SUMMARY:

• IT Software and Engineering Business Analyst
• Document Software Development Lifecycle (SDLC), RUP, Agile, Scrum deliveraables
• Author documents for Standard Operating Procedures (SOP)
• Draft Network DataCenter equipment, wiring, and device, diagrams using VISIO
• Draft Business Data Flow Processes, Draft electronic schematics using VISIO
• Diagram OSI levels 1, 2, 3 networks using VISIO
• Document, author documents containing photos, charts, and text
• Business Analyst that authors documents for Standard Operating Procedures (SOP)
• Write Government Request For Proposals (RFP), Bids, SOW’ Confidential, Proposals, Vendor SLA Contracts
• Document Process and Procedures
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Document White Papers, Proof of Concept, Sales Collaterals
• Create, design, author Business Cases and Use Cases
• Document Business Requirements
• Document User Guides, User Manuals
• Document Applications and Test Plans
• Document Courses

TECHNICAL SKILLS:

Desktop Applications: Microsoft MSOffice 2013, Windows 2013, Windows XP, MS Word, MS Project, PowerPoint, Adobe Photoshop, Clear Quest, Clear Case, RequisitePro, Excel, SourceSafe, SharePoint, PlanView, Lotus Notes, MS Exchange/Outlook, Web browsers, Internet/Web base applications, Windows, MacSchedule, MacProject, Frame Maker, PageMaker, QuarkXPress, SnagIt, Visio, Filemaker, BrioQuery, Adobe.

Methods: RUP methodology; Inception, Elaboration, Construction and Transition, Structured Analysis methodology, PMI Project methodology; Initiation, Planning, Execution, Control, Closing. SDLC Water - fall-Reiterative phases Business and Functional Requirements, System-Detailed Design, Development, Test, Deployment-Implementation, and Maintenance. IT Service Management (ITSM), organizations Sarbanes Oxley procedures, ITIL Foundation Strategy, Design, Transition, Operations, Continual Service Improvement (CSI); Corporate Governance, Business Governance-IT Governance.

Technology Environments:Data centers, Citrix Delivery, Citrix Cloud and Citrix Online Services, Web-based applications-Java scripts, SAAS applications, WebLogic Portal, LINEX, .NET, PL/SQL, MySQL, C and C++, CGI-Java-HTML, XML, J2EE, Internet-Web development, Internet designed applications, Client-server, Three-tier-architecture, Legacy IBM, Legacy Honeywell Bull, Legacy MVS, Legacy VM, Pyramid, Solaris-Sun Unix servers, Sun Sparc internet servers-workstations, SQL/.NET File Servers, Oracle database model, Apple Macintosh/Quadro, Xerox ViewPoint-6085 Workstations.

PROFESSIONAL EXPERIENCE:

Confidential, Denver CO

Network Process Operations Technical Writer

Responsibilities:

• Project teams local and nationwide, of seven to 15 members. Manage deliverables across multiple departments.
• Audiences for documentation are internal and external business unit’ Confidential analysts, and Directors to Executive Vice Presidents.
• Serve as a liaison to the business community and perform and document gap-analysis-end-state for business processes across the CBO as well as for closely associated business units to the CBO.
• Deliver business and technical expert writing to the business unit( Confidential ) in identifying process improvements to the organizations systems and tools capabilities such as Ariba, JIRA, OnBase, and more.
• Deliver business process change message to business units on the merging and normalizing direction of the businesses processes.
• Duties include identifying enhancements to the productivity and income generation procedures of the company.
• Interview in groups and one-on-one, managers, engineers, network operations analyst, implementation analysts, network operations analysts, procurement, and business planning to write Procedure Deployment & Implementation, Operating Level Agreements (OLA) and Operations Playbook.
• Propose changes for operations and executive managers
• Assess the operations of an organization, make suggestions that addressed problems and create procedures for enhanced decision making.
• Work effectively under tight deadlines in order to successfully achieve deadlines assigned by executive managers.

Confidential, Denver CO

Data Center BA-Engineering Sr. Writer

Responsibilities:

• Project teams nationwide, of seven to 15 members. Manage deliverables across five time zones.
• Audiences for documentation are internal and external Data Center engineers and facility providers EdgeConneX, Lincoln, Data Center Authority, and others. Author operations manuals detailing internal and external stakeholders, communication matrices, break & fix agents, infrastructure incident through escalation processes, for critical facility data center environments.
• Diagram OSI level one and two, data center HVAC space, power, and A/C.
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Partner with internal customers across various Business Units (BU’ Confidential ) to capture and document their needs and deliver high-quality documentation.
• Interview engineering experts, such as infrastructure mechanics, electricians, and networking engineers, to elicit essential technical content.
• Successfully produced and delivered engineering-oriented documentation.

