Network Administrator Resume Profile Huntersville, N.C - Hire IT People

SUMMARY

I am a flexible employee with experience in retail, insurance, technical, manufacturing, teaching, and professional sports entertainment industries. My strengths include good listening, organizational skills, interpersonal people skills as well as computer expertise. The best way to describe me is a productive and dependable worker with high work ethics. In my free time I enjoy learning new mechanical and creative skills, working with my hands on small projects, and working at my local SCUBA diving shop.

EMPLOYMENT HISTORY

Confidential

Tier 3 Exchange Support Engineer

Collaborate extensively with other Microsoft department to resolve the highest level and most complex issues reported experienced by premiere level clients.
Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with those customers.
Use several diagnostic tools and troubleshooting methods to diagnose Exchange connectivity issues.
Keep up to date with current bug reports and issue associated in the Exchange environment from other companies such as Apple, Symantec, Blackberry, among others.
Assist in the growth of other engineers through training and mentoring opportunities.
Demonstrate strong interpersonal and communication skill while working with a highly diverse audience including IT professionals, architects, developers, and executive management.

Confidential

Network Administrator

Provide technical support for 500 employees local and off-site for all technical hardware and software issues including Windows 95-8, Windows Server, Office 2003-2010, Exchange, Active Directory Domains, Apple products and all hardware including printers, scanners, mail meters, digital whiteboards, 3d printers.
Assist in design and implementation of all network devices and policies used for security, upgrading, and general day to day usage.
Travel for weekend to race location to setup and maintain mobile network.
Familiar with HP Switches, Spiceworks Management System, Meridian PBX, Websense Web Filter, Unitrends Backup System, Websense Internet Security, Dell Blade Servers among others.
Responsible for programing all phone, wireless handsets, pager, voicemail, wireless phone, fax machines, and other communication devices. As well as keeping an updated record of all extensions being used, what types of extensions available, and document of all used IP addresses being used on the network.
Programmed small user based applications to help stream line company and department effectiveness.
Supported all audio and video equipment for presentation and sponsor assistance.

Confidential

Dive Control Specialist

Service customer and rental dive equipment. Using a number of specialized tools for each manufacturer.
Teach classroom lectures and pool sessions for scuba dive certification to new open water divers.
Assist instructor in safety of students for open water sessions for new diver certification.
Teach snorkeling, scuba skills update, and Try Scuba classes.
Experienced in filling scuba tanks with air and NITROX.
Assist customers with purchasing the correct scuba gear that fits their dive style and body type.
Help come up with creative ways to encourage more people to start classes with the company.
Run the store operations when owner requires the need.
Represent and act as the face of the company in a respectful, friendly, and fun way.

Confidential

Desk Side Support Specialist Long-Term Contract

Responsible for troubleshooting and repairing insurance company's hardware and software issues.
Lead technician for troubleshooting issues during Windows XP migration.
Assisted in rewiring 1 of 4 network routing closets that supported and connected over 200 users to the companies master control room allowing network traffic between the users and the servers.
Created batch files that reduced the amount of user personal data loss and recovery time during reimaging of workstations.
Consecutively the site and the technician with the most completed issue and the best end user reviews.
Acting site lead for Charlotte site when team lead is off site.

Confidential

Instructor

Instruct students in the course of A / Net
Designed, created, and implemented an intranet for students of the school that included practice test, other testing resources, course outlines, and useful information about the school and programs we offer that will be used company wide.
Help tutor and answer questions for students about labs in their MCSE and A /Net courses.
Assisted in developing ways to improve the learning techniques of the students and the teaching methods of the instructors.
Help with administrative duties around the office and re-organized office files. Designed an Excel spreadsheet to keep track of company aquarium water tests. Spreadsheet included simply formulas referenced from multiple spreadsheets and inputting into graphs.

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Network Administrator Resume Profile

Huntersville N, C

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