SUMMARY OF QUALIFICATIONS

• Currently hold a Secret Clearance
• Fifteen years of diversified experience in the information technology field.
• Highest clearance held TS/SCI with full scope poly
• DOD Approved Baselines IAT Level III - IAM Level II - IASAE I
• Proven ability to work effectively as a leader or team member with little to no supervision.
• Hands on experience in Thin Client and VMWare environment
• Strong analytical skills able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues
• Knowledgeable with major networking services and associated products including Virtual Server, Windows Server 2000, 2003, 2008
• Active Directory Server 2003/2008, creating and configuring user and group accounts, computer and OU accounts, delegated of administrative permissions, access control, requested and approved certificates, revoked certificates and verified revocation
• Team player, self- motivated, with strong organizational skills, along with excellent and intuitive computer skills.
• Good verbal and written communications skills, with the ability to speak well and professionally to users either on the phone or in person.

SKILLS

• Maintain Active Directory to include but not limited to the ability to create, delete and modify user and computer accounts, security and distribution groups, OU's and GPO's.
• Responsible for tracking trouble tickets using Remedy Software, BMC Software, and SM7 recording fix actions in knowledge bases, tracking and posting fixes, and ensuring timely responses to customer requests for support.
• Trained incoming personnel on operating systems, resulting in an efficient work environment.
• Directly interact with customers and provide immediate troubleshooting in a fast paced environment.

WORK HISTORY

Systems Engineer

Confidential

• Provide engineering support and work with the interconnected laboratories to integrate the Enterprise Email EE Technology into tactical capability.
• Provide recommendations on Microsoft product performance and maintenance issues to the COR monthly.
• Work with NETCOM and its subordinate organizations addressing problems related to Enterprise Services to include EE and real-time flow of information within the CONUS Theater.
• Support the three capability segments: 1 Connect, Operate, Manage, and Defend 2 Command and Control C2 Enablers and 3 Information Services.
• Assist the Government in obtaining EE services, products, solutions and associated resources within the constraint of schedule, features/functionality, and budget during one or more key lifecycle segments: opportunity, delivery or operations.

Systems Administrator, Confidential

• Provide system administration support for over 8300 users and approx. 6000 computers.
• Manage Active Directory user, computer accounts and group policies.
• Manage Domain level organizational units and group structures.
• Installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems.
• Support the Senior Systems Administrator in operating, monitoring, securing, and sustaining the SAN, VMware cluster servers and backup systems establishing and implementing backup and failover SOPs
• Installing, configuring and maintaining Microsoft Exchange Server 2003 and later. Backup of Exchange databases and mailbox user administration and mailbox recovery.
• Perform daily system checks and server monitoring. Interface with remote technical administrators and help desk personnel. Generate weekly reports. Utilize Remedy ticketing system to track customer requests and system outages.
• Perform network security testing system scanning, ensuring command DIACAP/ IAVA compliance on various operating systems OS platforms, such as Windows 2003/2008/XP/7, using appropriate FISMA guidelines, and Security Technical Information Guides STIGS , exporting findings utilizing Microsoft Excel reports and VMS Vulnerability Management System identifying vulnerabilities and malicious activities, tracking all events and incidents within the Centrix network.
• Proficient in HBSS, MacAfee EPO server and all associated modules.