Confidential, Denver CO

IT Business Analyst

Responsibilities:

• Project teams nationwide, of seven to 33 members. Manage deliverables across five time zones.
• Schedule, track, report, and audit R&D Tax Credit Report deliverables to Confidential team. Manage work requests amongst multiple client engagement teams.
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Capture, translate, and, author software development project activities around: custom development, systems integration; and COTS product installations from vendor-third parties-open source. R&D Tax Credit Reports included systems integration activities for all IT enterprise areas.
• Team-up with Confidential Software Specialists to correctly capture the technical development activities of the SME clients, in the Tax Credit Reports, in order to Qualify the many software development R&D projects.
• Capture, research, and author clients’ required project goals, technical uncertainties (TU), the process of experimentation (POE), TU alternatives, and, the selection process of the alternatives, in order to accurately fulfill IRS Tax Code requirements. In partnership with team members, ensure correct qualifications of product installation custom development and systems integration particularly for Enterprise Resource Planning (ERP) installations.
• Ensure the capture and researched narrative in Reports’ provide technical risk; complexity, scalability, new functions versus arbitrary performance, latency, sequencing, synchronization, data models, data structures, data staleness, distributed and parallel processing, real time environments, complicated caching, complex search techniques, multiple distributed locations, incompatible application program interfaces (APIs), and other similar technical factors.
• Research and author, in the Reports, the technical challenge difficulties and any differentiators of the problem from the typical version of the projects to ensure the Reports viability with IRS agent audits.
• Used MS Word 2012, Windows 2013, Visio, Excel, Adobe Photoshop, PDF, MS Outlook Exchange, and other internal Confidential platforms.

Confidential, Denver CO

Sr. Technical Writer-Business Analyst

Responsibilities:

• Project teams of seven to 25 team members.
• Identify and standardize work processes across IT and business enterprises.
• Plan, prepare, organize and author Project Charters, SOW, Schedule, WBS, Risks/Issues, Estimates/Actuals, Resource RACI/Plan, Stakeholder Management Plan.
• Organize and author documents around new applications, User Guides, Technical Help Desk Guide for global work force.
• Document and ensure the identification, capture, and sign-off of business Process Flow operational diagrams across the enterprise.

Confidential, Denver CO

Sr. Technical Writer-SCRUM Master

Responsibilities:

• Scope and budget of projects between $0.5 million and $3 million.
• Project teams of seven to 25 team members.
• Standardize work processes across several enterprises.
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Pursue and organize assessment efforts for gap analysis of As-Is work processes and improvements of Future State work processes.
• Author and write Process Flow diagrams.
• Identify, control and manage in-flight project tasks across two project sites. Form and organize SharePoint site of document deliverables in support of Business Analysts, management, and SME’ Confidential .
• Make recommendation of work streams for project portfolios. Manage and successfully meet deliverable deadlines.

Confidential, Denver CO

Infrastructure Analyst-Technical Writer

Responsibilities:

• Scope and budget of projects between $0.5 million and $3 million.
• Project teams of seven to 25 team members.
• Standardize hospital facilities communications equipment- OSI Model levels 1, 2, 3.
• Pursue and organize assessment efforts for gap analysis of As-Is builds and design of Future State.
• Author and write Project Charter, SOW, Schedule, WBS, Risks/Issues, Estimates/Actuals, Sales Quote requests, Bill of Materials, Resource RACI/Plan, Stakeholder Management Plan.
• Identify, control and manage in-flight project tasks across multiple project sites. Form cohesive-cooperative team of network engineers and senior architects.
• Implement new devices throughout facilities closets across geographic areas across the country.
• Remediate IDFs closet cabling mismanagement. Resolve frequent network outages.

Confidential

Business Analysts-Technical Writer

Responsibilities:

• Scope and budget of projects between $0.5 million and $10 million.
• Project teams of four to 25 team members.
• Manage document library. Save time and dollars; consistently-quickly locate documents for executives and management.
• Save time and dollars; consistently-quickly author and deliver business and engineering deliverables.
• Organize, manage, and status report, drafting department Work-In-Process (WIP) engineering drawing deliverables. Draft engineering deliverables in AutoCAD. Create and revise documents using MS Word, Excel, Visio, and similar platforms-tools.
• Organize, manage and status report, WIP logs of work packets for Company’ Confidential drafting department.
• Team with company experts; plant engineers, chemical engineers, mechanical engineers, data center architects and developers, GIS geodatabase engineers, geotechnicians, and more, to develop knowledge and understanding of applicable environmental/safety regulations and company processes & procedures.
• Proactively manage documents; check-in and check-out to internal and external contractors for revisions. Set-up file locations of current documents, and maintain version controls.
• Recommend ITIL continuous improvements to process & procedures for document management systems.
• Nationwide, organize, manage, and status report drawing revisions from engineers and operations personnel.
• Ensure area of responsibility is compliant with safety, environmental and other company guidelines, policies, etc.

