Sr. Platform/application Support Engineer Resume
Ny, NY
SUMMARY:
- IT Consultant/Professional for more than 15 years with wide exposures in complex, global systems in these industries: financials and risks * online health media and communications services financial and investments services auditing, tax and financial advisory services public relations and communications services treasuries and securities services and medical services
- Specialties: Platform Support, Web Systems Operations, Windows Server 2008/2012, Unix, Powershell, Automation
TECHNICAL SKILLS:
Operating Systems: Win 2008/2012, RHEL/Unix
Administration Tools: JIRA, Various Microsoft SA tools, MS SQL Mgt Studio, vCenter4 Client, Various HP SA tools, Patchlink Console, Paragon/Raritan KVM Console, Enterprise Configuration Manager (ECM - ConfigureSoft); Veritas Netbackup and SANPoint Control
Automation: CA Lisa (Nolio), Powershell Scripts, Rundeck
Scripting Tools: Powershell, Batch Scripting
Software & Application: Citrix Xenapp 6/MetaFrame 4.5, IIS 6/7, VMware Converter, Symantec Anti-Virus Software, Putty for Telnet, Visio Technical 2010, VShell/SecureFX for SSH/sFTP, WinsCP for FTP. Remedy and JIRA/cSupport for ticketing, TeamTrack for workflows
Database: Installation/configuration of Oracle 9i/10G, SQL 200X clients & management tools; standard query scripts for routine application-database connectivity issues
Network Protocols: TCP/IP, Telnet, FTP, ARP, RIP, DHCP, HTTP, NTP, SMTP, SNMP, SMBStorage: SAN EMC Symmetrix/Powerpath/Clariion, Compaq StorageWorks, Onstor Veritas NetBackup, RAID 1 & 5;
Cluster/LB: F5 BigIP, MS Cluster Services, working knowledge of Oracle Real Application Cluster
Security: IPSec/LDAP/SSL
PROFESSIONAL EXPERIENCE:
Confidential, NY NY
Sr. Platform/Application Support Engineer
Responsibilities:
- Designed, Delivered and Implemented Automated Application release deployment at Enterprise level using Computer Associates LISA (Nolio) and Rundeck on Windows server farms distributed globally.
- Systems Engineering of Enterprise Infrastructure Implementation Projects, from Ideation/Pre-Acquisition, Acquisition, Utilization up to Retirement.
- Support at Level 3 of all firm financials, risk and analytics applications
Confidential, NY, NY
Systems Operations Engineer
Responsibilities:
- IIS7.5/W2k8r2 Systems Build outs Team Lead
- IIS6/W2k3 Migration to IIS7.5/W2k8r2
- Powershell v2
- Nagios, Webmetrics, Cacti, Siege Web Stress Test
Confidential, NYC
Web Operations Level 3 Consultant
Responsibilities:
- Migration of a thousand applications from a legacy web farm to a newer webfarm
- Build, configure, integrate servers (HP DL/BL x86 series) running on Windows Server 2003 Enterprise R2 to the new webfarm
- Install, configure, register Siteminder web agents to SM policy servers
- Create, configure F5 virtuals, pools, rules and services
- Interface with the application owners/developers, software development engineers, database administrators, network support personnel, business owners and vendors to coordinate solutions.
Confidential, Montvale, NJ
System/IIS Web Server/ Citrix 4.5/XenApp 6 Web Farm Administrator
Responsibilities:
- Global server builds on physical servers mostly on HP DL380/580/585 G5/6/7 and Windows 2003/2008/R2 Server Enterprise/Standard editions using Microsoft Deployment Tool/Windows Deployment Services, HP Smart Start Disk (SSD), HP Proliant Rapid Deployment Pack (RDP) via Raritan/Paragon KVM Consoles and ILO2;
- Windows Server configuration for SAN (EMC) connection, including the installation of the HBA cards and drivers;
- Windows Server configuration for Veritas Netbackup connection to ensure proper backup of Windows servers;
- Baselining and patching of servers using Patchlink;
- Global virtual server builds using VMware vSphere/vClient v4;
- Migration of physical Windows 2000/2003 servers to vSphere ESX 4.0 hosts;
- Installation, implementation, maintenance of ASP.NET-based systems on IIS 6/7 servers as well as support of HP/Compaq Proliant servers that host these applications.
- Work with Active Directory Services team, Networks team to resolve complex HW and SW/application integration issues.
- Interfaced with the software development engineers, database administrators, network support personnel, business owners and vendors to coordinate solutions.
- Installation, cloning, building & administering Citrix MetaFrame Presentation 4.5/XenApp v6 server farm that supports a group of 1000 global users, mostly based in India;
Confidential, Jersey City, NJ
Veritas Netbackup 6/6.5 Administrator (Secondary)
Responsibilities:
- Responsible for installing and configuring applications with IIS/VB/.Net-based content management platform which includes integration of UNIX based J2EE application servers, Oracle 10G DB and web security.
