SUMMARY:

• A professional Information Systems Analyst, Programmer/Analyst and Project Leader with a background designing, programming, implementing and supporting manufacturing, distribution, retail, inventory, warehousing, and financial systems. Also has provided hardware expertise by setting up and configuring servers, desktops, and LANs. Personal strengths include strong work ethic, people skills, focused, flexible, detail oriented, quick learner, and good communicator.

TECHNICAL SKILLS:

Technology: Oracle,Sybase, DB2SQL/T - SQL/PLSqlPC/Server Setup & Configuration Unix,WindowsBusiness objectsSome Oracle & Oracle Discoverer IBM MVS Dos MainframeA+, N+, MCPNetworking Skills/LAN and WAN TSO, ISPF, Roscoe, ViMQ, COBOL, CICSSome VB and Web Development Database DesignDatabase tuningMicrosoft Access, Excel, Word,Visio DEC/Vax MainframeMicro Focus CobolUnix Scripts, XML, Sql Server, HTML MVS JCL, CA7VSAM, IMS, DHCP, IISDFSort, Idcams, Abend-aid EDI (850,810,856,846)

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, Tennessee

Technical Support

Responsibilities:

• Provided broad international assistance to Boeing, Boeing subsidiary and 3rd party employees which included mainframe, unix and windows computer, phone, account access, travel and expense, printer and application troubleshooting and support.

Confidential, Louisville, Kentucky

Programmer-Analyst

• Analyzed EDI specifications for new GE customers, made program changes, tested and then implemented new edi customers into production. Environment was UNIX and CICS with programs written in micro-focus COBOL. SQL engine was Oracle.

Confidential, Nashville, Tennessee

Lead Programmer-Analyst Wholesale Warehousing Systems

Responsibilities:

• Continuous year around implementation of EDI projects to allow new wholesale customers to send edi 850 documents to Confidential that would allow orders to be created in the Omnia system. These orders would then flow through the system and return numerous edi documents to the customer including the 810, 812, 846, 855 and 856 to name a few. Modifications to Cobol programs supporting these documents were required in many instances.
• Project Lead over the analysis, design, development and implementation of a Customer Returns system that included online screens and backend modules written in Cobol that were initiated by online powerbuilder screens which utilized MQ in the Unix environment. System also had numerous batch Cobol programs that were initiated using Unix scripts that were scheduled using the Zena scheduling platform.
• MQ queue setup and configuration in Unix environment
• Responsible for writing SQL that resided in the Cobol programs but also supported SQL written for views and functions using the Oracle database engine
• Responsible for designing and defining tables and indexes in both the test and production environment
• Provided maintenance and support of handhelds utilized for physical inventory counting purposes and also for designing barcode applications for printing using the Bartender and PCmate applications
• Created XML file interfaces when necessary utilizing an xml generating software tool and schema setup
• Provided day to day systems maintenance and support

Confidential, Nashville, Tennessee

Sr. Programmer-Analyst / Client Services Technician

Responsibilities:

• Multi-faceted/hybrid position providing both technical and customer interfacing support responsibilities. Technical support skills included analysis, design, and development of COBOL programs in a DEC/Vax environment, writing SQL queries in a SQL server environment and providing technical expertise to non-technical staff. Customer interfacing support provided front-line technical support to clients utilizing Symphony’s telecom management/rating systems.

Confidential, Nashville, Tennessee

Gold Tech Support Analyst

Responsibilities:

• Provided P/C and Server support to Confidential customers who purchased Confidential ’s top of the line technical support services. Consistently ranked in the top 10 out of 280 analysts for proper issue diagnosis and resolution. Left because of Confidential ’s plan to outsource our department.

Confidential, Nashville, Tennessee

Systems Analyst

Responsibilities:

• Server and client O/S (windows) and retail software configuration and desktop lockdown
• Designing, writing and implemented an automated system to apply retail system patches and upgrades chain wide to servers and clients
• LAN setup in each store and connection to WAN
• Credit Card processing which included WAN communication to Credit Card Company and dial-backup capability in each store in the event WAN is down
• Phone support to stores on system issues

Confidential, Smyrna, Tennessee

Project Leader over Financial Systems

Responsibilities:

• Project Lead over the new development and system enhancements required to bring up the manufacturing systems to support the Decherd power train assembly plant
• Project Leader over Financial Systems
• CICS (electronic communication) and batch applications, Micro Focus Cobol
• IBM mainframe systems-COBOL, CICS, MVS, DB2, IMS, VSAM, Checkpoint/restart
• Engine/Transaxle scheduling, parts gross, parts ordering, container tracking, receiving, vehicle usage, blank production, stamping production, bill of material, scrap resale, and bulk usage applications
• Served as I.S. representative for Quality Month and United Way
• Served as coordinator for Technical Vehicle Evaluation Program
• Provided systems maintenance and support