Confidential, Denver CO

Sr. Technical Writer- Business Analyst

Responsibilities:

• For ULA, identify, develop, sign-off and support software and infrastructure data center end-to-end Service Request process. The Service Request system supports SATCOM launch initiatives; research, development, and management of new software and infrastructure to achieve increased launches. SATCOM consists of command and control, communications, computers, intelligence, surveillance, and reconnaissance (C4lSR), battle management and combat support information functions.
• Project team of four to 15 team members.
• ULA Service Request system consists of SharePoint HTML and Excel spreadsheets
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• IBM bundled Service Request system consists of Tivoli Service Request Management, a module of IBM’ Confidential Integrated Service Management Library (ISM Library).
• Plan, prioritize, schedule, and facilitate team meetings, report progress to management and achieve deadlines for project deliverables.
• Achieve development and deployment of service request process that gives visibility, control and automation for faster service, better risk management, compliance, better return on investments, and accelerate business growth of SATCOM launches.
• Identify, develop and capture work flow processes and hand-off of new software and infrastructure service requests between ULA and IBM Service Request Management system.
• Research and capture customization requirements for IBM Service Request Management system.
• Manage and coordinate requirements, negotiations, and solutions between ULA and IBM stakeholders, team members, SME’ Confidential, and system interfaces.
• For Crane, scope and estimate funding for projects between $100K and $0.5 million.
• Project teams of four to 15 team members.
• Organize, write, author, and deliver on-time, Proposals, in response to Business Development’ Confidential RFPs pipeline.
• Using WBS, create project plans, resource needs, scope, and deliverables.
• Communicate orally and in writing across functional units- business units (BU) and cross functional teams, up and down the chain of command and externally with vendor-supplier partners.
• Manage, resolve risks and issues escalation-resolution process with internal stakeholders, management, and vendor partner( Confidential ). Use negotiation skills to manage and resolve conflict ensuring continued progress of projects.
• Determine, write and/or clarify Project Plans, SOW, Business Rules, and Guidelines for programs and sub-projects.

Confidential, Denver CO

Engineering Business Analyst Lead

Responsibilities:

• Identify and write hardware and software orders; EMC vblock, Oracle RAC’ Confidential, HP blade servers, SAN storage, VPN appliances, VMware, Redhat, for cloud data centers and in support of Hadoop big data.
• Diagram data center environments using Visio. Write documentation using MSOffice Suite of tools.
• Write Scope of Work (SOW) for portfolio’ Confidential forecasting, financial oversight, scope, schedule, cost, and release into production.
• For primary project funding, > $500K, collaborate with Operations Data Center management and vendors to write SOW. Obtain SOW approval.
• Coordinate business and technical evaluation and due diligence teams for design of SOW’ Confidential for data center hardware and software.
• Strategize and partner with Operations Data Center management and vendors to fund, source and identify SME resources from Global Business Group.
• Build and write business cases and business requirements.
• Assist with capital and labor expense Capitalization Survey.
• Validate IT project alignment and technology strategy.
• Feed project request volume to Demand Management for project alignment with technology strategy.
• Document and manage doc library of deliverables for portfolio infrastructure projects.
• Support cross-functional communications globally for all business line portfolios.
• Collaborate with SME’ Confidential, business and IT leadership to engineer a technology vision to achieve business goals.
• Document estimates, scope, and designs of Network and Communications company expansions in Europe, South America, Mid-East, Africa, Japan.

Confidential, Denver CO

Sr. Engineering Technical Writer

Responsibilities:

• Collaborate with stakeholders to elicit requirements. Plan, manage, and communicate requirements.
• Analyze new opportunities for the organization in managing Library content.
• Use gap analysis and research to capture work-flow process improvements. Develop new process for capture of network documentation.
• Creater network diagrams for OSI Model layers one, two and three: physical, data link, and network.
• Capture and document for internal/external audience, enterprise networking doc' Confidential illustrating load balancing devices, high availability, VoIP, telepresence, IPv4/IPv6 dual stack addressing system, and generally, data center consolidation and virtualization.
• Capture and document VoIP packet mode communication via routers-packet switches and other store-and-forward buffering in the transmission.
• Create process documentation for internal users.
• Create and document schedules using MSProject and MSWord. Create list activity-tasks, resource load, budget, and cost estimate engineering projects.

