Summary

• Qualifications Network Administrator System Administrator Project Manager
• I am a Network Administrator with over 16 years of IT experience including extensive knowledge and experience in servers, workstations, network infrastructure LAN, WAN and security technology. I have a solid track record of successful design, planning, testing, and implementing of local and enterprise environments infrastructure that drive connectivity and communication between system users.

Professional Experience

Confidential

Technical Support Representative

• Provide exceptional customer service. Analyze technical problems and formulate a resolution plan. Provide technical support through use of email, inbound and outbound calls, and chat. Support clients on installation, configuration, and trouble shooting of workgroup and domain networks, network printers, broadband ISP connections, and LTS proprietary applications. Evaluate customer calls and route to the proper support group. Document incidents.

Confidential

IT Consultant/Service

• Successfully manage all aspects of day to day business operations, including onsite repair and installations, upgrades and maintenance as well as all marketing and administrative duties, invoicing, billing and follow-up.
• Consistently provide advanced technical expertise when troubleshooting computer hardware and software with years of hands-on experience in analyzing failed equipment and determining effective resolutions.
• Proactively perform preventive maintenance by installing prudent software and hardware where needed, ensuring clients that their system needs are professionally maintained. Continuously deliver outstanding customer service to a diverse range of clientele, resulting in significant increases in customer satisfaction, retention and referrals.
• Support AD, DNS, DHCP, Server Win2k8, Windows XP/7/8, Printers, Office 2007/2010, Access Points, Group Policy, DSL Routers

Confidential

Network Administrator

• Manages the integrity, efficiency and accessibility of organization wide area WANs and local area networks LANs.
• Manages Help Desk Operations for organization assigns work duties to other staff ensures tickets are completed promptly and completely.
• Perform security audits to ensure data integrity and proper accessibility by authorized users.
• Performs the removal of virus, spy ware, and infractions detected on desktops and servers.
• Coordinates information sharing between various departments to provide a secure and reliable exchange of data.
• Researches new technologies to be used by organization makes recommendations to Information Technology Director for consideration.
• Coordinates information sharing between various departments to provide a secure and reliable exchange of data.
• Manages the integrity, efficiency and accessibility of organization wide area WANs and local area networks LANs.
• Manages Help Desk Operations for organization assigns work duties to other staff ensures tickets are completed promptly and completely.
• Devises, implements, and maintains a successful desktop strategy for the maintenance and security of critical and non-critical data saved on all Lee County computer hardware.
• Evaluates, recommends, and purchase new hardware and software needed to maintain and enhance the operations of Lee County government.
• Support AD, DNS, DHCP, Svr. Win2k3,Win2k8, Windows XP/2007, Office 2010, VNC software,, Munis, Dynix, CLT, Outlook Express, Backup Exec, Group Policy, HP Switch, Procurve Management,

Confidential

Network Administrator

• I carry out day-to-day network administration tasks, such as: account creation, deletion and modification security access modification, changing backup tapes.
• I am responsible for changing backup tapes on a daily basis and for seeing that the backup tapes are properly stored. When retrieval is necessary, the Network Administrator is responsible for retrieving the proper backup tape from storage.
• I work with the Technical Support Manager, and I assist in defining appropriate client computer network configurations, hardware and software, Second Technical Level Support.
• Under the direction of the Chief Information Officer, I tests new software and hardware for inclusion in the DOI LAN environment. When such hardware is determined to be compatible and beneficial, integrate it into the DOI LAN.
• I am responsible for maintenance of the necessary infrastructure of wiring, hubs, routers, and/or bridges needed to support the DOI LAN.
• Together with the Chief Information Officer and the Technical Support Manager, I perform capacity analysis, expansion planning, and LAN design. The Network Administrator participates in the procurement process for network hardware and software.
• I provide second level technical support to the technical support section in highly complex matters.
• As a Network Administrator I serve as technical contact with Information Technology Services ITS for all issues relating to WAN connectivity, DNS registration and LAN integration with the State WAN.
• As a Network Administrator, on behalf of the Chief Information Officer, meets and deals with vendors, service personnel and outside contractors providing computer services and consulting to the Department when the Chief Information Officer is unavailable to do so.
• Support AD, DNS, DHCP, Server Win2k3,Win2k8, Exchange 2010, Windows XP/7, Printers, Vmware 3.5, Office 2007/2010,SAN/NAS, Brocade/Foundry Switches, IBM Blade Srv, Juniper SSL, Sharepoint 2010, SNMP

Confidential

IT Specialist

• I manage on a daily basis administration, security policy implementation, backing up servers, sms 2003, dns, dhcp, monitoring, alerting and a role in users provisioning, and antivirus protection. Monitor, manage, and implement network security with a Cisco ASA firewall and Websense internet filtering. Administrate Cisco voip phone system, and call manager voicemail service Collaborated with department personnel to assess technology needs and requirements then devised and implemented robust, cost effective hardware and software solutions.
• Collaborate with vendors to order, obtain quotes for county and town departments for technology needs and budget.
• Setup and support 16 Windows 2003 Server, Active Directory Infrastructure that allowed file and print and application enhanced communications among all county and town departments. Established a Microsoft domain and Cisco network to ensure streamlined connectivity and dependability though fiber, vpn and dedicated circuits.
• Support AD, DNS, DHCP, Server NT4/Win2k3, Windows XP/2000, Printers, Office 2003, Cisco Pix, Cisco 2400,3500 Switches, SMS, Cisco 2800 Router, VOIP, Group Policy, SMS 2003

Confidential

Test Engineer

• Administration Linux, AIX and Microsoft systems
• Run test programs on Microsoft and Linux OS
• Troubleshooting/Debug hardware/software Test network configuration and drivers compatibilities.
• Test raid configuration SAN Configuration

Confidential

Network Administrator

• Collaborated with Department personnel to assess technology needs and requirements then devised and implemented robust, cost effective hardware and software solutions.
• I manage on a daily basis security, server updates and antivirus protection.
• I installed 14 servers and setup 400 user for LAN/WAN that allowed document sharing and enhanced communications among all county departments this network replaced an outdated 30 workstation system.
• Established a Microsoft domain to ensure streamlined connectivity and dependability though wireless, vpn and dedicated circuits.
• Delivered extensive training to county employees on Windows, the Internet, E-mail and MS Office use.
• Support critical systems for the Sheriffs, Emergency Service. RMS CAD System and after hours support.
• My projects I have worked on, Installed HP Compaq Blade Server and HP Rack Mount SCSI Auto Tape Loader .
• Setup and Maintain Gentoo Linux IDS Server, Symantec Corp Antivirus.
• Programmed Microsoft Access database and SQL database.
• Support AD, DNS, DHCP,WINS, Server NT4/Win2k3, Windows XP/2000, Printers, Office 2003, Cisco Pix firewall, Bay, Cisco 2400,3500 Switches, SMS, Cisco 2800 Router, Access Points, SNMP