- Responsible for monitoring, tuning and troubleshooting of Windows applications and services.
- Provided on-call support for the production systems during off hours as needed.
- Assisted a team of DEVelopers in the planning, build and deployment of web-based ASP.NET applications in 3-tier environments.
- Configuring BigIP F5 VIPs setup and configuration for Load Balancing of strings of web and application servers.
- Migration design, planning and implementation of 100+ NBU V6.0 clients on Solaris platform to Windows 2K3 NBU V6.5 environment, policy creation, master and media servers installation and configurations
Confidential, Montvale, NJ
Windows 2003/IIS/PatchLink System Administrator
Responsibilities:
- Primarily accountable for the installation, implementation, maintenance of ASP.NET-based systems on IIS 6.0 servers as well as support of HP/Compaq Proliant servers that host these applications.
- Interfaced with various vendors to coordinate resolution to both HW and SW problems.
- Interfaced with the Development Group, Database Management Group, LAN Operations Group, Data Center Operations Support, and the Business Owners of the applications/systems.
- Global server builds on physical servers mostly on HP DL380/580/585 G3/G4/G5 and Windows 2003 Server Enterprise/Standard editions using HP Smart Start Disk (SSD), HP Proliant Rapid Deployment Pack (RDP), MS Terminal Services (MSTS), and Raritan/Paragon KVM Consoles;
- Global server builds on virtual servers using VMware ESX 3.0.1 hosts & VMware Infrastructure Client 2.0;
- Migration of physical Windows 2000/2003 servers to VMware ESX 3.0.1 hosts;
- Installation, cloning, building & administering Citrix MetaFrame Presentation server farm that supports a group of 1000 global users.
- Installation and configuration of NetBackup including adding route to netbackup interface and initial netbackup tests;
- Monitoring Netbackup Activity for DMZ-based servers, other PROD/DEV servers using Netbackup Administration Console or Hummingbird software.
- Hardening and Scanning of servers;
- Deployment/Uninstalling of Windows patches (SP1) on approximately 900 Confidential servers;
- Installation of IIS and other components, configuration including moving IIS logs, adding registry entry (HKEY LOCAL MACHINE) for web servers having more than one websites, etc.
- Installation and configuration of Symantec Antivirus programs;
- Upgrades/update of various Confidential web-based applications using Confidential RunBook; and
- Troubleshooting Servers/OS/Applications issues.
Confidential, NYC
Solutions Engineering Consultant
Responsibilities:
- Gathered, analyzed user requirements, analyzed the resiliency of the IT infrastructure using various tools and techniques (Tideway, Infovista, OPNET, Server logs).
- Analyzed the performance of the infrastructure including a mix of WinTel and Unix servers supporting the application.
- Fine-tuning, scanning and hardening of the IIS 6.0 servers, both in the DMZ and internal networks.
- Recommended a new model to accommodate future capacity for expansion, including virtualization using VMWare ESX 2.54 on HP DL585s with Windows 2003 EE and IBM P5-520 servers on AIX 5.0.
Confidential
Responsibilities:
- Used Tideway, Infovista and other third party tools to inventory and baseline the 300 servers, mostly on WinTel platform.
- Designed, planned and implemented the server migration/imaging path from JPMC SANs to Confidential using USB drives.
- Migrated/Imaged and scrubbed 370 servers using Acronis True Image 9.0/10.0 Enterprise and transported them to Confidential using USB drives.
- Prepare Documentation like Installation Report, Software Install/Upgrade Report.
- Deployment of the migrated ASP.NET-based applications running on IIS 6.0 to Confidential servers.
- Performed post-installation checks on Windows Server 2003 Windows program group, services, client/server communications, and administrative groups setups;
Confidential, Houston, TX
Windows 2003 System Administrator & Security Specialist
Responsibilities:
- Resolve a mix of 200 users/hosts on Windows 98 and Win2000/XP workstations issues on a LAN with several remote offices;
- Install and support PC-based LAN connectivity to application servers and file servers;
- Installation of MS Exchange 2000 softwares on all nodes, performed post-installation checks and actual deployment of the messaging infrastructure with a team of FTREA support staff.
- Implemented Windows auto-updates for keeping all servers and desktops up to date with the latest patches for a secure network;
- Handling operating systems migrations from Windows 98 to XP, office suites, and software updates and security patches to end users;
- Control Remote User Access Using Appropriate File Entries And Configurations;
- Prepare/Modify Back-Up Policies Based On Need and Day-to-Day System monitoring;
- Prepare Documentation Like Installation Report, Software Install/Upgrade Report.
Environment: Windows NT/2000/2003/XP, MS Exchange 2000, DNS, DHCP, LAN/WAN, NIS/NFS, SAMBA, FTP, Multi-function print-servers.