Skills
- Microsoft Windows From DOS to Windows 7 , IOS, IPads, IPhones, BlackBerries
- Windows XP to Windows 7 migrations
- Microsoft Active Directory, DNS/DHCP, and WSUS, administration
- Windows Server 2003/2008/2012 administration, patches and updates
- VMWare 5.0 Virtualization
- Support of LAN, wireless and VPN issues.
- Email: Outlook, Lotus Notes, Zimbra
- Microsoft Office 2000, 2003, 2007 and 2010
- IMAC's
- Asset Management
- Creation, updates and deployment of computer images using Symantec Ghost
- Ticketing Software including Trackit HP Service Desk, Help Desk Connect
- Remote Access using Dameware, PC Anywhere, Remote Desktop, Remote Assistance, TeamViewer
- Equipment decommissioning
- Server backup and restoration using Symantec Backup Exec
- Virus, malware and spyware removal
- Excellent written and verbal communication skills.
- Extensive troubleshooting solving skills both desk side and helpdesk.
- Exceptional customer service skills, account management, and follow up
Experience
Confidential
Network Systems Administrator
- Support and administration of entire hardware environment consisting of 10 Windows 2003 servers, 1 Windows 2008 server, 1 Windows 2012 server, 1 Netscreen 25 firewall, 1 Netgear GS745 48 port switch, 1 HP 1810-48G 48 port switch, 1 Extreme Networks 16101 48 port switch, 2 3Com 3C17304A switches, 1 Nortel Networks Contivity 1750 VPN, 1 Cisco 2100 Wireless Lan Controller, 1 Citrix Access Gateway and 4 Linksys WRT54GL wireless routers for Guest Services.
- Support of software environment including Active Directory, printer configurations, proxy administration, Windows updates, VPN, Citrix, server backups, desktop repairs/builds, McAfee Antivirus, Office 2010, Crystal Reports, deskside support, end user computer backup and repurposing or decommissioning. Asset Management.
- 24/7 coverage.
Confidential
Helpdesk/Desk Side Technician
- Install, repair, maintain, and upgrade desktop and notebook computers as well as printers and scanners
- Helpdesk, Deskside and remote support of Microsoft Office 2003 and 2007, Lotus Notes, and many other applications.
- Complete documentation in Trackit Ticket tracking system.
Confidential
Deskside Support Engineer / Help Desk Technician
- Configuration, installation, and break/fix of desktops, laptops, Blackberries, laser printers and other peripheral devices. The support, performed via desk side, remotely or by phone, includes hardware, software, and network.
- Network and email account creations, permissions and maintenance.
- Complete documentation in ticket tracking system including asset management.
- Ordered and maintained computer and printer inventory.
- Proactive identification and resolution of computer and network issues.
- Analyzed business needs and new technology and made recommendations.
- Data recovery
- Evaluation, repair, and upgrade of existing computers for redeployment and decommissioning of old equipment.
Confidential
Help Desk Manager/ Help Desk Technician / Desk Side Engineer / Redeployment Manager
- Configuration, installation, and break/fix of desktops, laptops, Blackberries, laser printers and other peripheral devices. The support, performed via desk side, remotely or by phone, includes hardware, software, and network.
- Documentation in ticket tracking system including asset management.
- Training of new personnel.
- Proactive identification and resolution of computer and network issues.
- Analyzes business needs and new technology and makes recommendations.
- Data recovery
- Evaluation, repair / improvement of existing computers for redeployment.
