prepared proof of concept and presented to various departments in order to be considered at the production level.

Systems Engineer

Confidential

Responsibilities:

• Customized Win 2003 servers in terms of Registry, Audit/Account/Security policy, patching to sustain Company Standard Operating Environment
• Responsible for deploying, managing, and maintaining HP Proliant DL-series servers.
• Installed and Configured Exchange Server 2003
• Tested and implemented Group Policies
• Configuration of Printer, Modem, Scanner.
• Resolving Network Problem related to connectivity and assessing resources