To work for a growing team oriented organization that is willing to provide the same level of dedication, security, and loyalty it expects from me.
MS Workstation OS Versions, MS Office Suites. Installation, configuration and administration of MS Servers 2000 2013. MS Hyper-V, VMWare Hosting on ESXi 3, 3.5, 4.0. Server and Microsoft SQL Clusters. Install, Migrate and Administer MS Exchange versions 2000 through 2010. Kaspersky Enterprise Admin 8.0 and Migration to Kaspersky SEC 10. Checkpoint and Sonic Wall VPN Firewalls/Secure Clients. Light Router and Switch Admin. Symantec Backup Exec 8, 9 10, 11 13, VERITAS Enterprise NetBackup 4.5 and 6.0. ADIC i2000, ADIC100, Spectra Logic T120 and Sony Robotic Tape Libraries. Hitachi 9500 Series SAN. QLogic, Light Pulse and Emulex Fiber HBA's, Brocade4000 Series 4Gbps Switches. Single and Redundant Fiber Fabric Management. FalconStor IPStor Replication. GlobalScape Enterprise Secure FTP Server. DR design, implementation and Admin.
Responsible for Monitoring and Support of all facets of NC, SC, NJ and Canadian Office Networks and Infrastructure. Create and manage User Accounts with associated File Access, MS Terminal Services and Exchange Mail. Migrated Kaspersky Enterprise Admin 8.0 to Kaspersky Security Enterprise Console 10.0. Migrated Park Ridge user workstation base from XP to Windows 7. Troubleshoot and resolve all software/hardware related end user issues. Use MS Hyper-V for Development and QA initiatives. Manage Facility Card Access and site Telephone System Management. Conduct Client FTP Invoice downloads and import into proprietary application for processing. Support all Server Role Systems and Services. Document new and existing processes and procedures for both Administrative and User level utilization.
Desktop Support Technician
Accomplish problem resolution activities according to established procedures via remote software or locally Performed Workstation and Laptop builds and installations to suit specific customer roles Diagnose and resolve all hardware level issues, coordinate multiple vendor warrantee component ordering, shipping and returns Resolve Trouble Tickets within established timeframes while providing quality customer service. Proactively communicate status reports and issues to managers Responsible for quick resolution to trouble-tickets addressing hardware, software and network connectivity problems as well as Customer Service Requests CSRs related to new equipment installations and software requests.
Monitor/Support backend server and network equipment. Responsible for system availability and backup and special departmental projects. Document processes and procedures for server hardware, operating systems, and security controls. Develop/Maintain procedures and scripts for various aspects of server and application operation. Monitor/Troubleshoot all server issues and related peripherals. Devise strategies to maximize server uptime and security. Research new solutions and make recommendations for hardware/software/infrastructure improvements. Perform new server and equipment/infrastructure installations and migrations. Lead and participate with project teams for new hardware and software implementations for company-wide deployments. Assist with development/maintenance/testing and deployment of Group Policies. Monitor backup operations of all Enterprise servers and data stores. Continually assess, maximize and document backup strategies and offsite media rotation processes. Server performance tuning, OS patch assessment/implementation, installation and documentation. Assess/update server security and network implement ongoing dynamic controls.
Senior Network Operations Center Engineer
Engineer/implement custom solutions across all aspects of IT Co-Location Services for Web based hosting, Email Hosting, and Internet based backup, Shared Storage Services, System Status Monitoring and Disaster Recovery Solutions Design. Spec and implement custom VMware Hosting Solutions, NAS and SAN Solutions provide VPN Firewall Admin per client requirements. Implement/administer/monitor dedicated Shared Circuit Bandwidth. Remote support to clients at all levels utilizing NTR Global, LogMeIn, Kaseya, and RDP Protocols/solutions providing instant assistance to client Servers, Hosts, and Workstations. Build all MS Server Platforms to suit client specifications and providing tier 3 Support. Meticulously document all issues for each client/occurrence. Schedule Client Services Engineers for onsite issues not resolvable via remote means.
