Profile

An accomplished, result-driven professional, with expertise in the design, development and implementation of high performance, cost effective information technology systems. Over 11 years of experience delivering infrastructure, core and application systems focused on business requirements utilizing the latest in industry standards. Well-developed knowledge in the areas of VMWare Infrastructure, Microsoft Windows Server environments, security application deployments and other various core systems with a proven record of troubleshooting system wide and security issues.

Professional Experience

Confidential

System Engineer 2

• Delivery of over 15 successful projects through in-depth knowledge of the design, implementation, and management of high quality infrastructure networks. Utilizing information technology and industry standards to ensure exceptional, business focused systems while balancing security with functionality.
• Successful project completion includes procurement, design, engineering of multiple environments,configuration, production control review with the use of a ticketing system, business communication, training, post deployment documentation, and continual support.
• Provide unique insight in the documentation, communication and engineering of system wide day to day support for a tier 4 data center. Support includes VMWare VSphere with a HP Blade System backbone, Microsoft Active Directory, MS Exchange, software and patch deployments via SCCM, Trizetto applications, Facets, Care Advance, IBM Web Sphere, IIS, Apache, Macess, Symantec Endpoint, Courion and other infrastructure systems.
• Go to person as the trusted liaison across multiple departments to trouble shoot and resolve domain, network, core, infrastructure and in house application issues. Consistently demonstrates strong ability to convey technical information clearly, in either occupational or layman terms.
• Instrumental in the procurement, architecture, configuration and engineering of several high level company projects. Focus included various security projects, document retention, disaster recovery, VMWare upgrade over 500 VM server environment , SAN upgrade, mobile device security, HP and IBM blade centers currently 19 blades , physical SQL server upgrade, Oracle 11g, and environment integrity for a 4 environment domain.
• Document information technology system best practices, customizations and settings through a department administered wiki website to ensure network wide high availability with 24/7 on-call support.

Confidential

Senior Service Desk Analyst

• Utilized virtual environments with use of VMWare during the development, testing, documentation, and risk management of several projects to include: VPN role out, local administrator password reset, company and 3rd party software.
• Supervised the training, development and work of 5 Service Desk Analysts in a 1500 user environment.
• Configured and deployed Microsoft Server 2003 Active Directory roll-out. Utilized best practices to configure group policy, end user roles, organizational unit setup, DNS, and DHCP.
• Installed, configured and maintained Citrix Xen client/server environment.
• Strong understanding of internal network architecture to evaluate ad havoc situations to include testing, pre-production and production environments.
• Project Lead of the successful upgrade and deployment of 1000 desktops and laptops to a Windows XP environment.

Confidential

Information Assurance Analyst

• Setup, secured and maintained over 10 Command and Control Tactical Data Networks with 10,000 users in a combat environment, from the ground up. A Tactical Data Network setup includes: Multiplexer configuration and testing, external/internal Cisco routers and switch VLANs with best practice hardening and fully tested and production Access Control List. A DMZ with full IDS setup, monitored locally and externally by central command.
• Cisco PIX or Cyberguard firewall setup including, proxying, NAT, DNS, IPsec, SSL, VPN, and security logging. Controlled unauthorized internet access by utilizing Websense.
• Internal network setup included server services to include Active Directory, Exchange, share drives, disaster recovery as well as database services.
• Implemented the hardening of routers, switches, servers and end user equipment. Hardening included updating Operating Systems, correct Access Control Lists, correct VLAN establishment, proper patching and virus protection, closing of ports, stopping services, and all other standardized and directed security protocols.
• Created and instructed end user as well as technically advanced classes in the fields of account best practices, Trojan Horses, social engineering attacks, DNS, Websense, Aircrack, and extensive work with VPN and encryption.
• Responded to various requests to autonomously resolve issues and supervise construction of new network sites.
• Demonstrated proficiency in leading and mentoring the daily lives of 7 employees. Securement

TECHNICAL EXPERIENCE

Systems: VMWare VSphere and View 3.5/4.1/5.1, Microsoft Server 2000/2003/2008/2012, Exchange 2003/2010, Microsoft Windows XP/7/8, UNIX, Linux, CyberGuard Firewall, Cisco PIX Firewall, Apple IOS

Software: Active Directory roles, MS Group Policy, MS Admin Pack Suite, Hyena, Clustering, MS Exchange, MS System Center Configuration Manager 2007/2012, IIS 6/7, Apache, IBM WebSphere, SQL Management Studio, Power Shell, EMC Networker Remedy Server, Rational Team Concert Server, Tivoli TADDM, HP OpenView, Adobe Web Design Suite, MS Office suite to include Access, Lotus Notes, VMWare Vcenter, Sungard Macess, Trizetto Facets and sub applications, Formworks, Citrix, Lawson, Symantec Endpoint Server, App Scan, Quest Reporter, Nexpose, Courion, Cortado, SolarWinds Suite, Norton Ghost, Websense