SUMMARY

• Creative master Senior Systems Engineer with extensive expertise in nearly all areas of IT infrastructure. Outstanding communications, reasoning and troubleshooting skills. Customer focused, strategic thinker with record of spearheading multiple mission-critical projects and deployments, with an exceptional talent to rapidly master new skills to meet changing operational needs and delighting both internal and external customers. Proven history of delivering innovative solutions and rapid response to changing priorities.
• Customer Relations Technical Support User and Technical Documentation Technical Training Enterprise Architecture Strategic Planning IT Infrastructure Data Center Operations IT Operations Process Improvements IT-Business Alignment Systems Implementation / Migration Incident Management Problem Resolution Technical Project Management Security Systems Analysis Requirements Analysis Root Cause Analysis Troubleshooting Networks LAN, WAN, WLAN, SAN Backup Servers Desktops Voice / Telecom

TECHNICAL SKILLS

Microsoft: Exchange 2000-2010, Windows Server 2000-2012 R2, Terminal Services/RDP, Active Directory / LDAP, DFS, DFSR, SCCM, Group Policy, IIS, VBscript, SharePoint, MS SQL, WDS, WSUS, Forefront, Office 365, Azure, Lync, Windows Clustering, ActiveSync, Windows XP, Vista, 7, 8, Outlook, Office, Anti-malware Symantec, McAfee, Kaspersky, BitDefender DNS, DHCP, SMTP, SNMP, Load Balancers, Proxies, Web Filters, Anti-spam, Virtualization, Hyper-V, VMware ESX, VSphere, Cisco IOS, Software Packaging, Systems Imaging, Storage, Citrix, VOIP, VPN, Macintosh, OS X, Mobile Device Management: iPhone/Android/Blackberry BES and ActiveSync , Unified Messaging

PROFESSIONAL EXPERIENCE

Confidential

Network Manager

• Hands on lead for networks, Windows and Linux administration, messaging Exchange 2010, Lync and Office 365 telecom Cisco support and engineering for Delaware State University, including Campus Wi-Fi, Cisco core network, server virtualization, network storage and backup systems upgrades.
• Troubleshot and remediated issues with Exchange 2010 and ADFS clustering
• Optimized AD Sync for directory replication for Office 365 for students.
• Cleaned up multiple domain AD forest to upgrade from 2008 to 2012 functional level.

Confidential

Network / Systems Administrator

• Sole provider of technology support for QS Pharma, and member of WIL Research global network team. Managed, maintained and supported, Citrix XenApp, Windows, network LAN, SAN, WLAN, WAN, VPN , and VMware infrastructures. Supported and trained local and remote users. Managed and configured Lync for remote support and conferencing. Managed internal and Rackspace hosted domains and Office 365 for global enterprise.
• Discovered and implemented password synchronization between multiple AD domains and Office 365 using 3rd party tools and Microsoft Azure Pack.
• Automated systems management, printer, software and patch deployment with WSUS, GPOs and scripting.
• Developed migration plans to consolidate 5 separate AD forests into Wil Research corporate domain.

Confidential

Contract Windows Systems Administrator

• Primary Microsoft Systems Administrator for two corporate domains. This included all Windows Networking, Exchange, ActiveSync, SharePoint and Active Directory with over 75 servers in multiple sites on VMware vSphere 4.1 clusters.
• Engineered and successfully led the cross-forest Windows AD and email migration of users from Lotus Notes to Exchange 2007 including mobile devices working with an international team across the US and Europe.
• Developed project plan for migrating from Exchange 2007 to Exchange 2013.
• Engineered and deployed Microsoft System Center 2012 SCCM and SCVMM across two domains
• Led migration from Kaspersky and McAfee anti-malware to Microsoft Endpoint Protection
• Authored technical documentation and procedures for users and staff to support migration and streamline account management.
• Engineered and implemented initial steps to migrate from VMware to Hyper-V on server 2012. Documented project plan.
• Troubleshot and remediated major issues with corporate SharePoint portal and tuned MS SQL for performance.

Confidential

Senior Network Technician

Technical lead for internal and customer IT needs including onsite and remote support. This included design, installation, migration and management of Windows Server 2003-2008 R2, Exchange, SQL, IIS, VMware, Terminal Services, Certificate Infrastructure, Firewalls SonicWall , Routers, VPNs, VOIP Alcatel/Lucent , Unified Communications / Messaging, Document management systems, local cloud backup, networks, servers, desktop and MDM. Implemented network and Windows domain migrations and consolidations including migrations from Exchange 2003 to 2010.

