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Systems Engineer Resume Profile

Washington, DC

TECHNICAL SKILLS

  • Designing, building and supporting secure and highly available Exchange server systems
  • Exchange disaster recovery/planning
  • Migrating AD and Exchange systems using Quest Migration Manager QMM
  • Migrating Exchange Server 2013/2010/2007/2003/5.5 environments
  • Windows 2008 and 2010 clustering and Exchange DAGs
  • Troubleshooting SMTP gateways
  • Dell PowerEdge hardware
  • IronPort Email Security and SPAM filtering appliances
  • Office365 Exchange migrations
  • Active Directory
  • PowerShell scripting

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

  • Designing, building and supporting highly available Exchange 2010 and 2013 systems
  • Securing messaging systems
  • Troubleshooting complex messaging problems
  • Migrating users after company aquisitions
  • Troubleshooting Active Directory related messaging problems

Marriott International Contract Exchange Engineer

Confidential

  • Exchange engineer supporting over 68,000 Exchange Server 2003 mailboxes in a multi-domain, multi-AD site, multi-cluster environment
  • Provided technical support for litigation hold and e-Discovery activities
  • Provided engineering support for enterprise level messaging projects
  • Served as point of escalation to assist Help Desk in resolving difficult user support issues
  • SMTP routing
  • Ensured availability of Microsoft Exchange 2003, Blackberry and Ironport e-mail security messaging platform.
  • Responded to and resolved operational mail problems on a 24x7 basis to adhere to service level agreements.
  • Ensured capacity of messaging environment was at acceptable levels.
  • Identified and resolved interoperability issues between Exchange, Active Directory and third party software.
  • Identified and resolved active directory problems affecting Exchange environment.
  • Identified and resolved SMTP routing issues affecting Exchange environment.

DTZ Contract Exchange Migration Engineer

Confidential

  • Migrated just over 1000 users from Exchange 2003 to 2007 in a cross-organization environment after a company merger
  • Migrated Active Directory 2003 user accounts and groups across organizations as part of Exchange migration
  • Evaluated, tested and migrated public folders from Exchange 2003 to 2007 using Quest Migration Manager
  • Migrated users from Lotus Notes to Exchange 2007 using Quest Notes Migrator for Exchange
  • Managed a clustered Exchange 2007 SCC environment in co-existence with Exchange 2003 and Lotus Notes
  • Provided Blackberry Enterprise Server support
  • Wrote knowledge-based articles on Exchange/Outlook 2007 for Helpdesk and desktop support staff

Pinnacle Air System Administrator

Confidential

  • Implemented, administered and supported Exchange Server 2007 in a clustered CCR environment
  • Migrated about 600 users from Mdaemon to Exchange 2007
  • Migrated Active Directory user and service accounts from Windows 2000 to Windows 2003 after a company merger
  • Managed users and workstations with Group Policy
  • Built, configured and supported Windows 2000/2003 servers
  • Built and supported virtualized servers using VMware
  • Published applications and resources in a Citrix farm

Confidential

  • Provided Tier 2 support for users in a financial institution
  • Provisioned applications, operating system updates and patches via Group Policy using Marimba software
  • Built custom Windows XP images using Ghost

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