Professional Summary

I have an extensive work experience as a System Administrator and Helpdesk Technician. I have a MCSA, MCSE, A and Security certification that I achieved throughout my career. Along with an active Secret clearance, I also have an outstanding customer service background and exceptional trouble shooting skills in resolving technical issue on-site or via phone. Proficient in installing and maintaining Microsoft Exchange, SQL, Window Server, Active Directory, Window 8, Microsoft Office and Cisco Switch. I would be a very valuable asset to any IT department.

Skills

Professional Experience

Confidential

Software Integration Engineer

• Worked on a team of Technician on Avid Products software to integrate with US Army Media Studio Suites System.
• Helped Set-up HP Proliant hardware with Window 2008 server and configure RAID System with SMB/CIF/iSCSI on SAN Storage AirSpeed and ISIS SAN hardware
• Configured and installed SQL with a Cluster FailOver Database for MAM Media Asset Management and managed the SAN and VM Target for the node Clustering.
• Configured Database Instances and proper Data structuring for a faster availability query.
• Other tasks includes: Domain Joining, Edited and created GPO , Switch Configurations, Install latest Updates and cabling.

Confidential

System Support

• I work for a largest nationwide provider of Surveillance Video and POS integration services, For most of your Fast-food Restaurants. Customers include: McDonald, Subway, and Burger King and DQ and so on.
• Support and maintain all of the DDT services offered. Examples: Enterprise Query if an Owner has multiple restaurants he can view and manage all of the cameras all in one Browser. Smart Audit Help set any smart Audit and Monthly reports. Live View Owner can set to view any cameras via Smart phones.

Confidential

System engineer

• Worked with the 432nd Wing on an Unmanned Aerial Systems UASs , currently the MQ-1 Predator and MQ-9 Reaper which supports the reconnaissance and surveillance Military Missions.
• Supported networks such as Defense Network-6 Dnet6 , SIPR, NIPR and JWICS.
• Maintain and coordinate Between the Ground Control Stations GCS , the Squadron Operations Centers SOC , the Wing Operations Center WOC , and supported the Video Distribution Hub VDH system.
• Application supported Solipsys Overlay Map Application by Raytheon , Falcon View, Skynet, Mitre, and VLC Player.
• This position required a Top Secret/SCI.

Confidential

System Administrator

• Supported a Multi-Site Domain network with Military personnel in Iraq for NIPR and SIPR network working with the J6 Department.
• Maintain the Window Server 2003/Active Directory design implement and support including: Forest, OU, User, GPO etc. Supported the PKI and CAC Military ID for login.
• As part of the enterprise network, we utilized MVware OS ESX 3.5 and 4.0 along with Vcenter to maintain the virtual servers. The Company also has SAN Dell hardware with 12 bay for SATA HD and was set up for RAID 0 1 and iSCSI LUN target.
• By email and answering Service Desk phone helping Customer and Resolving Their Computer, Software and network issue. Utilizing Remedy software to record the trouble tickets and daily tasks.
• Responsible for Backup and Restore for the Servers utilizing Symantec Software on both Normal and Differential Backups
• MS Exchange Server and MS Outlook installation and configuration for emails, calendar, public folder, Distribution email accounts, and PST.

Confidential

Hardware and Software Upgrade Camp

Worked as Lead Tech for an upgrade project, refreshing and decommissioning workstation and Laptop. The Project is to replace all of the Client's Workstation and add any additional software according to Customer's request. Duties includes: Domain maintenance joining and dis-joining a Workstation from the Network, Configuring DNS, Email, VPN and Printer settings. The projects demand working with different Depart on the Camp, Camp familiarization and work around Military Personnel. A lot of face to face customer service with the Military

Confidential

System Administrator

• Supported a Multi Domain network in a Military Base in Afghanistan for NIPR and SIPR.
• Maintain the Window Server 2003/Active Directory design implement and support including: Forest, OU, User, GPO etc. Supported the PKI and CAC Military ID for login
• Responsible for Backup and Restore for the Servers utilizing Symantec Software on both Normal and Differential Backups
• MS Exchange Server and MS Outlook installation and configuration for emails, calendar, public folder, Distribution email accounts, and PST.
• Implement RIS Server and Sysprep to re-image the client PC for new Deployment.

Confidential

Logistic Technician II

• Work as a Team member in TMSD Technical Management Services Division with L-3 communication to receive and deliver TSM system that consist of DEOS, DITS, RSAM.
• TSM system that provides a switch capability to transition between the legacy system
• As a Team member, we conduct a PAT II Test and a complete inventory of the entire Accessory
• Kits includes all the cables, spare CCA and all the Laptop for Console Etc. before we assign the system to the Marine Units.

Confidential

Technical Support

• Supporting Military Personnel from Overseas Okinawa Japan, Hawaii and inter-continental States with about 300 Domain Controller
• Maintain the Window server 2003/Active Directory design, implement and support including: Forest, OU, User, GPO etc.
• Supported the PKI and CAC Military ID for logon and certifying email on the Domain
• When Soldier Deploy or Transfer Duty Station, We are Responsible to move Soldier's User Profile and Exchange email storage to the right Site and OU and Update the Global Address List
• MS Exchange Server and MS Outlook installation and configuration for emails, calendar, public folder, distribution emailaccounts, and PST.