Systems Administrator, Confidential

• Provide laptop, desktop, and sever support including Windows XP/Vista/7 and UNIX support, network configuration, application configuration, user setup, NETAPPS and hardware troubleshooting.
• Working knowledge with operating systems of Windows 2000/XP/Vista/7/UNIX/LINUX and server operating systems of Windows Server 2000/2003/2008.
• Perform both on-site and remote technical support.
• Customer service trouble calls ranging from computer repairs and installations to user account creation and Microsoft Outlook email Issues.
• Maintain Active Directory to include but not limited to the ability to create, delete and modify user and computer accounts, security and distribution groups, OU's and GPO's.
• Responsible for tracking trouble tickets using Remedy Software, recording fix actions in knowledge bases, tracking and posting fixes, and ensuring timely responses to customer requests for support.
• Directly interact with customers and provide immediate troubleshooting in a fast paced and operationally critical environment.
• Trouble ticket management tool Remedy SM7 and BMC and has ability to conduct quality customer follow-up on open Incidents and Service Requests.
• Extensive knowledge with troubleshooting software Applications such as, Microsoft Office 2003/2007, Internet Explorer configurations, ApproveIt, PureEdge, HBBS, and VMWare, as well as conducting Windows maintenance, Symantec AV, Windows Updates and Service Packs, Norton, Adware, and AVG.
• Implement security measures and updated computer security files to safeguard information in computer files against accidental or unauthorized modification, destruction, or disclosure.
• Plan and deliver customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
• Organize and manage filing systems.
• Assist in the development of policies and procedures for assigned specialties. Maintain knowledge of new developments in computer technologies.
• Installed programs and ran Antivirus definition updates on both servers and client computers on a daily basis.
• Experienced with pushing software patches to clients from a server environment.
• Administration tasks also include activities such as creating/managing network resources, creating images and maintaining client systems via MS SMS, MS SCCM, Symantec Ghost Console, e-mail accounts, and print devices.
• Assisted NSCSS personnel with migration to Enterprise Email, provided users with knowledge and instruction to utilize e-mail.

Computer Operator, Confidential

• Responsible for system administration functions of the Message Switching System MSS including day to day management, system restorals/troubleshooting, network management of the communication LAN and message routing functions to ensure accurate and timely message routing.
• Responsible for training twelve soldiers on NEWSDEALER and AMHS.
• Performed message tracing to locate messages needed for retransmission
• Perform switching of systems to backup systems as required to keep the system running
• Provide Offline encryption in accordance with the existing procedures
• Provided message preparation, release, and re-address and header preparation via the MCS terminal in accordance with the message guideline for GENSER and DSSCS message date.

COMSEC Clerk, Confidential

• Performed Information Service Support Office ISSO duties of printing, publications, and records management.
• Performed AlternateCOMSEC Managerfunction and accounted COMSEC items with no discrepancies as well as inventory and maintain cryptographic devices.

Telecommunications Operator, Confidential

• Supervises, installs, operates, and performs unit level maintenance on tactical telecommunications centers, auto mated message switches, and strategic telecommunications facilities.
• Requisitions, receives, stores, issues, and accounts for COMSEC equipment and associated keying material. Interprets publications, policies, and procedures as applicable to tactical and strategic telecommunications and message switching center operations.
• Performs off-line message recovery and tracer actions.
• Corrects message and circuit continuity discrepancies.
• Coordinate with system operators and controllers to resolve system and circuit difficulties.
• Supervises the operation of computer terminal devices, maintains files and records, composes and edit correspondence and documents generates reports for the ISSO

Global Command and Control System-Army Administrator GCCS-A Operator, Confidential

• Provided system administrative support by assigning or changing user accounts and passwords, profiling administration procedures, monitoring C4I system interfaces and log-in requirements, analyzing emergency shutdown occurrences, and controlling printer utilities and data base purging requirements.
• Ensured system stayed compatible and in compliance, interoperable, and integrated command, control, communications, computers, and intelligence systems.
• Support joint endeavors to the Army corps elements and below.
• Ensured highly mobile, deployable command and control system supporting forces for joint and multinational operations across the range of military operations, anytime and anywhere in the world receive information.

Telecommunications Operator, Confidential

• Performed as system administrator off-line message recovery and tracer actions. Corrects message and circuit continuity discrepancies.
• Performed as Tier 1 system administrator and coordinate with system operators and controllers to resolve system and circuit difficulties.
• Installs, operates, and performs unit level maintenance in telecommunications centers.
• Operates automated message switches and strategic telecommunications centers using system command consoles, computer terminals, processors, magnetic tape units, disk packs, tape readers, visual display units, facsimile, and associated COMSEC devices.
• Installs, operates, performs strapping, restrapping, PMCS and unit level maintenance on COMSEC devices.
• Performs Battlefield Information Services BIS , consisting of printing services, publications management, files and forms management, reproduction services, Freedom of Information Act FOIA /Privacy Act PA , Unit Distribution/Official Mail, correspondence management, classified document control, and messenger service within the ISSO.