Skills

Employment History:

Confidential

Systems / Network Engineer/IT Support

Confidential Operation Support Group providing system administration, LAN/WAN upgrade and Desktop support for 63 overseas office locations and Domestic locations.

Responsibilities:

• Configure and install, Cisco Routers and Switches. This includes coordinating connectivity to OCONUS sites with the Department of State DTSPO , DHS NOC and ICE NOC.
• Provide systems integration planning and implementation support for infrastructure upgrades and installations at both OCONUS and CONUS U.S. Department of Homeland Security locations. This includes leading team deployments, planning and managing team tasks, and coordinating schedules with customer operations offices.
• Deployed set up of production Microsoft 2003/2008 servers, user accounts, user groups, security groups, client-server configurations, data management, data backup, data recovery and disaster recovery.
• Managed user requests via ticket ticketing software system Remedy to properly categorize, notate, and escalate issues to ensure prompt resolution.
• Responsible for the customer service support by coordinating with the customers.
• Configure Manage Wireless Network using Cisco-Linksys routers from Implementation, Configuration, and IT Support.
• Installed, configured and encrypted Cisco routers and Cisco switches at our US embassies worldwide.
• Had advanced knowledge on MS Windows 7 and MS Office user support.
• Consulted with the ICE NOC, DHS NOC and DTSPO to resolve LAN/WAN connectivity and encryption issues.

Environment: DNS, DHCP, Switches, Routers, Cisco, Active Directory, VPN, VNC, VMware, MS Virtual PC, MS Remote Desktop, Remedy, Acrobat, Firewall, MS Office Suite2007, Exchange 2007, windows server 2008, Windows 7.

Confidential

Systems / Network Engineer/IT Support

Responsibilities:

Confidential providing system administration, LAN/WAN upgrade and Desktop support for 63 overseas office locations and Domestic locations.

• Installation Configuration: Configured and installed, Cisco Routers and Switches. This includes coordinating connectivity to OCONUS sites with the Department of State DTSPO , DHS NOC and ICE NOC.
• Deployment: Set up server and workstations.
• Had advanced knowledge on MS Windows 7 and MS Office user support.
• Trouble shooting: Trouble shooting of the network hardware, Windows 2003/2008 servers, Windows 7/Windows XP workstations
• Microsoft Installation and Configuration: Configured Microsoft Exchange mail and custom configuration of numerous unique agency specific mission critical applications.
• Responsible for the customer service support by coordinating with the customers.
• Performance tuning and optimizing: Performance tuning and optimizing of all components including email and mainframe access are also included. Extensive experience with network analysis, such as that performed using numerous tools to locate potential problem areas and optimize the network performance.

Environment: DNS, DHCP, Switches, Routers, Cisco, Active Directory, VMware, MS Virtual PC, MS Remote Desktop, Remedy, Acrobat, Firewall, MS Office Suite2007, Exchange 2007, Windows server 2008, Windows 7.

Confidential

Network Engineer

Responsibilities:

• Systems Engineering: Systems Engineer for ICE Foreign Operation Support Group providing system administration, LAN upgrade and Desktop support, for numerous ICE locations throughout the world. The responsibilities included setting up the network Configure and install Cisco Router and Switch. Installing Windows 2003 servers, Windows XP workstations, configuring exchange mail, and custom configuration of all components including numerous agency specific mission critical applications.
• Performance tuning and optimization: Performance tuning and optimizing of all the basic office operations such as email and mainframe access are also included.
• Network analysis: Extensive experience with network analysis, such as that performed using a Sniffer to locate potential problem areas and optimize the network performance.
• Responsible for the customer service support by coordinating with the customers.
• Network Monitoring: As a Telecommunications Engineer under the TEAMS Contract with the Immigration and Naturalization Service INS , performed system administration of the HP 9000/K Class system, which was the primary platform for HP Open View that monitored the INS network worldwide for router malfunction and connectivity outages .Was also responsible for updating the system to reflect new deployments and enhancements to existing router installation sites.
• Configure Manage Wireless Network using Cisco-Linksys routers from Implementation, Configuration, and IT Support.
• Managed user requests via ticket ticketing software system Remedy to properly categorize, notate, and escalate issues to ensure prompt resolution.
• UNIX System administration: As part of the systems administration of HP Open View responsible for maintaining the TACACS network device authentication system that ran as a process in conjunction with HP Open View.
• UNIX systems administration: In addition to the aforementioned duties, also responsible for the installation, configuration and system administration of Cisco Works 2000 on a Sun Fire v480 platform. This entailed performance tuning of both Sun and HP servers to optimize monitoring and processing operations.

Environment: DNS, DHCP, Switches, Routers, Cisco, Active Directory, VPN, VNC, Remedy, Acrobat, Firewall, MS Office Suite2003, Windows XP.

Confidential

Telecommunications Engineer

Responsibilities:

• Deployment: Network monitoring: Senior Telecommunications Engineer/Analyst for the Immigration and Naturalization Service INS FOS HM project Field Office support Hardware maintenance Responsibilities included monitoring the health of the INS network via HP Open View and participating in the Network Control Center to trouble shoot problems on the WAN. System administrator of the HP 9000 hardware platform supporting the HP Open View network monitoring application
• UNX application maintenance: Responsible for maintaining the TACACS authentication system as a process on the HP 9000 system
• Network Switch management: Charged with maintaining and monitoring the Nortel switches via Optivity
• Network Switch management: Led installation, configuration and maintenance of Cisco Works 2000
• IDS: Active participated in the installation and configuration of Cisco IDS and IPS modules
• Correlation and forensics: Supported the task of Continuous Monitoring, analyzing and correlation of Cisco Intrusion Detection and Prevention IDPS systems.
• Employed tools to correlate system activity logs from network/systems that were inputs for the systems and network forensics team to investigate cyber attacks.