Summary

I am a senior technology professional with a proven record of accomplishment, reducing costs while enabling business processes to be competitive in the global economy. I have created and implemented best practice processes to streamline and standardize key operational activities for supporting large enterprise storage initiatives. I have a diverse IT background in virtualization, cloud computing, and infrastructure strategy and theability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment. I am highly versatile adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic Effective communicator and liaison, known for building strategic partnerships and alliances with both technical and non-technical professionals I have supported infrastructure in migrating from Hyper-V to VMware and deployed, configured, and maintained Microsoft Server 2008R2 and 2012 environments, Active Directory, and Remote Desktop configurations. I focus on proactive and reactive support strategies with the goal being to improve the resiliency of the environment and 100 availability. I participated in numerous NetApp and Windows Server migration and consolidation projects. I have been responsible for DR onsite and offsite replication, testing, and implementation.

Design:

• 15 years of hands-on datacenter solution design, implementation, and delivery.
• Drive adoption of Network Appliance's offerings by consulting with clients in a pre-sales context and participate in proof of concept.
• Present to clients at the Executive level, who make the final decision.
• Capacity planning, vendor management, application architecture planning, and multiple cross-functional responsibilities supporting storage architecture.
• Develop scalable architectures and best practices around integrating NetApp storage and data protection solutions with VMware server, desktop VDI , and cloud computing solutions.
• Configure Single and Multi-site HA for NetApp.
• Develop document repository for existing production and those coming on-line.
• Able to step back, view the overall picture, and resolve complex issues.
• Develop automation strategies and solutions and integrate with various platforms
• Work with Service Providers to design 'As A Service' solutions to help clients build using NetApp controllers and software.
• Help clients to understand the lower level details of what is required to effectively manage and operate in an integrated and software defined datacenter.
• Strong analytical and problem solving skills to identify opportunities and address issues.
• Strong proficiency in Microsoft Office tools Word, Excel, Visio, and PowerPoint.
• Create backup policies, procedures, retention policies.

Delivery:

• Help enable our managed services team provide ongoing support of the solutions you deliver.
• Contribute to pre- and post- sales activities including solution development and technical support.
• Mentor and guide more junior engineers on projects
• A considerable record of accomplishment of leading delivery of NetApp and VMware based data center solutions to clients, ensuring ultimate success of the engagement.
• Work within a team environment for the installation of Cisco UCS and Nexus 1000/5000 series for a move to VMware from Hyper-V.
• Articulate the advantages of the agile infrastructure and Non-Disruptive Operations alongside the ability to automate end-to-end enablement via easily consumable self-service processes.
• Working knowledge of industry standard methodologies and best practices i.e. Project Life Cycle and System Development Life Cycle .
• Provide operational support, capacity planning, and analysis of Microsoft Windows environments storage and backups.

Implementation:

• Manage post sales resources to meet customer needs and facilitate projects.
• Strong communication, organization, and client management skills.
• Able to be resourceful, confidently handle pressure in critical situations, and manage the client's expectations.
• Change Management and Release Control
• With every project, consistently work toward solid knowledge transfer, proper documentation, and follow-on support.
• Implement DR policies to ensure prompt restoration of services to clients.

Technical Skills:

• NetApp: SAN filer configuration and installation SnapManager, SnapDrive, Operations Manager, Performance Advisor, SANScreen/OnCommand Insight, OnCommand Manager, OnCommand Balance, Support VMware, AIX, Solaris, and Windows instances.
• Server OS: MS Windows Server 2003-2008R2-2012x deployment and configuration, AD and GPO / Citrix/Terminal Server / Netware 2.x 6.x
• Servers: Cisco UCS 200 series HP, Dell, Blade servers rack and stack
• Virtual Software: VMware Certified Associate-Data Center Virtualization VMware Install, Configure, Manage 5.1 training in preparation for certification.
• Client OS: Microsoft Windows 7/8 to 3.1 / NT 4.0 Workstation
• Client Software: Office Suite including Visio and Project
• Email: Domino / Notes and Microsoft Exchange
• IBM: AS/400 connectivity utilizing Attachmate and Reflections
• Protocols: TCP/IP-IPX/SPX-DHCP-DNS-WINS-NFS-Ethernet 10 / 100 / gig / 10gbE / Token Ring Backup Software: Veritas Backup Exec, NetBackup, ARCServe
• FAX: FAXServe / RightFax
• Monitoring Software: Solar Winds What's Up Gold Packet Trap LabTech
• Anti-Virus Software: Vipre Business Norton Defense Management McAfee Defense Management Trend Micro
• Cisco: Routers and Switches familiarity some, not extensive programming
• Remote Access: PCAnywhere / Remote Desktop Services / Citrix
• Disaster Recovery: Responsible for DR Onsite and offsite replication and testing failover and restore
• Technical Writing: Policy creation, documentation, procedures/ Execution / Task Management
• IT Asset Management / Process Improvement

