Senior Enrollment System Support Analyst Resume

SUMMARY:

More than 34 years’ experience in the health insurance industry with experience in claims processing, customer service, provider services, PPO coordination, group enrollment, member service analysis, and systems and reporting
Knowledge of medical terminology including CPT and ICD - 9 codes

WORK EXPERIENCE:

Confidential

Senior Enrollment System Support Analyst

Responsibilities:

Completed complex error report processing and status reporting. Monitored downloads for two system interfaces and other related projects as requested by management.

Confidential

Enrollment Analyst Specialist

Responsibilities:

Audited and analyzed processing issues to the specific to enrollment system. Assisted in the implementation of new products and procedures.

Confidential

Systems and Reporting Analyst

Responsibilities:

Audited and analyzed revenue and enrollment systems processing issues identified by enrollment staff. Troubleshot problems and recommended changes.

Confidential

Enrollment Analyst

Responsibilities:

Confidential

Service Analyst

Responsibilities:

Entry level Analyst included the ability to troubleshoot system issues within the department. Liaison with the EDS department to have the issues tested and corrected.

Confidential

Group Enrollment Specialist

Responsibilities:

Answered phone calls from customers. Processed enrollment forms, allocated cash, and answered written correspondence.

Confidential

Benefits Technician Trainee

Responsibilities:

Confidential

PPO Coordinator

Responsibilities:

Provided assistance to contracting providers participating in the PPO line of business.

Confidential

Provider Service Specialist

Responsibilities: