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Sr. System Administrator Resume Profile

Objective

Overview

  • Certified, goal-driven and highly motivated IT professional, with 15 years' experience in full range of Windows OS/Citrix Administration life cycle, with proven ability to resolve unforeseen situations under pressure in short period of time, with strong business writing/verbal communicational skills, experienced in working in constantly updating Investment Banking sphere.
  • I'm looking for new opportunities and successful Company to be a part of and release all of my experience and knowledge to keep the Company's IT infrastructure growing up.

Professional knowledge and skills

  • Do strong 2nd/3nd line MS Windows/Citrix support ITIL based process: Event/Incident/Problem and Change Management, SLA/OLA/UC , processes and service improvement, maturing efforts
  • Strong experience in creating and managing of IT infrastructure
  • Have strong leadership abilities, experienced in running new department, interviewing and training new joiners, creating studying programs, preparing to handover procedures and transferring knowledge, good in writing policy and process documentation. Have working experience as IT-department chief, have hardware/software budgeting and planning experience
  • Design/deployment/maintenance network based on Server platforms:
  • Microsoft Windows 2000/2003/2008 R2 Active Directory, Group Policy, DHCP, DNS, PPTP, Microsoft Terminal Service, File Server, IIS 6,7 , DFS, FTP, Microsoft Clustering, WSUS
  • Maintenance/helpdesk of Workstation platforms: Windows 95/98/XP/7/8.1, have strong trouble shooting skill
  • Do deployment and maintenance of Citrix Presentation Server 4.5, XenApp 6.0/6.5, EdgeSight, WebInterface, MSSQL/SSRS for Citrix needs
  • Virtualization: Microsoft Virtual PC/Hyper-V , VMWare
  • TCP/IP, Network protocols, OSI levels
  • Hardware: remote support of HP ProLiant G1-G7 ILO , IBM Blade , ADSL/Wi-Fi: D-link, Calisto, Zyxel Printers maintenance
  • Based knowledge: Linux Fedora Core , MSSQL, HTML, MSOffice Ticketing/alerting systems: HP Service Center, CA Unicenter, ServiceNow
  • Able to provide customer oriented service effective on-call/remote support, 24/7 day/night shifts, ability to work under high pressure in multiple tasking and few projects environment, good team player
  • Have 5 years of working experience with international customers spread around the globe.

Experience/Working history

Confidential

Work details:

  • Provide L3 service desk support within 300 facilities and 3000 users
  • Remote, on-call support of OS Windows 7, XP and MacOS, AD queries, accounts maintenance
  • Responsible to hardware and media installation/setup/maintenance, software re-imaging
  • Work in WEB-based ticketing and HW database systems
  • Participate in meetings, new technologies implementations, meet with customers
  • Having 7 classes: Red Hat Linux, ESXi 5.5, A , Network , PowerShell, Linux scripting, etc.

Confidential

Sr. System/Citrix Engineer

Work details:

  • Provided 2nd/3rd line of Citrix Support Presentation Server 4.5, Dev/UAT/PDN farms with 350 published apps and 4000 users
  • XenApp 6.5, WebInterface, EdgeSight, MSSQL/SSRS setup/support, migration MF4.5 to XA6.5
  • Built new servers, created manuals, onboarded and maintained new applications, adopted for customer needs
  • Wrote automation start up and deployment scripts CMD/PowerShell
  • Created/maintained policy, load evaluators and monitoring profiles, multi-monitor hooks setup, Disaster Recovery structure, performance tuning, supported highly demanding and available environment, performed lots deployment in rapidly updating/changing applications' sphere
  • Participated in MIH/meetings/conference calls, dealt with the customer on daily basis
  • Provided remote assistance user's support, performed troubleshooting
  • Performed pre- and post- quarterly patching activities, applied fixes, often provided weekend on-call/remote support, participated in resilience testing BCM
  • Created new joiner studying programs and involved in trainings, prepared to handover procedures and transfer knowledge, participated in policy and process standardization meeting and wrote documentation
  • Led new projects, adopted and deployed new technologies, setup service processes and did service improvement, matured efforts
  • Maintained of service estate.

Confidential

Sr. System Engineer

Work details:

  • Provided 12-hours day/night shifts IT support within 24/7/365 model in L1 MS Windows support team in multicultural and highly stressful Invest Banking environment together with 4/5 mates on the shift
  • Event/Incident/Problem and Change Management of 25000 Windows Servers 2000/2003/2008 R2 , worked in ticketing/alerting systems: HP Service center, Service Now, provided on-call and remote support
  • Successfully dealt with 20-60 calls, 50-150 incidents or up to 50 Change Requests and user's requests implementation per 12-hours shift, prepared/performed handover
  • Implemented change and user's requests, created/troubleshoot DFS-shares, DHCP scopes, Windows Clustering, NTFS/accounts/shares troubleshooting, quarter patching WSUS
  • Performed remote maintenance of HP ILO , IBM Blade
  • Transferred knowledge and performed training of new team in India. Played one of key roles in a team.

Confidential

Sr. System Engineer

Work details:

  • 2nd-line of IT support, incident/problem management of 1500 Servers Windows 2000/2003/2008, Active Directory, DFS, DNS, DHCP
  • Ticketing/alerting systems: TND Unicenter agents, HP Open view agents
  • Supported Citrix Presentation Server 4.5
  • Performed remote maintenance of HP ILO , IBM Blade
  • Dealt with customer, technical teams, vendors, provided on-calls and user's remote support by daily/evening shifts

Confidential

Sr. System Engineer

Work details:

  • Deployed/maintained network based on Windows 2003SP2 Servers AD, DHCP, DNS, MS Terminal Service
  • Deployed/maintained server based on Linux Fedora Core Apache, Squid, PPTP , implemented traffic, speed and content restrictions
  • Provided user workstations maintenance/upgrade and helpdesk support for all branches
  • Maintained of accountant software based on 1C and connected with MSSQL databases, setup auto-exchange across branches
  • Configured ADSL-modems D-link, Calisto, Zyxel port forwarding, programmed fiscal printers
  • Successfully dealt with ISP companies, servicing organizations and planned hardware/software purchasing

Confidential

Sr. System Administrator

Work details:

  • Planned, deployed and maintained local network based on Windows 2000/2003 - Active Directory, DHCP, DNS, Terminal Services 2 servers/40PC/160 users
  • Provided user workstations HW maintenance and helpdesk support
  • Supported and configured MS Access databases, accountant/law applications, created and translated tasks for IT programmers
  • Managed employees' reports and controlled tasks implementation, created interchangeability in the team. Fast and strongly reacted on unforeseen situations
  • Performed new employee's on-boarding trainings, wrote documentation IT policy, procedures and knowledge articles , optimized day-2-day activities. Created department's performance reports.

Confidential

System Administrator

Work details:

  • Worked in the specific program under Fox Pro , MS Dos 6.22, input pted reports to a database
  • Network and printers' maintenance.
  • Languages
  • Advanced spoken and written Business English, freely in Russian and Ukrainian.
  • Personal qualities
  • Goal-oriented, energetic, responsible, serious and strong IT specialist, sociable, good team player. Attentive to details, able to communicate effectively with technical and non-technical audience, excellent time management and organizational skills, strong self-education skills
  • Began from ZX-Spectrum 1992 year .

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