Professional Experience:

Confidential

Sr. Systems Engineer1

Responsibilities:

• Establish standards, policies, and procedures and ensure documentation is current.
• NFSSAN storage deployments in vCenter 5.1/5.5.
• Achieve 100 availability of SAN resources and server environments.
• NetApp controller hardware and software upgrades and data migrations.
• NetApp controller and shelf installation and configuration.
• Use of Packet Trap and LabTech for network/storage monitoring and reporting.
• Deploy MS Windows Server 2008R2 and 2012Rx servers in VMware vCenter 5.1/5.5 and on physical devices Server 2012 Failover Cluster.
• Support ESX/ESXI 4.1 and 5.x with VMware.
• Dedicated engineer for IT Authorities' largest client.
• Perform SAN administration on NetApp storage appliances attached to Hitachi, EMC, Storage Provision, Brocade and NetApp storage.
• Migrate ISCSI LUNs to NFS datastores.
• Partner with other Teams to ensure ease of implementations.
• Create and update product installation and support documents.
• Work with other vendors in problem determination and incident management.
• Participate in change management reviews.
• Participate in post-event reviews and incident outage reports.
• Create operations reports and ad hoc reports as required and requested utilizing both NetApp OnCommand Manager, OnCommand Insight, and OnCommand Balance tools.
• Create and implement backup policies and procedures utilizing NetApp tools SnapShot and SnapMirror as well as VMware SMVI backups in vCenter. Address issues relating to the backups.
• Analyze and implement DR policies to ensure prompt restoration of services to clients.

Confidential

I supported the Concerto Cloud Windows Server Services and Infrastructure that is migrating from Hyper-V to VMware. This includes the deployment, configuration, support and ongoing maintenance of the Microsoft Windows 2008R2 and 2012serverenvironment, and maintaining Active Directory and Remote Desktop configuration. NetApp SAN, network equipment, and related software for all Cloud clients are elements of my position. I created and maintained critical documentation for the build out and support of the runtime environments for the Cloud clients. 24x7x365 engineer responsible for maintaining these environments for high-availability and scalability

Responsibilities:

• Establish standards, policies, and procedures and ensure documentation is current.
• NFS SAN storage deployments in vCenter.
• Achieve 100 availability of SAN resources and server environments.
• NetApp controller upgrades and data migrations.
• Solarwinds for network and storage monitoring and reporting
• Support ESX/ESXI 4.1 and 5.x in VMware.
• Deploy 400 MS Windows Server 2008R2- 2012, and SQL 2008R2-2012 servers in VMware vCenter 4.1 and 5.1 and Hyper-V.
• Perform SAN administration on NetApp storage appliances attached to Hitachi, EMC, Storage Provision, Brocade and NetApp storage.
• Assist with Hyper-V to VMware Windows Server migrations.
• Partner with other Teams to ensure ease of implementations.
• Create and update product installation and support documents.
• Work with other vendors in problem determination and incident management.
• Participate in change management reviews and release control..
• Participate in post-event reviews and incident outage reports.
• Create operations reports and ad hoc reports as required and requested utilizing both NetApp OnCommand Manager and OnCommand Insight, OnCommand Balance tools.
• Create and implement backup policies and procedures utilizing NetApp tools SnapShot, SnapVault, and SnapMirror as well as VMware SMVI backups in vCenter. Address issues relating to the backups.
• Analyze and implement DR policies to ensure prompt restoration of services to clients.

