Field Service Engineer Resume

OBJECTIVE:

Seeks a challenging position as a Service Technician in repair, maintaining and upgrading of computer systems and various types of printers. Multiple s and experience in laptop, desktop systems and printers.

SUMMARY:

Strength in Customer Relations with attention to the details.
Strong background in troubleshooting, diagnostic and warranty repair skills.
Effectively communicate with customers and always able to provide necessary information.

PROFESSIONAL EXPERIENCE:

Field Service Engineer

Confidential

Responsibilities:

Provide on - site warranty and contract services in assigned area for servers, desktops, laptops, local and network printers. Re-image desktops and laptops. Configure local and networked printers. Work with local contacts to make sure equipment is working to there satisfaction. Order, receive and return parts in a timely manner. Operate local warehouse for parts.

Customer Service Rep

Confidential

Responsibilities:

Provide on - site service for desktops, laptops, local and network printers. Also performed upgrades and install of customer equipment as needed. Advise customer of equipment that was either out dated or not worth repairing.
Provide warranty repair on Viewsonic monitors, Confidential, HP and Compaq desktops, laptops and printers.
Completed vendor s to perform warranty service on various computer equipment.
Update and follow up with the user in regards to customer satisfaction.
Maintain on-site spares and warranty parts and ship vendor core returns in a timely fashion.

Field Service Technician

Confidential

Responsibilities:

Repair and maintain computer systems including mini - towers, desktops, laptops and various printers. Install and repair cabling for networks.
Maintain parts inventory and warranty parts returns.
Verify warranty status on computer systems and printers.
Provide repair estimates to the customer for approval.