SKILLS/QUALIFICATIONS

• Web Development: Adobe CS 5 DW, Sharepoint, Javascript, CSS, HTML5, XML, HTML, Flash, CMS, ASP, PHP, Flash, My SQL, SQL, API's
• SharePoint Administration:SharePoint security and privileges, customizes lists and libraries, web parts, file storage through columns and views, Feature Deployment, SharePoint Designer, InfoPath, and Strong Communication Skills.
• SharePoint Analyst: Change management Information Architecture.
• SharePoint Designer/Developer: User Experience UX , CSS, SharePoint Ribbon, Master Pages, and SharePoint Layout Pages. Monitoring and maintaining the farms performance and availability, PowerShell use, Configuring email, Work Flows, SharePoint Object Model OM , Web Services, and JavaScript.
• Graphic Design Adobe CS 5 Photoshop, Illustrator, PageMaker, Acrobat
• Telephone Communications Technology IWATSU, Nortel, some CISCO, Siemens, Shoretel
• Microsoft Windows 9x/NT/2000/XP, Windows 7 Server 2000-2008
• Network Administrator, LAN Administrator, Exchange 2000 and 2003 Administrator
• Active Directory
• Microsoft Office, Microsoft Project, Corel Word Perfect Suite, OpenOffice
• Knowledge of: Database Administration, Unix, SQL, C , Veritas, Pix, Check Point
• iPlanet, Weblogic, Dell Open Manage, Remedy, GoldMine, QuoteWerks, Crystal Reports
• Routers: CISCO, 2Wire, Zyxel
• Cable Modem Technology
• Technical Writing
• Technical Training

EXPERIENCE

Confidential

Network/Telecommunication Specialist

Develops and maintains Intranet and Internet using Adobe Creative Suite 4/5.5, SharePoint 2010, html/html5/xml/JavaScript/CSS. SharePoint Analyst/Administrator/Developer from idea to implementation.Graphically transformed SharePoint to resemble regular intranet, user friendly/usability/UX. Creates SharePoint solutions for various projects.Upgraded from 2010 foundation to server.Technical Trainer for Orientation, SharePoint, and other software. Web based training and in-class training. Supports corporate network in a hospital setting through level 1 and level 2 help desk and often first level of contact.Works on PC's/Macs/Servers.Customer service.Project management from inception to launch as a team and individually. Programs, maintains, supports and troubleshoots Siemens ROLM Telephone System and new ShoreTel VOIP system. Single point of contact for all mobile devices activation/support/maintenance including tablets and smart phones.Customer training on various IT topics.

Confidential

Technical Services Representative

Supported corporate technical communications through telephone technologies and was the first echelon of client contact. Installed, programmed, and troubleshot IWATSU Adix, ECS, and Nortel BCM50 phone switches, along with corresponding Omega, ESNA, and Call Pilot voice mail. Assisted decision makers and end user in learning their phone systems through online and onsite training measures, and also taught administrative functions. Project management design system from onset and developed systems through installation. Offered direct support and technical documents based on client needs. Responded to assigned service issues and change requests. Onsite and telephone customer service required.

Confidential

Technical Support Technician I

Supports Sprint nationwide DSL accounts within a 24/7 work environment. Assists end users with basic PC issues, configures Zyxel and 2wire modems/routers, and promotes excellent customer service. Troubleshoot DSL DSLAM and Redback technologies for customer connectivity issues. Desktop publishing designed internal marketing documents.

Confidential

Network Administrator/CRM Administrator

Built and maintained SQL Server, worked with basic queries and Crystal Reports. Worked with various contracts including Volvo CE d.b.a. SABA Holdings and L.B. Smith Construction Equipment , supported up to 500 networked users, and managed network security for SABA users which included firewalls, routers, and patch management. Installed Windows 2000 and 2003 operating systems and servers, utilized CISCO, HP, and Netgear hardware, and Researched a variety of network security options providing real-time intrusion and detection ability such as Symantec, RealSecure, and Computer Associates. Also, I have worked with enterprise security agents that assess security on operation systems and firewalls, as well as, enabled immediate security actions when an intrusion was detected. I have performed database administrative duties, along with project management. I have performed duties as a project coordinator, team leader, technical trainer, network and exchange administrator, as well as, a CRM Customer Relationship Management administrator. Created and managed reports, supported initial development of disaster recovery plan, supported and managed different aspects of client services, actively conducted hardware and software installation, maintenance, and support, including routers and servers. I Traveled to Florida to setup corporate office network routers, printers, switches, and desktops , trained clients on-site for various projects, and utilized the help desk for task management.

Confidential

LAN Administrator, Contractor

Worked on and supported state contract JNET that networked state, city, and municipalities for criminal information and background checks. Composed software and procedural documentation, built NT and 2000 servers Compaq and Dell , completed daily Applications and Network maintenance, installed and operated a variety of software, administered Application and Software support, administered Application and Software Deployments, supported Client and In-house end users, used Remote Access and Symantec pcAnywhere, used Remedy for tracking, problem resolution, and department efficiency QA , instituted proactive system management program using Dell Open Manage, implemented Network Maintenance schedule, and organized and completed projects in a timely manner.

Confidential

Level 3 Commercial Support Lead Technician

Supported and maintained intranet with Dreamweaver, basic html, and light scripting. Supervised floor as needed, conducted interviews, created technical documents, performed QA for call center including monitoring employee calls and training, handled management responsibilities concerning customer service resolutions and floor coverage. Configured Cisco DOCSIS 1.1 compliant Broadband access routers to access UBR 7200 series CMTS over RIP2. Implemented and supported tailored customer solutions including VPN, DHCP, and NAT Overload over broadband cable connection. Proactive network monitoring of all backbone Cisco UBR 7200 series routers spanning the Houston Network Extended troubleshooting of router problems including IOS version conflict, debugging IOS activity, flash memory, routing loops and convergence, load balancing, bandwidth, ACL, DHCP, NAT, IP Sub-netting etc.