Confidential

Contract Network Consultant

Remediated Windows Active Directory network issues to improve AD stability, GPO functionality, AD-Exchange integration and network reliability. Key in player in planning and documenting migrations from Windows 2003 to Windows 2008 R2 Domain Functional Level, from Exchange 2003 Cluster to Exchange 2010 DAG, SQL 2005 to 2008 SQL Cluster, from VMware Server to VMware VSphere 4.1 and from Windows XP to Windows 7. Developed scripts and Group Policies to automate migration processes.

Confidential

Contract Network/Systems Architect

Principal architect and SME for Server Security Remediation Project for Card Issuance line of business. Coordinated project with line of business teams, Enterprise Technology Deployment, Business Technology Group, outside vendors and service providers, located throughout the United Stated. Determined network and systems requirements to develop new Ethernet and Windows network and Server design to bring their unique application environment into compliance with bank standards following 6 Sigma. Migrated application servers from Windows 2000 to Server 2008 R2. Automated and documented patch management and systems back up and recovery through extensive use of VBscript and native Microsoft tools. Authored extensive project and systems documentation.

Confidential

Lead Consultant

• Provided IT management and support for SMB clients. Installed and managed Ethernet networks, servers, workstations and laptops. Performed security audits and remediation procedures. Designed administered Windows Active Directory domains and Exchange environments. Developed and implemented backup and disaster recovery plans.
• Led project to deploy Google Apps and Office 365 for Academia Antonia Alonso Charter School as their MSP.
• Deployed MacBooks for staff and migrating West Chester Friends School from Novell Netware and GroupWise to deployed Google Apps for Education.

Confidential

Public school district with 50 servers, 1 data center, 14 network sites, 8,000 users and 2,000 workstations

Senior Systems Specialist

• Technical lead for IT operations including Windows and Exchange infrastructure, servers, voice systems, backups, security, and user accounts. Lead for all network infrastructure, systems and end point security. Developed and deployed strategies to introduce emerging technologies and to enhance functionality, security, availability, quality, and service levels. Spearheaded mission-critical projects. Devised process improvements in areas such as security, standards, and implementing best practices. Configured applications for remote deployment with Active Directory and Group Policy. Leveraged proficiency with Exchange, Windows Messenger for Exchange, AD, DNS, WINS, DHCP, WSUS, WDS, SharePoint and other technologies. Fostered productive relationships with staff, administrators and faculty.
• Enterprise lead for all Active Directory engineering management and maintenance, including migration from Windows 2000 to 2003 R2.
• Built and managed Exchange Enterprise in conjunction with statewide Exchange initiative in multi-domain AD forest.
• Enhanced availability, security, storage, efficiency / performance, and back up / disaster recovery systems.
• Transitioned to Network Attached Storage, CommVault Galaxy Backup, and migrated to Exchange 2003 Cluster on a Dell/EMC Fibre Channel Storage Area Network from Exchange 2000.
• Increased security and functionality by creating new server configuration and Group Policy procedures.
• Overcame limited resources to drive rollout of technology for 2 major facilities on time and 30 under budget.
• Authored and implemented district Disaster Recovery Plan Key in Strategic Technology Plan development.
• Implemented comprehensive VBscripts for systems management, and systems and user logons.
• Designed, deployed and trained staff to use District SharePoint Intranet Portal.

Confidential

State agency managing public school LANs and Windows AD Enterprise with 75 Domain Controllers

Technology Consultant

• Designed, implemented, and managed Windows Active Directory network following Best Practices for AD Design and Naming Standards for all state public schools as sole enterprise administrator for the statewide K-12 Network. Deployed and maintained Active Directory enterprise of 75 Domain Controllers. Configured, monitored and managed AD Replication, AD-Exchange Integration. Designed and managed DNS, WINS for the K-12 Enterprise.
• Engineered, built and managed a multi-domain Active Directory Forest across the state, and played key role in migrating Windows NT networks to Windows Active Directory by securing cooperation of local districts and state IT department DTI to produce a timely, robust solution.
• Led the agency to an integral role in state's technology management by improving relationships with other state agencies and local school IT functions through customer-centric methodology .
• Provided Senior Level active directory support and consulting services to 19 school districts throughout the state.
• Managed and maintained Ethernet cabling and switches for LANs in public schools statewide.

University of Delaware, Newark, Delaware