Confidential

Professional Services Engineer

Responsibilities:

• Onsite Professional Services Engineer Lead for a major Telco account for 4 years.
• Perform SAN administration on NetApp storage appliances attached to Hitachi, EMC, Storage Provision, Brocade and NetApp storage.
• Responsible for the NetApp environment at 5 domestic and 2 offshore data centers.
• Change Management and Release Control
• Collaborate with the client on upgrade planning and implemented the same.
• Create and update product installation and support documents.
• Connect remotely for console access to build the storage appliances out from scratch zoning, system volume create, software installation, disk assigns, and aggregate builds.
• Create and submit requests for racking, cabling, IP addresses, port assignments, and console access.
• Provide critical case management to meet the client needs and drove timely resolution of issues that the customer experienced.
• Process improvement, task management, and compliance.
• NetApp Training via both web-based and instructor classes.
• Communication with clients and management.
• Scope and write detailed Statements of Work.
• Asset management for the NetApp environment.
• Support SnapManager, SnapDrive, Operations Manager, Performance Advisor, and VMware, AIX, Solaris, and Windows instances in the NetApp environment.
• 4 years of consulting and/or project management experience implementing NetApp specialty solutions that included support of SnapManager, SnapDrive, Operations Manager, Performance Advisor, and VMware, AIX, Solaris, and Windows instances. Share policies and procedures with others in a learning/training situation
• Create and implement backup policies and procedures utilizing NetApp tools SnapShot, SnapVault, and SnapMirror. Address issues relating to the backups.
• Establish standards, policies, and procedures and ensure documentation is current.
• Assist with customer education on NetApp products.
• Prioritize, manage, and complete multiple, complex technical tasks.
• Analyze and implement DR policies to ensure prompt restoration of services to clients.

Confidential

Network/System Administrator

Responsibilities:

• Technical writing, establishes standards and procedures, and ensures documentation is current.
• Monitor and resolve hardware/software issues on 1000 user node LAN/WAN.
• Microsoft Windows NT 4.0, Win2k, AD, Citrix, Exchange Server 5.5/2003support.
• Project Development, Planning, Project Documentation, Execution, and Task Management, Process Improvement, Data Analysis and Process Flow
• Virus defense management using McAfee Antivirus.
• NetApp controller hardware and software upgrades and data migrations.
• TCP/IP, DHCP, hub, router, and switch installation and support.
• Work with AT T and Verizon in telecomm upgrades, monitoring, and problem resolution utilizing SolarWinds improving uptime to branches via monitoring of telecomm links to branch offices.
• Develop, implement, and evaluate business methods and procedures.
• Establish standards, policies, and procedures and ensure documentation is current.
• Change Management and Release Control
• Train and assist end users in the use of the LAN and application software.

Confidential

Sr. Server Mgmt Administration

Responsibilities:

• Novell Netware 4.x-6.x installation, configuration, upgrades, and support.
• Monitor and resolve hardware/software issues on 1000 server node LAN/WAN.
• Improve uptime 90 upgrading hardware/NOS versions several servers had been down as long as 5 hours daily. Consolidate servers to eliminate costs.
• Microsoft Windows NT 4.0, Win2k, Citrix installation and support.
• Lotus Domino, ARCServe, Veritas NetBackup/Backup Exec, installation and support.
• Project Development, Planning, Project Documentation, Execution, and Task Management. Process Improvement and Technical writing.
• Virus defense management using Trend Micro Scan Mail and Norton Antivirus.
• Change Management and Release Control
• Work with Global Network Operations in telecomm upgrades, monitoring, and problem resolution utilizing SolarWinds and What's Up Gold.
• IT Asset Management.
• Train and assist end users in the use of the LAN and application software.
• Establish standards, policies, and procedures and ensure documentation is current.
• Analyze, evaluate/recommend correct hardware/software for the LAN and users.
• Work with various teams to develop and test disaster recovery plans.
• Oversee backups and restores utilizing Cheyenne ARCServe.
• Address issues relating to the backups.
• Migrate backups from disk-to-tape to disk-to-disk for efficiency.