Network Systems Administrator Resume profile Schenectady, NY - Hire IT People

Skills

Microsoft Windows From DOS to Windows 7 , IOS, IPads, IPhones, BlackBerries
Windows XP to Windows 7 migrations
Microsoft Active Directory, DNS/DHCP, and WSUS, administration
Windows Server 2003/2008/2012 administration, patches and updates
VMWare 5.0 Virtualization
Support of LAN, wireless and VPN issues.
Email: Outlook, Lotus Notes, Zimbra
Microsoft Office 2000, 2003, 2007 and 2010
IMAC's
Asset Management
Creation, updates and deployment of computer images using Symantec Ghost
Ticketing Software including Trackit HP Service Desk, Help Desk Connect
Remote Access using Dameware, PC Anywhere, Remote Desktop, Remote Assistance, TeamViewer
Equipment decommissioning
Server backup and restoration using Symantec Backup Exec
Virus, malware and spyware removal
Excellent written and verbal communication skills.
Extensive troubleshooting solving skills both desk side and helpdesk.
Exceptional customer service skills, account management, and follow up

Experience

Confidential

Network Systems Administrator

Support and administration of entire hardware environment consisting of 10 Windows 2003 servers, 1 Windows 2008 server, 1 Windows 2012 server, 1 Netscreen 25 firewall, 1 Netgear GS745 48 port switch, 1 HP 1810-48G 48 port switch, 1 Extreme Networks 16101 48 port switch, 2 3Com 3C17304A switches, 1 Nortel Networks Contivity 1750 VPN, 1 Cisco 2100 Wireless Lan Controller, 1 Citrix Access Gateway and 4 Linksys WRT54GL wireless routers for Guest Services.
Support of software environment including Active Directory, printer configurations, proxy administration, Windows updates, VPN, Citrix, server backups, desktop repairs/builds, McAfee Antivirus, Office 2010, Crystal Reports, deskside support, end user computer backup and repurposing or decommissioning. Asset Management.
24/7 coverage.

Confidential

Helpdesk/Desk Side Technician

Install, repair, maintain, and upgrade desktop and notebook computers as well as printers and scanners
Helpdesk, Deskside and remote support of Microsoft Office 2003 and 2007, Lotus Notes, and many other applications.
Complete documentation in Trackit Ticket tracking system.

Confidential

Deskside Support Engineer / Help Desk Technician

Configuration, installation, and break/fix of desktops, laptops, Blackberries, laser printers and other peripheral devices. The support, performed via desk side, remotely or by phone, includes hardware, software, and network.
Network and email account creations, permissions and maintenance.
Complete documentation in ticket tracking system including asset management.
Ordered and maintained computer and printer inventory.
Proactive identification and resolution of computer and network issues.
Analyzed business needs and new technology and made recommendations.
Data recovery
Evaluation, repair, and upgrade of existing computers for redeployment and decommissioning of old equipment.

Confidential

Help Desk Manager/ Help Desk Technician / Desk Side Engineer / Redeployment Manager

Configuration, installation, and break/fix of desktops, laptops, Blackberries, laser printers and other peripheral devices. The support, performed via desk side, remotely or by phone, includes hardware, software, and network.
Documentation in ticket tracking system including asset management.
Training of new personnel.
Proactive identification and resolution of computer and network issues.
Analyzes business needs and new technology and makes recommendations.
Data recovery
Evaluation, repair / improvement of existing computers for redeployment.