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Network Systems Administrator Resume Profile

Schenectady, NY

Skills

  • Microsoft Windows From DOS to Windows 7 , IOS, IPads, IPhones, BlackBerries
  • Windows XP to Windows 7 migrations
  • Microsoft Active Directory, DNS/DHCP, and WSUS, administration
  • Windows Server 2003/2008/2012 administration, patches and updates
  • VMWare 5.0 Virtualization
  • Support of LAN, wireless and VPN issues.
  • Email: Outlook, Lotus Notes, Zimbra
  • Microsoft Office 2000, 2003, 2007 and 2010
  • IMAC's
  • Asset Management
  • Creation, updates and deployment of computer images using Symantec Ghost
  • Ticketing Software including Trackit HP Service Desk, Help Desk Connect
  • Remote Access using Dameware, PC Anywhere, Remote Desktop, Remote Assistance, TeamViewer
  • Equipment decommissioning
  • Server backup and restoration using Symantec Backup Exec
  • Virus, malware and spyware removal
  • Excellent written and verbal communication skills.
  • Extensive troubleshooting solving skills both desk side and helpdesk.
  • Exceptional customer service skills, account management, and follow up

Experience

Confidential

Network Systems Administrator

  • Support and administration of entire hardware environment consisting of 10 Windows 2003 servers, 1 Windows 2008 server, 1 Windows 2012 server, 1 Netscreen 25 firewall, 1 Netgear GS745 48 port switch, 1 HP 1810-48G 48 port switch, 1 Extreme Networks 16101 48 port switch, 2 3Com 3C17304A switches, 1 Nortel Networks Contivity 1750 VPN, 1 Cisco 2100 Wireless Lan Controller, 1 Citrix Access Gateway and 4 Linksys WRT54GL wireless routers for Guest Services.
  • Support of software environment including Active Directory, printer configurations, proxy administration, Windows updates, VPN, Citrix, server backups, desktop repairs/builds, McAfee Antivirus, Office 2010, Crystal Reports, deskside support, end user computer backup and repurposing or decommissioning. Asset Management.
  • 24/7 coverage.

Confidential

Helpdesk/Desk Side Technician

  • Install, repair, maintain, and upgrade desktop and notebook computers as well as printers and scanners
  • Helpdesk, Deskside and remote support of Microsoft Office 2003 and 2007, Lotus Notes, and many other applications.
  • Complete documentation in Trackit Ticket tracking system.

Confidential

Deskside Support Engineer / Help Desk Technician

  • Configuration, installation, and break/fix of desktops, laptops, Blackberries, laser printers and other peripheral devices. The support, performed via desk side, remotely or by phone, includes hardware, software, and network.
  • Network and email account creations, permissions and maintenance.
  • Complete documentation in ticket tracking system including asset management.
  • Ordered and maintained computer and printer inventory.
  • Proactive identification and resolution of computer and network issues.
  • Analyzed business needs and new technology and made recommendations.
  • Data recovery
  • Evaluation, repair, and upgrade of existing computers for redeployment and decommissioning of old equipment.

Confidential

Help Desk Manager/ Help Desk Technician / Desk Side Engineer / Redeployment Manager

  • Configuration, installation, and break/fix of desktops, laptops, Blackberries, laser printers and other peripheral devices. The support, performed via desk side, remotely or by phone, includes hardware, software, and network.
  • Documentation in ticket tracking system including asset management.
  • Training of new personnel.
  • Proactive identification and resolution of computer and network issues.
  • Analyzes business needs and new technology and makes recommendations.
  • Data recovery
  • Evaluation, repair / improvement of existing computers for redeployment.

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