TECHNICAL SKILLS

WORK EXPERIENCE

Confidential

Engineer/System Engineer

• Planning, testing and setup configuration for Active Directory 2008 and Exchange 2007.
• Migrated Exchange 2003 to Exchange 2007 for a contract program at Heath Human Service Dept.
• Migrated BES 4.41 to BES 5.02 for a contract program at Heath Human Service Dept.
• Support a multi-site BES 5.02 server in order to meet and maintain appropriate HHS ITIO service levels.
• Monitor Windows AD/Exchange servers and BES performances Using SCOM., BMS and Zenoss and troubleshoot problems.
• Create and set threshold values on BMS monitoring Server based on the Rim's acceptable guidelines.
• Administer and support Active Directory, DNS Microsoft Exchange replication.
• Maintain appropriate documentation on the Microsoft exchange environment.
• Enforce change management and compliance processes.
• Responsible as a technical resource for other projects.
• Perform routine preventative maintenance on all hardware on a routine and scheduled
• Review and Document technical guidelines for internal users.
• Build a test environment and importing objects from production environment using virtualization to reproduce the production environment
• Perform Blackberry refresh to customers that are eligible for new Blackberry .

Confidential

Migration Engineer

• Designed of Blackberry enterprise environment 5.0.1 internal infrastructure serving more than 4,000 HHS Blackberry users.
• Consultant Systems Architect /Blackberry Administrator 01/2010 4/2010 Lockheed Martin/ Department of Health and Human Services HHS , Rockville, MD.
• Migrated test users using Blackberry Enterprise Transporter Tool.
• Installed BES 4.1 on VMware
• Installed BES 5 on Hyper V
• Wrote the Blackberry Monitoring Build Guide, Blackberry Management Service Build Guide and Blackberry Security Polices for the HHS enterprise environment
• Designed and installed SQL 2008 R2 Storage database mirror environment for BES Server.
• Wrote and designed a full computing infrastructure for WSUS server and its implementation guide that will be use for the Future State exchange 2007 patching environment.
• Team member that set up and installed Windows Server 2008 R2 Cluster environment for new Exchange environment.
• Team member that built lab environment for both BES environment and SQL mirror environment
• Configured thresholds on BMS Monitoring Service and Zenoss Application

Consultant Application Engineer

Confidential

• Provide remote support to USDA Employees.
• Troubleshoot various blackberry handheld issues including PIM synchronization, Email reconciliation.
• Reset, unlock and create new password account from the BES server.
• Configure Bluetooth wireless laptop internet access with blackberry devices.
• Troubleshooting VMware ESX server related issues, maintaining their virtual server environment, creating and deleting virtual servers and backup scheduling.
• Update all the client machines and troubleshooting antivirus related issues are also part of my job.
• Worked with the Workstation as well as the server class products.
• Troubleshooting both hardware as well as software issues for their server class GSX Server and their middleware Workstation product.
• Bug Filing, and Quality Testing.
• Simulating customer's problems on test machines, excellent communication skills e-mail and Phone .
• Work includes troubleshooting and analysis of Multiple OS Platforms Windows / Linux.
• Administrating the web servers, Troubleshooting error messages and log files, Answering clients Queries and Monitoring Replications across Servers.
• Duties include SMS software updates for server and client computers, SMS and patch link for windows patch update.
• Responsible for system and Window 2003 Network Analysis and Administration.
• Troubleshoot email issues by using message track ESM to track the message.
• Perform junk email filtering in exchange server
• Migrate and move Microsoft Exchange mailboxes to different storage groups and stores as designated by their groups
• Responsible for Fixing repairing and recovering corrupt Microsoft Outlook .ost and pst file
• Script logic administration and monitoring
• Patch link setup and administration
• Provide desktop support for the USDA Offices hardware and software systems. Monitor help desk phones, e-mails and walk-ins, providing outstanding customer service on technical issues. Maintain Track It professional 6.5 trouble-ticket system to record and track user calls and e-mails. I provided Tier I through Tier III support for MS Office, LAN, WAN and other It related software and hardware. Perform hardware and account setups and management for the USDA employees.
• Provide technical assistance with network access, printing, and application software operations.
• Install and configured computer workstations, configured laptop computers for RAS and local connections on the local LAN. AS well as provide PDA support for Blackberry and other handheld units.

Confidential

Systems Administrator/Analyst

• Perform a large scale site migration from plum tree portal to share point portal
• Duties include: moving sites collection to new servers, use the full backup and restore the site in a new location.
• Perform system analysis and applications programming especially in the area of updating files /patches.
• Helps in development, testing, implementation, evaluation and maintenance of web applications.
• Helps in Customizing and developing share point web applications for the internal and external users.
• Review Technical business cases including taxonomy and FRD s.
• Use active directory server 2003 in creating new user account, reset password, and give different permission for users.
• Perform maintenance, modification and integration of web-based electronic publishing and information system
• Answer phone calls from customers and troubleshot their SharePoint or Plum tree related problems

Confidential

Sr. Network Technician

• Design, operate and monitor network systems.
• Perform Hardware and Software Installation/configuration on Compaq DL360's and DL380's servers including hard drive installation, CPU installation, RAID configuration, Memory diagnostics etc.
• Perform rack installation of rack mounted KVM switches, TFT 5600 RKM monitors and HP R3000XR UPS.
• Perform extensive work on cable management design and implementation for both power and LAN cabling.
• Program the KVM so that it recognizes the names and number of severs that were installed on the racks.
• Configured and administered Windows 2000 Server Configuration/Windows 2000 Sql server
• Co-installed Clustering on the sequel server, and Cluster maintenance, and load balancer
• Configured and Monitored VPN, Firewall, Snuffers and IDS.
• Configured and installed windows 2003 server.

Confidential

Computer Helpdesk

• Troubleshoot over 1,100 HP laser jet printers 4200's
• This includes Bios upgrade and firmware upgrade on the drivers
• Troubleshoot over 500 Windows XP and Windows NT computers
• Install System wide software in both Windows XP and Windows NT environments
• Configure the customers email especially the outlook and join it with the Microsoft 2000 exchange severs.
• Install new flat screen monitors to the Department of Commerce employees
• Answer any other systems questions that were presented to us

Confidential

Computer Science Substitute Teacher

• Assisted in teaching course CIS 101, which involves basic computer literacy skills as well as word processing, spreadsheet construction, and database creation and management.
• Other courses taught were CIS 106, Operating Systems, which explored the DOS and Windows environments in detail and OAD 206, Spreadsheets, which involved detailed instruction in the use of Microsoft Excel

Confidential

System Administrator

• Add, configure new workstations, and set up new user accounts
• Upgrading new machines from Windows NT to 2000XP
• Install software on new machines
• Monitor the server
• Create and expand IP addresses
• Dial-up connections and perform all other Web based configuration
• Install system wide software
• Perform procedures to prevent the spread of viruses
• Allocate mass storage space
• Redesign, maintain and develop the SAIT database using Microsoft Access for Foreign School of Management and information technology

Confidential

Document Analyst/Imaging

• Analyze and code federal government document into coding database
• Help develop and maintain Aspen Systems database for document
• Help scan and image documents using Aspen System Proprietary software and other Document imaging equipment