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Network Administrator Resume Profile

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Minnesota, MN

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Objective

A position as an IT Specialist requiring a self-starter with relevant training and hands-on experience in Network Administration, Help Desk Support, Customer Relations and various Operating Systems and software.

Work History

Confidential

Position: Information Systems Support Center

Under general supervision, provide technical software, hardware and network problem resolution to all Genesis computer users nationwide by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one on one end user training as needed. Assist field technicians troubleshoot network printer and Email problems. Pass more complex end user problems on to Field Technicians via trouble tickets.

Confidential

Position: Network Administrator

Overseeing the day-to-day operation of computer networks including hardware/software support, training and special projects. Researching and recommending network and server hardware and software upgrades. Assisting in installing, designing, configuring, and maintaining system hardware/software. Establishing and maintaining user accounts, profiles, file sharing, access privileges and security policies. Coordinating and consulting with vendors and clients for hardware/software purchases, product services and support. Troubleshooting and resolving server and data network problems.

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