Confidential, Denver CO

Sr. Technical Writer

Responsibilities:

• Author and write User Guides for various systems for audience of GIS engineers, admin staff, customer support, and management.
• Create and document schedules using MSProject and MSWord. Create list activity-tasks, resource load, budget, and cost estimate engineering projects.
• Organize, write, and deliver documentation on time and under budget.

Confidential, Denver CO

Writer-Business Analyst

Responsibilities:

• Collaborate with stakeholders to elicit requirements.
• Create and document schedules using MSProject and MSWord. Create list activity-tasks, resource load, budget, and cost estimate engineering projects.
• Plan, manage, and communicate requirements.
• Organize, write, and deliver Proposals on time and under budget to government purchasing agent.

Confidential, Denver CO

Data Center Business Analyst

Responsibilities:

• Write documents that fulfill the deliverables of the SDLC. Write Business Process & Procedures, Statement Of Work, Scope Of Work, Proposals, Requests for Proposals, PowerPoint Presentations, Viso Diagrams and edit photos and images in Adobe Photoshop.
• Team-up with cross functional company Subject Matter Experts (SMEs) to ensure content of documents is accurate.
• Ensure the automated performance monitoring software and licenses are current. Update financials as to current annual fees on monitoring software on all servers within data centers.
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Document monitoring of cloud data centers and report weekly status of:
• Power consumption
• Network traffic
• Storage capacity
• Server utilization
• Application utilization
• Web security
• Develop and maintain documentation archives and version tracking using enterprise wide documentation methodology.
• Manage content development process from beginning to end including testing of final deliverables.
• Work with systems analysts and programmers to create and edit application and systems documentation, user guides, material, and process & procedures.

Sr. Business Analyst

Responsibilities:

• Document IT project controls for deployment and closeout of systems data conversion.
• Collaborate with stakeholders to elicit requirements.
• Plan, manage, and communicate requirements.
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Customize and deploy permit reporting COTS application system and build portal to Federal regulatory agency.
• Extensive client interaction and liaison between multiple business units and IT development staff. Identify and capture current business workflow processes for re-engineering.
• Prepare and write use cases for new COTS data management system for permits, Confidential and other outputs:
• Permitting Applications- Notice of Intent to Transfer; Amendment; Change of Contact; and Termination
• Reporting Forms- Annual Reports; Discharge Monitoring Reports for Mobile Sites; and Self-Reporting Forms for all Categories of Discharges
• Renewal packets for Stormwater Light Industry Confidential
• Construction Dewatering Confidential
• Individual Permits, Confidential
• Support data and system architects in data mapping multiple stand alone databases to centralized database system.
• Plan, organize and identify project tasks and resources. Create quarterly progress reports and statuses for presentation to upper management.

Confidential, Denver CO

Project Coordinator

Responsibilities:

• Write documents that fulfill the deliverables of the SDLC, including User Guides, Business Process & Procedures, Statement Of Work, Scope Of Work, Requests for Proposals, PowerPoint Presentations, Viso Diagrams and edit photos and images in Adobe Photoshop.
• Update website content; text, photo’ Confidential, layout.
• Work with systems analysts and programmers to create and edit application and systems documentation, user guides, material, and process & procedures.
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Liaison between Finance & Accounting and Corporate IT development staff. Write Business Requirements and Test Plans for enhancement of web based finance systems. Integrate acquisitions and merger of new circuits into asset inventory systems. Correct billing, purchase order numbers, and general ledger information in asset systems.
• Create reports for Procurement. Create reports for annual budgeting.
• Document and diagram a web portal for clients that monitors cloud data centers that report the status of:
• Power consumption
• Network traffic
• Storage capacity
• Server utilization
• Application utilization
• Web security
• Plan, organize and manage IT department’ Confidential project documentation across all company core business departments. Work closely with Presidents, Directors, CIO, Project Director( Confidential )-management, SMEs, architects, development, test, deployment,, and maintenance staff. Documented system enhancements and enterprise integrations in a production environment.
• Initiate, plan, organize and prioritize hundreds of project deliverables across the enterprise. Strive to document IT project efforts against company Strategic Business Objectives through working relationships with executive management.
• Manage marketing sales campaign schedules and tasks.
• Support company market position with development and creation of marketing materials working with ad campaign vendors, printers, advertisers and all promotional venues.
• Document web based business applications and systems for Marketing-Sales user community.

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Organized and developed marketing documentation. Tracked project status, requirements progress and problem resolutions. Updated design requirements and issues. Interfaced with software screen/interface developers, technical project leads, marketing, finance management and end users in establishing business rules and workflow processes.
• For Chevron Refinery, organize, plan and write formatted Architect-Engineer documents per SF330 style, containing photos, charts, and text.