Objectives

Seeking a career as a Network Administration, system analyst, or in network security. Qualifications:

Over 19 years on the job experience and training from small to large environments. Plus trained in Network , Security , A , and MCSE. AA Degree at Normandale Community College, BA degree nearly complete at 'U of Mn', and Information Systems AS degree in progress at Dakota Country Technical College. Most of my knowledge is from on the job training or self motivation.

Tech Skills -

• MCSE / MCP Trained
• Security trained
• Network trained
• A trained
• Remote Desktop experience multiple deployment packages/software
• One on one tech support on site, walk in, and over phone. Awarded multiple times
• Network administration, workgroups, policy, and active directory management.
• Server set up, build, implementation, and troubleshooting.
• VOIP experience basic to intermediate
• Wireless, access point, repeaters, and router set up and troubleshoot support.
• Malware/virus/Trojan/rootkit/ and other security package troubleshooting, removal, and repair.
• Full system support for desktops/workstations, netbooks/notebooks, and multiple other electronic devices.
• Graphics programs many and art skill to go with professional artist / designer .
• Web Development xhtml, html5, xml, php, MySQL, and long list of other tools and languages

Experience/Work

Systems Analyst/Technical Support

Confidential

• Server support running multiple servers, email, user accounts, and trouble shooting multiple issues, security, and maintain functionality.
• Support for under 100 workstation for the company.
• System Analyst for clients/customers both on site, remote, and walk in.

Systems Analysts, Technical Support, Web Designer

Confidential

• Main job is communications management with Web support: Web design, Web Development, and Webmaster. Understanding of message of client, the nature of the target audience, and the tools at hand to communicate the message most effectively.
• System Analyst for client computers/workstations. Full support from network design, building computers, set up security policy, and troubleshooting issues client has.

Web Developer Designer Confidential

• Worked with given style sheets and guides to generate internal Logistics website for Target Corporations. Content given from a wide range of departments. Worked with team to follow given style guidelines and feedback as requested. Over 200 pages and even more content items created, cleaned up, and updated.
• Used Stellent content management system and required scripts to imbed images, pages, PDF's, word and excel documents into the website. Troubleshoot issues of Stellent meta structure and tagging in generating pages. Prepared pages on a 'staging' workbench area of Target.
• Tools used include Photoshop, Dreamweaver, Notepad, and hard coding where the tools failed. Most of the trouble shooting was in dealing with pages provided by Word Documents converted into HTML.

Systems Analysts and Technical Support Confidential

• System Analyst support for walk in clients to store. Microsoft OS and MAC OS, game consoles, mp3 players, hardware and software.
• Full documentation system diagnostics and repair reporting much of it duplicate and redundant recording for both Flextronics and Microsoft, still experimental .
• 5th store to open from Microsoft, met Microsoft CEO Balmer and many of the executive board.

Systems Analysts and Technical Support, Web Developer Confidential

• Beginner Drupal Developer setting up and software/server developer.
• System analyst for servers and setting up at new location.

Systems Analysts and Technical Support Confidential

• System analyst for networks, clients systems/networks medium to large , and one site, remote, and phone support
• Full Active directory support, email setup, VPN set up, and trouble shooting VOIP.
• Personal Projects included creating user manuals for systems being created, created, and to help train in new employees

Systems Analysts Technical Support Confidential

• Firedog founding member, hired for the transition and creation of Firedog.
• System Analyst for in store walk in tech support on an open bench on sales floor, not behind a cubby hole. 40-100 computers per month cycled through by myself.
• Trained in MCSE method and technology Microsoft Certified System Engineering . A major step above just A .
• Promoted to Senior Technician and on site technician. Constantly in demand by clients.
• Helped sales team discuss and explain technology on the floor, often starting and completing sales.
• Leader in sales at the store which was constantly tied as the lead in sales for the state.
• Expanded knowledge to home entertainment systems, car audio and any technology that presented itself as an opportunity.

Electronic Specialist Confidential

• Full time Electronics specialist, and store system analyst as needed.
• Assisted Copymax/Copycenter department with both system issues and graphics as needed.
• Loss Prevention Leader Continually successful at reduction losses over 30
• Exceeded sales goals continually throughout, often awarded employee of the month about 90 of the time.

Technical Customer Support Confidential

• Phone tech support for store on rewards program/gift cards/customer issues in general.
• Created a web based tool using Notepad, which was implemented by company on support workstations, to improve access time to tools used on daily basis. This turned me from a temp worker to a full time permanent employee. Easily reduced login time by over 1/2.
• Maintained a 97 quality rating on support throughout tenure.

Systems Analysts, Technical Support, Web Designer/Developer Confidential

• System Analyst and support for faculty dealing with issues of every variety.
• Trained staff and faculty how to use programs and systems used in teaching and everyday needs. Anything from Microsoft Office, The entire Adobe Suite, and any program the staff has a need for.
• Web Developer and designer for department web sites and pages.

Systems Analysts, Technical Support, Promoted to Head Web Designer Confidential

• Hired into the Information Systems department as a system analyst and on the web team.
• Charged with creating and implementing the new Minnesota Daily function and design.
• Promoted to Web Designer working directly with Editors, IS department, Web Developers, Marketing, and Creative Departments. Helped negotiate the various demands and needs for each department and about 200 employees.
• Regularly designing 10 entire sites per month for additional clients and needs or promotions. Maintained a high ratio of full designs, often single handedly.
• '3,000 x' mark up in new and returning customers since main page redesign. And each redesign continued to have an equal marked increase in non-repeat IP's. Each year's design also had major marked increase in activity on our sight.
• Helped created an intranet system for reporters/marketing/design. A content management system before such systems existed.