Summary

A goal driven, customer oriented, IT professional experienced in working within diverse fast paced environments demanding strong organizational, technical and interpersonal skills. Developed wide range of technical skills as career advanced from SAS developer to systems engineer to becoming a subject matter expert SME in Fault and Performance Management. Strengths rooted in being a self-starter, with high analytical and deductive skills.

Summary of Qualifications

• Technical: Over 16 years technical experience analyzing, evaluating, implementing, testing, and presenting various aspects of system architecture.
• Languages
• Perl, Python, VBA, SQL, SAS
• Network Monitoring Applications
• Application Performance: OPNET, Netscout, Riverbed, Shunra
• Configuration Mgmt: HP Network Automation NA /Opsware, Cisco Network Compliance Manager NCM , Access Control Server ACS
• Performance Mgmt: CA eHealth, Cacti, VitalNet, SevOne, HP NPS
• Fault Mgmt: HP Network Node Manager NNMi / Openview, CA Live Health, BMC Entuity, EMC Smarts

Project Management: Participated in over 20 lines of business projects throughout design and implementation cycles, including testing and validation through and including integration, QA, and production. Coordinated efforts between engineering and business disciplines, ensuring SLA's were met and timelines were adhered to.

Progressive Learning: Demonstrated desire to stay current with systems and networking technologies, expressed through continuous certification testing CNA, MCSE I, CCNA Switching, AIS , college classes and technical training.

Highlights of Responsibilities

• Serve as Subject Matter Expert for Network Management Systems, with concentrations in Fault, Performance, and Configuration Management
• Provide end-to-end monitoring of data and security tower hardware
• Solve network and capacity issues using technical skills, knowledge and experience, along with understanding of in-house processes
• Develop flexible strategies and processes, allowing for resolution to new and evolving customer requirements
• Compile network health statistics, creating watch lists and identifying secondary areas of interest
• Perform product evaluation, and testing as well as planning and execution of product upgrades and patch releases
• Review industry standards and practices for network performance and capacity management, implementing new and/or improved technologies as needed
• Audit network device configurations, highlighting potential security risks and weaknesses, and identifying misconfigurations
• Participate in internal and client-facing meetings, preparing reports and presentations
• Establish low level, detailed work procedures and instructions
• Conduct training sessions to inter and intra-departmental user groups

Professional Experience

Consultant Systems Engineer

Confidential

• Performed Application Network Review analysis for newly deployed applications being released into production. Evaluations included presenting potential impact amongst various provisioned circuits, i.e. T1, T3, OC3, etc.
• Implemented VBA automation scripts, improving processing times of spreadsheet updates from 2-3 hours to seconds
• Reviewed and validated network monitoring toolset inventories and groupings for accuracy and completeness
• Generated network hardware configuration assessments outlining potential security, ios, and functionality gaps and inconsistencies
• Acted as groups Tools SME providing guidance on applicability and best practices for SNMP monitoring tools

Tools Operations Engineer

Confidential

• Drove process compliance through Regional and Global Service Delivery teams to ensure inventory and tool standards were maintained
• Evaluated operational teams' use of tools and made recommendations to improve responsiveness and quality
• Tuned criteria for alert thresholding Fault Management resolved systemic accessibility errors Configuration Management provided performance and capacity studies Performance Management
• Performed cross-matrix audits between Inventory, Configuration Management, Fault Management, and Performance Management toolsets
• Executed day to day health checking, fault resolution and preventative maintenance across the suite of operational tools systems

Consultant II Systems Engineer

Confidential

• As lead NMS Architect, responsible for implementing and configuring enterprise fault and performance monitoring
• Devised Development, UAT, and Production layouts, encompassing designs ranging from 2 servers supporting 365 devices, to nearly 100 servers monitoring 3,000,000 interfaces.
• Overseen identification of monitoring tools functionality gaps, and coordinated vendor remediation efforts
• Developed event generation validation procedures
• Submitted Firewall requests, specifying rules for inter-network SNMP/Syslog/ICMP communications
• Responsible for key input in measuring Proof of Concept software decision criteria
• Incorporated custom polled variable monitoring, improving line of business preferred monitors by 50

Network Management Systems Engineer

Confidential

• Support HSBC Business As Usual BAU activities for all Network Management toolsets: manage monitoring of network devices maintain systems hardware conduct inter and intra-departmental training.
• Assist is design efforts for upgrading and/or splitting of software toolsets in preparation for corporate divestiture
• Stage new hardware: install, patch and configure Operating Systems in preparation for rack mounting equipment in Data Centers.
• Support Network Operations and Network Engineering issues relating to in-house toolsets, including CA eHealth, Cisco ACS, NCM and WCS, HP NNMi, Syslog-ng, Symmetricom NTP, and Netscout nGenius.
• Review/Update existing Standard Operating Procedures for NMS tools

Technology Consultant III

Confidential

• As senior member of global network tools team, assisted in installation, configuration, tuning and management of enterprise class CA eHealth implementation covering 62 pollers, 7 reporting front ends, several OS variants Windows, UNIX, Linux , and numerous device vendors.
• Provided Subject Matter Expert SME mentoring to domestic and international team members for various network management applications, including eHealth, OPNET, and Netscout, establishing goals to measure and track application readiness.
• Provided Level 3, 24/7 On Call support, addressing server hardware and software issues generated via system alerts.
• Developed low level, detailed instructional documentation conducted periodic training sessions

Architect I

Confidential

• Championed network accountability meetings with HPES network engineers to identify corrective action measures in bringing network devices within corporate guidelines.
• Audited network device configurations, highlighting potential security risks and weaknesses.
• Administered eHealth, Shunra, Netscout, and OPNET toolsets, providing Bank of America lines of business support to functional requirements.
• Reviewed industry standards and practices for network performance and capacity management, implementing new and/or improved technologies as needed.
• Coded scripts to create inventory lists of core, distribution and access layer routers and switches.

Senior Network Engineer

Confidential

• Managed Network Operations Center, troubleshooting network outages and performance issues.
• Administered HP OpenView and OVPI agent based toolsets, maintaining complete visibility of network status.

Consultant Systems Engineer

Confidential

• Installed, configured and maintained network management solutions, for several New York State agencies providing insight into network capacity and application performance issues. Tools utilized included CA eHealth and SPECTRUM HP Openview Network Node Manager, and NetQoS Report Analyzer.
• Facilitated meetings amongst technical and managerial personnel to ensure timelines and technical objectives were maintained.
• Created and published capacity metrics reports demonstrating trending patterns leading to predicted performance issues.
• Developed, coded, and debugged Perl, Python, and shell scripts to augment UNIX servers reporting and notification capabilities.

Senior Network Engineer

Confidential

• Participated in over 20 lines of business projects during development cycles, including testing and validation through and including integration, QA, and production, ensuring SLA's are met.
• Conducted analysis of 25,000 node Fleet-Bank Boston network infrastructure, measuring indicators of latency, availability, errors, and bandwidth utilization.
• Administered and utilized a variety of toolsets including eHealth, Compuware, VitalNet, OPNET, Netscout, and Sniffer to identify, monitor and improve network capacity and application performance issues.
• Provided monthly audit reports, measuring network capacity and performance metrics as well as application top talkers and SLA metrics.
• Provided end-to-end monitoring and management of application, network, and system health and performance.