PROFESSIONAL SUMMARY:

• A software IT professional with over 5 years of industry experience in leading IT firms encompassing assorted domains including E-Commerce, Retail, Finance, IT, Business Process Life cycle Management BPLM and Business Process Design Re- engineering as a Business and Systems Analyst focusing on Project Management Methodologies.
• Strong team player ability to communicate with the team and actively incorporates input from various sources.
• Strong ability to work in Web Portal skills likeWeb Savvy, Planning, Web User Interface Design, Web Programming Skills, Teamwork, Illustration Tools, Multimedia Content Development, Understanding Browser Capabilities, Internet Presence.
• Strong analytical skills Ability to apply mathematical knowledge to solve problems Ability to prevent or control a financial problem
• Experience in carrying out Software Development Life Cycle SDLC in Relational and Object Methodologies.
• Initiated Requirements Gathering, prepared the Software Requirement Specifications SRS document, and used Rational RequisiteProto maintain the requirements.
• Experience in interacting with business users to identify the requirements, analyzing, documenting user requirements into Use Case Model using Business Modeling tools like MS Visio and Rational Rose.
• Proficient in developing Use Case Diagrams, Analysis Model, Design Model, Behavior Diagrams Sequence diagrams, Collaboration diagrams, Activity Diagrams , and Class Diagrams based on UML methodology using Rational Rose.
• Experience in design and development of test case scenarios, developing test plans. Excellent knowledge of Black Box Testing, User Acceptance Testing UAT , Unit, Integration, Functional, Load, Regression, Interoperability testing.
• Facilitated and participated in Joint Application Development JAD sessions, user workshops, interviews, conference calls and white board sessions to keep executive staff and the team members apprised of goals, project status, and resolving issues.
• Experience in performing the Gap Analysis to determine the existing system. Documenting, and approving the variance between business requirements and system capabilities.
• Experience in the documentation of system and business requirements and specifications, technical and user manuals.
• Experience in Reengineering, a process change methodology for rebuilding a software system or component to suit some new purpose.
• Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly.
• Outstanding organizational skills including ability to multi-task, prioritize, and manage increasingly complex issues.
• Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment.

TECHNICAL SKILLS:

SDLC Methodologies: RUP, Waterfall, Agile, Spiral, V-shaped, RAD

Modeling Tools: Rational Requisite Pro, UML, Enterprise Architect, MS-Access, MS-Excel, MS-Visio, MS-PowerPoint, MS-Office, Rational Clear Case

Databases and Reports: SQL, Oracle 10gi, MS-Access, DB2, ETL tools - SSIS

Testing Tools: HP Quality Center10.0, Quick Test Professional QTP , Load Runner, Win Runner

Web Technologies: J2EE, Java Script, HTML, XML, VB Script, .NET ASP.NET, C .NET, VB.NET , CSS, Shell Scripting

Operating Systems: Windows 98/2000/XP/Vista/Win 7, and UNIX

EXPERIENCE:

Confidential

Sr. Business System Analyst

Role Responsibilities:

• Synthesized User Interface and Business Process Requirements and translated it into the Business Requirement Document BRD , to be used as input to the functional design specifications
• Managed system testing during various phases of the software development lifecycle SDLC including: needs analysis, requirements gathering, solution design, development, progress tracking, and reporting.
• Conducted meetings to understand the workflow, their processes and assisted in gap analysis to derive requirements for existing systems enhancements..
• Directed and managed the Change Control process for the project as a whole by facilitating group meetings, one-on-one interviews and corresponding through emails with work stream owners to discuss the impact of change request on the project
• Facilitated JRP sessions and JAD sessions with the management groups, vendors, users and the IT Group for open and pending issues to develop specifications.
• Performed Gap analysis and was involved in analysis of the technical specifications of the current system and the infrastructure needs.
• Planned and defined system requirements to Narrative Use Cases and Use Case Scenarios using the UML methodologies. Created Use Case Diagrams, Activity Diagrams, Flow Diagrams in MS Visio and created wireframe diagrams.
• Explore different phases in the lifecycle and then created the system in a way that the riskier claims could be easily identified and monitored.
• Organized program leadership meetings for the top management to discuss these issues, risks and assign actions to specific work stream owners.
• Carried out regular meetings and walkthrough with development team members, and Project Manager to better understand system functionality in order to improve quality.
• Executed functional, integration, and regression testing of the website.
• Performed quality assurance checks of the web-based learning content including audio and video tutorials.
• Worked with development team to resolve technical and performance issues with the web based training course.
• Created testing environment and setup test data needed to reproduce issues and execute test cases.
• Tracked and documented defects, quality metrics, and worked to ensure bugs are resolved in a timely manner and met the project schedule.
• Reviewed and validated that course contents and learning materials meet the target audience and performance objectives.
• Also participated in overall discussion with SFDC administration and support of the Salesforce.com SFDC CRM application including user setup, profiles, roles, permissions, object customization, fields, record types, page layouts, data validations.
• Created automated test scripts with various transactions, documenting the load testing process and methodology.
• Carried out UAT by developing test plans, test scenarios, test cases, test data to be used in testing based on business and user requirements, technical specifications and/or product knowledge.

Environment:Windows 7, MS Office, MS Visio, MS Project, ASP.Net, C .Net, SQL, HTML, JavaScript, JQuery, Load Runner, HP ALM, Microsoft Excel, Agile.

