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Documentation Specialist Resume

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Milpitas, CA

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SUMMARY:

  • My experience includes working for companies in the communications, semiconductor, networking, medical, airline, and contract manufacturing fields.
  • I have seven years technical writing experience, producing content for technical documents in telecom, contact center, IT and manufacturing environments. I am highly motivated, proficient with office applications, able to multi - task, and able to meet deadlines in a fast-paced environment. Experience with cloud based applications. Comfortable in collaborative Engineering environments.

TECHNICAL SKILLS:

Skill: MS Office MS Word MS PowerPoint Visio Lucid Charts Adobe Photoshop Adobe InDesign JavaScript HTML CSS Experience in Technical Writing in IT and Manufacturing settings Demonstrated ability to produce clear, concise and accurate documentation Demonstrated ability to complete projects on time Successful history of building customer relationships resulting in high customer satisfaction levels Employee Electronics Knowledge Self - motivated, proactive with a passion for writing Manage work flows

PROFESSIONAL EXPERIENCE:

Confidential

Documentation Specialist

Responsibilities:

  • Created presentations in PowerPoint. This was a very short-term assignment that lasted less than a month.

Confidential

Technical Writer

Responsibilities:

  • Working at Confidential in Burlingame as a Technical Writer. Confidential was purchased by Confidential and the two are in the process of merging systems. Engaged in documenting Confidential operations systems apps for use by Confidential Help Desk. Producing documents in Microsoft Word and supporting diagrams in Visio and Posting results to Sharepoint.

Confidential

Engineering Technician

Responsibilities:

  • Interview content experts to provide technical data for documentation.
  • Write work instructions for Receiving, Testing, Packaging, and Shipping processes.
  • Managing workflows
  • Exposure to content management systems (CMS)
  • Editing documents (grammar, spelling, document structure and format)
  • Train operators on the resulting instructions.
  • Providing technical support for PC’s, label printers, barcode scanners, labeling software, network connections, and Microsoft OS and Apps support.
  • Seeking employment during the Great Recession

Confidential

IT Support Technician

Responsibilities:

  • Build, delivery, and installation of new pc’s to business partners per tech refresh schedule.
  • Resolving technical issues with builds. Preserving customer data.
  • Resolving customer issues with new installs.

Confidential, Milpitas, CA

Desktop; Support Technician / Lead Technician

Responsibilities:

  • Reported to Supervisor in Oregon, provided direction to three technicians in Fremont
  • Maintained SLA commitments and customer satisfaction levels with minimum supervision
  • One of two Credence techs selected by IBM to remain and provide Desktop Support for Credence
  • Learned Avaya Definity Software and began supporting office phone system
  • Participated in successful campus move from Fremont to Milpitas
  • Provided migration assistance to improve customer experience during several for Software upgrades and migrations:
  • Netscape to Outlook mail client
  • Windows NT to 2000 upgrade
  • Windows 2000 upgrade to XP
  • Office 2000 upgrade to Office 2003
  • Oracle mail server to Exchange Server migration

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