TECHNICAL SKILLS:

Operating System: s - AS/400, Windows 2000/XP/Win7, Novell, VAX, VMS,MS Exchange Server NT/2000, MS Windows 2000/2003 Server, Active Directory 2000/2003, Confidential Total Storage 5360

Data Applications: - Client Access, Digital Computers, Applied Expert Systems,Systems Analysis and Design, Database Management Systems, On-Line Management,Technical Communications

General Applications: - Lotus Notes 8.0.2, MS Office 2010, MS Outlook 2010, Remedy v5,GSM, Veritas Netbackup 4.5/5.1/6.5, Symantec Backup Exec 10

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, San Diego

Responsibilities:

• Plan, direct, control, report and deliver projects on schedule, budget and with high quality.
• Allocate and direct staff and other resources to accomplish project tasks and maintain control over project to ensure successful delivery.
• Appropriate and coordinate communications with client and management.
• Demonstrate high customer satisfaction and engagement on all projects.
• Help achieve organizational/unit financial goals by meeting/exceeding the revenue and OI targets.
• Good oral and written communication skills, time management and organizational skills.
• Provide on-site field support to customers including installation, service, repairing, upgrading and maintenance of complex systems and equipment. Responsible for managing site Service Requests and GSM tickets to ensure Service Level Agreements are met in a timely manner.
• Primary site lead at Pratt Whitney in San Diego. Managed Desktop Refresh Project for entire site. Provided consistently high levels of service and communication to customers.
• Managed Workstation Refresh Project for site and acted as a liaison with customers on administrative and technical matters for assigned project.
• Participated in UTC Fire & Security Migration Project including sites in CA, MN, NC, Mexico and OR.
• Support the network environment which includes updating and patching servers,switches, routers and closet connections.
• Responsible for Security in Active Directory to create, delete, modify user accounts, create Exchange email accounts, create directories, DFS links, and add users and permissions to directories.
• Experience in server and network architectures including Windows 2000, Windows XP, Windows 2000 and 2003 server, LAN and WAN networking.

System Administrator

Confidential

Responsibilities:

• Provided enterprise level backup and restore operations for the Navy & Marine Corps Intranetwork. Provided data integrity and disaster recovery.
• Backed up Windows and Unix servers, file clusters, Exchange systems and Oracle Databases.
• Restored Exchange mailboxes, Master Server Catalogs, customer mailboxes, public folders and files.
• Investigated any server related errors, verified configuration of servers including storage units, schedules and exclude lists.
• Performed daily Powderhorn vaulting, monitored tape drives, STK devices, verified correct media servers for backup policies, multi-hosted drives, and tape inventory.

MIS Helpdesk Coordinator

Confidential, San Diego

Responsibilities:

• Primary support for Help Desk and assistant to the Network Administrator.
• PC Hardware and Software troubleshooting, installation, maintenance, security, including DNS, DHCP, hubs, switches and cabling.
• Created new user accounts, including aliases, home directories, and email accounts in Active Directory.
• Performed Veritas NetBackup procedures, and restored files and folders.
• Created and maintained a Standard Operating Procedure manual, PC Inventory Log, Software and Hardware Inventory Log, Software Licenses Required Log.

Network Engineer/Technical Support Center

Confidential, San Diego

Responsibilities:

• Assistant Call Manager, handled all aspects in the operation of Tech Support Center.
• Troubleshoot UNIX, Windows 9.x, NT4, 2000, and various IT platforms for 6000+ users. Including issues related to all hardware, software and peripheral devices.
• Assisted in maintaining network services, such as Dynamic Host Configuration Protocol (DHCP), Domain Name Server (DNS), WINS, assignment of IP addresses, network printing, remote access, file and print sharing, and directory services.
• Implemented and monitored compliance with systems security procedures.
• MS Exchange 5.5 Server Administrator, created and managed e-mail accounts, mailboxes, and distribution lists.

Consultant

Confidential, Rochester, MN

Responsibilities:

• AS/400 Technical support center.
• Client Access, PC, AS/400 technical support, answered live calls.
• In-depth problem solving and analytical skills were required to analyze complex programs, systems, and/or networks on all disk operating system versions.
• Installation, Configuration and Connectivity to AS/400, connections including TDLC(Twinax), 802.2, Anynet, Anynet over TCP/IP, TCP/IP, Asynch, Token-Ring, Ethernet, 5394, 5494 controllers, NS Router and Remote support.
• Workstation function/features, emulation, macros, shared folders, file transfers, virtual printers.

Internship

Confidential, Rochester, MN

Responsibilities:

• Assisted the network administrator in coordinating the data center workflow, project management and the conversion of entire company from a token-ring to Fast Ethernet network.
• Converted older PC’s and laptops to NT standard, added TCP/IP protocols, configured NS Routers, converted mau boxes to switch boxes, and retrofitting.
• Created roaming profiles, added users to domain and MS Exchange Server.
• Installed and configured Ethernet printers using 10 BaseT connectors.
• Scheduled regular daily backups using Backup Exec, and maintained appropriate control processes on NT Server.