Systems Analyst Resume Profile Cleveland, Oh - Hire IT People

Summary

Dedicated IT support professional with proven ability to quickly resolve customer complaints using strong communication skills and extensive software knowledge. Known for tenacity and team player. Recognized for expertise in these areas:
Client Support via phone and on-site
Legacy Software Troubleshooting and Maintenance.
Liaison between client and engineering personnel

Technical Skills

Operating Systems: UNISYS Clearpath MCP
Communications: UNISYS Clearpath NX TCP/IP configuration, FTP, TELNET
Tools: UNISYS Clearpath NX Services
Software: Cobol, Algol, NX system utilities WFL, DUMPALL, etc , Virtual Machine for Clearpath, HTML

Career History

Systems Analyst

Confidential

Provided first and second level computer software support to field service technicians and clients of Clearpath MCP computer mainframes and enterprise class computer servers.
Increased client satisfaction to 4.6 out of possible 5 by resolving technical issues expediently.
Streamlined problem resolution process through clear problem documentation and escalation.
Consistently received documentation score of 10 out of 10 on handled problems
Delivered remote and on-site operating system upgrades.
Expertise is Clearpath NX system software including Microsoft integration products NX/SERVICES , WFL work flow language , Cobol, Algol, Prints, Security
Working knowledge of Clearpath NX networking software TCPIP
Some knowledge of database software DMSII

Systems Analyst

Confidential

Worked directly with customers installing and upgrading Clearpath NX system software, application programming, and project management.
Installed software on new computer systems and provided training for customers on how to easily use their new systems
Converted application software from previous system to new Clearpath NX system from project definition, detailed design, programming, testing, and implementation
Upgraded system software as new releases were available and made customers aware of new features available
Coded, tested, installed, trained customers, and maintained custom applications when required

Systems Analyst

Confidential

Developed and supported transaction processing system software for Burroughs large systems

Systems Analyst

Confidential

Developed and supported accounting application software for Burroughs office systems