SUMMARY

A seasoned Information Technology IT professional with Information Systems expertise at Kraft Foods Group, McDonald's Corporation, The Nielsen Company, HSBC, and Greenbrier Russel, Inc. Fluent in all aspects of the project life-cycle, has a proven track record in scope and requirements management, budget, and time management, as well as strong communication and interpersonal skills. Proven ability to liaise with internal and external business partners across all levels, and manage business processes and requirements and system concepts that lead to optimal designs and timely and effective solutions. Earned the CAPM Certified Associate in Project Management credential from the Project Management Institute and enjoys working in a varied role which may include elements of business analysis, project management, and end-user coordination.

Sound experience in the areas of: Application Development, Health Insurance Exchange HIX , Customer Relationship Management, Enterprise Application Integration, IT Service Management, and Data Warehousing.

Technical Skills

Languages: PC-SAS, JCL, UNIX SAS, Batch SAS, SQLPLUS, PROCs, COBOL II, SQL

Operating Systems: MVS/OS390, UNIX, MS Windows

Databases: DB2, Oracle

Other Tools: MS Lync, MS Visio, Informatica, WebEx, Toad for DB2, EXTRA, Lotus Notes, File-Aid, Lotus Notes Sametime, Test Director, FTP, ENDEVOR, Platinum, XPEDITER, File-Aid/DB2, Changeman, SharePoint, BEx Web Analyzer, SAP Solution Manager

Professional EXPERIENCE

Confidential

Lead Systems Analyst

• Working within a Service Oriented Architecture SOA , Keshia serves as a Lead Systems Analyst and liaison between the State of Arkansas Subject Matter Experts SMEs , The Hewlett-Packard HP vendor partners on the MMIS Team Medicaid Management Information System , and the CURAM application Team to gain alignment and implement new functionality according to business requirements. Keshia gathers requirements, performs data analysis, documents and tests new requirements, investigates defects and resolves issues.

Confidential

• Working in a highly complex business process and systems landscape, serve as day-to-day IS Lead and liaison between the Business Process Management team, Information Services, and technical vendor partners to gain alignment on recommendations to identify opportunity areas and continue to drive business benefits. Work with the BI and ABAP Development teams to implement new functionality according to business requirements. Document and test new requirements, investigate defects and resolve issues.
• Continually monitor vendor partner activities to ensure they are delivering to contractual commitments and SLAs. Ensure effective system controls are implemented and monitored routinely to prevent a degradation of data which could lead to decision making/actions based on false data resulting in a material financial impact to Kraft.

Systems Project Analyst

Confidential

• Partnered with the RTR Team Profit Center Hierarchy and the SAP Customer Master Data team to define the requirements for the SAP Product and Customer Master Data interfaces for both Grocery and Snacks organizations. Served as the Gemini Test Lead for the Shipper Tracker application.
• Served as the liaison between Solution Delivery and our business partners through the full system development life cycle. Developed business process flows, directed the testing phase, fostered team consensus, and resolved project issues and managed change requests. Identified and mitigated project risks.

Systems Project Analyst

Confidential

• Decreased the IKB Intactix Knowledge Base Market and Attribute monthly refresh process from 8 days to 7 days by maximizing innovative technology solutions to streamline and automate process improvement strategies.
• Improved retailer and business unit process time and visibility to Market data by developing and implementing process improvement solutions for creating monthly IKB Market and Attribute reports.

Systems Project Analyst

Confidential

• Partnered with the SAP BDM Team to develop requirements to remediate Legacy master data to SAP ECC master data for the Trade Analytics product/price data extract for the TP O tool at DemandTec. Developed business process flows, directed the testing phase, fostered team consensus, and resolved project issues and managed change requests. Identified and mitigated project risks. Lead the business and development teams through UAT testing.
• Led the Trade Analytics re-design effort for the product/price extract to DemandTec to enrich the data content and provide better product coverage. Engaged with the BI, MDM, ECC, and XI teams to design the most optimal solution.

Confidential

• Facilitated project-wide communication and collaboration between the McDonald's IT project team Quality Assurance, Deployment, Metrics , McDonald's Global Marketing team, and a third party software development team located in Australia to ensure that the website design was aligned with the standards and specifications of the McDonald's technology platform. Managed the project plan, resources, deliverables, and timelines. Drove issue resolution through issue and coordinated risk tracking and mitigation.

Confidential

• Managed the relationships of teams across 4 countries United States, the United Kingdom, Australia, and India through the full system development life cycle. Developed business process flows and project scope and schedule, directed the script development phase, fostered team consensus, and resolved project issues and managed change requests. Identified and mitigated project risks, as well as provided project status reports and communications.