EDI and Data Storage Engineer
Consolidated all vendors Electronic Data Interchanges and upgraded 300 vendor feeds to comply with HIPAA regulatory security standards increased 250 in EDI incoming/outgoing encrypted data interchanges. Developed notification and daily reporting processes for revenue and time sensitive incoming/outgoing data feeds. Implemented dedicated fiber backbone between N.J. Ops Center and Tarrytown NY Data Center for enhanced remote admin and offsite disaster recovery initiatives. Implemented full duplex FalconStor IPStor site-to-site real-time replication of Tarrytown NY Data center and Upper Saddle River Operations center for 24 hour disaster recovery window of critical/business platforms. Administered SAN Storage and redundant dual-failover Fiber Optic fabrics at Tarrytown NY Data Center through 45 increase in SAN Storage. Responsible for confirming, reporting and managing day-to-day scheduled backups of over 600 Terabytes. Conducted inventory of offsite backup media archival sites to ensure HIPAA compliance data retention policies. Continually evaluated and worked collectively with database and application developers to enhance/streamline application architecture. Accomplished 3 year legacy platform upgrade and rotation with no disruption to systems availability and SLA's.
IT Operations Lead Project Engineer
Coordinated all IT departmental projects. Conducted recurring meetings to document timelines and facilitated manning, hardware, and vendor integration for projects. Personally upgraded from stand-alone Mission critical MS SQL Platforms to MS Server 2003 Active-Active Cluster configurations with multiple SQL instances and built high availability fiber optic redundant fabrics with auto failover capabilities at Tarrytown NY Data Center facility. Enhanced application and infrastructure architecture by integrating new SQL Cluster platforms from legacy systems. Replaced/relocated EDI legacy applications to Tarrytown Data Center using GlobalScape EFT Centralized Server platform enabling enhanced reliability and enabling vendor-specific flexibility/reporting/notifications and metrics. Personally administered and facilitated both Operations and Data Center locations SAN Growth 150 .
Operations Center Lead Engineer
Maintained all aspects of Upper Saddle River, N.J. Operations Center with 80 plus Servers. Installed and implemented VERITAS Symantec Enterprise NetBackup and both the New Jersey Operations Center and Tarrytown Data Centers. Developed, established and documented updated offsite backup Media Rotation processes. Conducted legacy platform upgrade migrations on servers older than 3 years while maintaining 97 uptime of all critical system operations. Coordinated all developmental and growth Server platform acquisition and buildouts to specification. Established and documented company secure and centralized EDI/FTP inbound and outbound HIPAA data exchange processes to include notifications and reporting metrics. Supervised Support Staff servicing 300 Field Clients Nationwide, generate monitor call center matrix reports, and present to Executive Staff. Maintain all aspects of Operation Center Infrastructure and Environmental Controls to include expansion of A/C, UPS and Electrical capabilities. Developed and tasked individual departments with Disaster Recovery Crash Kit outlines and assembled overall company disaster recovery planning in coordination with Vice President of Operations, inclusive of disaster notification procedures, alternate site location, and prioritization of emergency build out of Critical, Business, and Operational timeline recovery. Migrated MS Exchange instances from versions 5.5 to 2000 2003 with 0 data loss and minimal downtime. Implemented 65 increase in Storage area Network Growth in Data Center located in Tarrytown, NY.
Monitor, troubleshoot, maintain and administer all aspects of the Corporate Network. Schedule and implement all backups. Accomplish and document all reoccurring maintenance. Create and update logical diagrams representing all aspects of network LAN WAN. Administer local, remote and global user accounts including all domain file access, shares and permissions. Administer all aspects of Exchange mail server accounts. Build required platforms to accommodate development teams during new project construction, development and implementation and resolve associated network level issues.
Assistant Web Administrator
Developed, documented and initiated all aspects of daily tasks of the Web Farm maintenance to include backup operations, FTP feed postings, emergency recovery procedures and development to production migrations. Assisted in final phases of network construction to include initial rollout of website. Posted user account corrections to SQL 7.0 database tables, troubleshot login issues and verified scheduled database replications. Built and maintained Tape Workstation/Data Center area equipment to facilitate posting for incoming client data.
Support Systems Engineer
Built, loaded, tested, maintained and upgraded standard, portable and analytic client computers through 100 employee increase. Ordered and maintained associated component inventory. Resolved all remote and local connectivity issues. Performed periodic and Y2K upgrades to 200 remote and local nodes. Instructed and familiarized new personnel on aspects remote connectivity, MS Office Suite software and individual issued equipment usage. Received, documented and generated periodic reports for all help desk calls. Accomplished daily SQL 6.5 database backups and restored to replication servers.
Repaired and maintained all aspects of hardware and software on personal and client computers in educational facilities. Installed, configured and administered Windows 3.11, 9X, Microsoft NT 4.0 Workstation Server, Microsoft Office 97 and Outlook 9X. Developed, installed and tested RJ-45 UTP and RG-58 coaxial infrastructures. Performed limited installations of routers, switches and hubs. Resolved all aspects of network infrastructure connectivity.