Confidential

Business System Analyst

Roles Responsibilities:

• Ensures solutions are applied to all appropriate configurations. Conducts statistical analysis on quality metrics reports to ensure that they are within control limits
• Use control charts for analyzing the effectiveness and consistency in Reviews.
• Done ISO internal assessments for all the projects
• Co-ordinate and Participate in work product reviews and Test Audits to be completed. Ensure presence of all review records.
• Participation in Defect Prevention Activities, PMR, internal deliverable reviews.
• Conducted meetings to understand the workflow, their processes and assisted in gap analysis to derive requirements for existing systems enhancements.
• Assist PM in Planning and tracking.
• Conducted JAD sessions with the management groups, vendors, users and the IT Group for open and pending issues to develop specifications.
• Ensure that there are no NCs in internal audits. And if there are some NCs then they should be close within 21 days.
• Effective participation in Program reviews and participation in Initiatives ensuring product quality.
• Have consolidated list of key Issues in the project. Escalate the issues at the right time to PM/TM.
• Facilitate in Project Plan preparation and Project Plan review phases.
• Ensure PMR and PDMR to be frozen before 3rd of every month.
• Planning initiative like Quality week in the programs to increase awareness among the teams.
• Participate in the meeting during Customer visit and present the key highlights, best practices and metrics data.
• As a Quality analyst responsible for approving Project plans Transactional and non-transactional plan Overall Schedule, PDMR, Process Group Closure.
• Facilitate Project managers to initiate CSAT .In case of low CSAT do Root Cause Analysis.
• Take new actions within across teams, to improve productivity and share best practices.
• Preparation of weekly metrics and status of defect preventing process.
• Circulate weekly project status report, Bi-weekly Dashboard.
• Stop delivery in case of quality issues.

Environment: Microsoft Visio, HP Quality center, Excel Sheet, SQL Server, SQL, HTML, Windows XP/Vista.

Confidential

Business Analyst

Responsibilities

• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Translated the business needs into systems requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level.
• Provided technical assistance in identifying, evaluating, and developing system and procedures that are cost effective and meet business requirements.
• Written Test cases, Test scenarios, expected results and prioritized tests. Used Test Director to report bugs.
• Performed end-to-end QA process for various kinds of tests such as Functional testing, Unit testing, Negative testing, Configuration testing, integration testing, Regressive testing and Production testing.

• Extracted, discussed, and refined User and Business Process Requirements from SMEs. Also, co-authoredUser and Functional Requirements.
• Captured the analysis in UML artifacts and used as them as basis for scenarios and scripts for a conference room pilot CRP /JAD session.
• Participated and facilitated meetings with business and technical Subject Matter Experts SMEs to capture the high level function points and business practices.
• Identified the major and sub business processes and functions, including key processes, KPI's, and function points within the CDH scope based on the as-is design and implementation.
• Was a key participant in the multi-day CRP, identified the action items, open issues, and SOPs Standard Operating Procedures related to the CDH project and had the primary accountability for documenting the findings, and impacts of those findings.
• Facilitated JAD/User meetings to gather requirements, Workflow Analysis, Business ProcessAnalysis and Mapping, and Function Point Analysis.
• Involved in UML Modeling with Visio Use Case Diagrams, Activity Diagrams, and State Transition Diagrams , Use Case Analysis and Documentation written as part of the project's design in developing workflow and business models.
• Transitioned the plans and UML artifacts to the appropriate organizations involved in the project.
• Met with key Subject Matter Experts SMEs for the documentation of various functional areas including Functions, Processes, and Timing considerations, Special processing areas like open enrollment, Use cases, and standard operating procedures.
• Acknowledged the deficiencies of the current system and the requirements for the proposed system by performing Gap Analysis.
• Created process flows and activity diagrams from the business specifications and was responsible for creating business work flow diagrams for the company's overall business process documentation using MS Visio and MS Word.
• Categorized resource and timeline allocation using MS Projectby scheduling meetings with developers and testers.

Environment: ETL, Oracle , SQL Server , Java , SQL server 2000, PL/SQL, UML, MS office suite, MS Visio.

Confidential

Business Analyst

Responsibilities:

• Worked closely with the hospital staff to gather the requirements of the Out Patient Registration and provided technical support and training for the new online system.
• Participated and facilitated meetings with business and technical Subject Matter Experts SMEs to capture the high level function points and business practices.
• Responsible for facilitating and arranging Conference Calls, and Business Interviews and worked with a team of physicians to determine functional and technical requirements designed for the development of a new in-house built Out-Patient Billing System.
• Performed analysis on the existing system logic difficulties and the proposed system and createdas-is and to-be business process flow diagrams.
• Created ad-hoc management and production reports against the Out-Patient Registration database upon physician and hospital management request.
• Engaged in preparing the flow chartof the design and documented user requirements with MS Word as the editing tool.
• Involved as a Test Engineer in testing team for Manual and Automated Testing.
• Developing and executing test cases for the Maintenance, Sharing requirement and DBA modules
• Preparation of test cases for the out-patient modules.
• Documented problems found during test and communicated recorded problems to the responsible development personnel.
• Developed Scripts for Regression Testing and System Testing.
• Actively attend meetings with fellow testers and other groups to evaluate the progress and performance of the application.
• Executed test cases manually and reported defects.
• Performed Sanity testing for each new build of the application.
• Eventually created and executed automated test scripts using Win Runner.

Environment: ASP.NET, C .NET, Web service, Win Runner, MS Office, MS Visio, Quality Center, Agile Methodology, SQL, .Net, XML, WINDOW 2003