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Vice President Resume Profile

Washington D, C

EXECUTIVE PROFILE:

  • Highly technical IT Leader with a track record for defining, building and optimizing best-in-class IT infrastructures and operations. Reputation for defining enterprise technology strategies and solutions that reduce costs, improve efficiency, support organizational goals and maximize the technology investment. Highly valued strategic partner at the top management levels. MCSE, CCNA, CCNP and PMP Certified.
  • IT Strategy Execution - develop IT visions/plans at the global/enterprise level, define and source the right IT solutions to support business objective, and build cost-effective and scalable solutions that support business growth
  • Global IT Systems Operations - established, deployed and consolidated IT operations across the US, Europe, Asia, and the Middle East for a 2 billion enterprise. Championed global integration strategies and successfully managed teams across diverse cultures
  • Financial Acumen Understand and utilize economic, financial, and industry data to accurately diagnose business strengths and opportunities identify critical financial issues and develop strategies and plans to reduce cost effectively manage the P/L for the business/department develop and incorporate an understanding of the competitive marketplace as well as awareness of economic, social and political trends that impact the business
  • Strategic Agility anticipate future consequences and trends accurately including their potential impact maintain broad business knowledge and perspective create new, competitive strategies aligned to the broader business strategy.
  • Building Effective Partnerships Identify opportunities to build strategic partnerships with individuals in other areas of the business in an effort to achieve business goals recognize partnership opportunities through analysis of business needs and form relationships that will enhance success develop the partnership through information exchange, clarification of partnership benefits and definition of partnership.
  • Client Focus Engage with the clients, both internal and external, and their needs as a primary focus build sustaining, collaborative and productive relationship with clients seek to understand client situations, issues, expectations, etc. take appropriate action to meet client needs and address concerns implement or utilize methods to monitor and evaluate client feedback appropriately meet client needs without jeopardizing business outcomes or results.
  • Vendor Sourcing/Vendor Relations - track record for building strong relations with the right vendors to reduce costs, improve support/service, and support strategic goals
  • Leadership Talent Development seasoned leader dedicated to talent management and development with demonstrated team building expertise and a passion for motivating personnel to grow while achieving results beyond organizational expectations. Proven ability to inspire excellence and create team cultures based on performance and innovation
  • IT Operations Management ITIL, Service Level Management, Resource Management, Processes Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management and Information Security Management

QUALIFICATIONS:

Management

Networking

Global IT Operation Strategic IT Planning Enterprise Architecture Infrastructure Deployment Service Level Management and Service Strategy / Design Business Continuity Site Implementation Disaster Recovery Datacenter Management and Relocation Vendor Relations Business, Product Systems Development Risk, Availability, Security, Capacity and Operations Management Financial Systems and Payroll Systems Change Management / Incident Management / Change Leadership Project Direction / Program Management Budget Development, Cost Control Return on Investment Analysis ITIL, BICC, Microsoft IPD Best Practices Quality Assurance 3 years

Ethernet, LAN, WAN DHCP, DNS, WINS, DFS, SMTP, NAT, HTTP TCP/IP, IPX/SPX, RIP, OSPF, IDS/IPS Switching, Bridging, Routing, Cabling MPLS, FrameRelay, ISDN, xDSL, T1, VOIP Server / LAN / WAN Optimization Remote Access, VPN, PPP, PPTP, L2TP

Systems Analysis

Security Systems Badge Access, Fingerprint Reader Electricity Power Utilization HVAC, UPS, Fire Suppression and Generator Requirements Datacenter / Communications Room Monitoring Tools Event Error Simulation Modeling Productivity / Efficiency Increase

Telecommunications

Systems Administration

Cisco Call Manager, Shortel, Avaya, RingCentral, Office at Hand Asterisk Management Wireless / Mobile Accounts Management Video Conferencing RightFax and QueueMetrics Administration

VMWare, HyperV, Citrix XenServer SAN Management Compellent, Equalogix, NetApp, EMC, HP Exchange, BES, Spam Filtering, Cloud Computing, Load Balancing Symantec Backup Exec 2010, Evault, Endpoint, System Center Active Directory, SQL Server and Sharepoint DoubleTake, AppAssure, Site Recovery Manager, Veeam, Exagrid

WORK EXPERIENCE:

Confidential

VICE PRESIDENT

  • Develop an information technology strategy and business plan that supports the effective delivery and governance of all technical services
  • Execute an operating model focused on delivering against key performance and financial measures aligned to the business objectives
  • Manage the monitoring, maintenance, backups, upgrade and administration of all IT systems, including applications, servers, storage, databases, e-mail, desktops / laptops, mobile phones and peripherals to achieve high availability and performance criteria
  • Define IT Strategy, Architecture and Standards including Disaster Recovery, Security, Systems and Storage Standards, Systems Management, and Virtual Environment to ensure 24x7 Operations and exceed Service Level Agreements
  • Regularly evaluate and define IT organizational structure and service deployment strategy considering in-house vs. third-party services and solutions ensuring optimal use of resources and maximizing efficiency and business process support
  • Establish ITIL best practices, processes and operational metrics to effectively manage the performance of IT Operations including: Availability and Performance of Applications and Servers, Service Desk Ticket Management, Hardware, Lifecycle Management, etc
  • Conduct proper market analysis to develop long-range plans designed to maintain cost effectiveness and competitiveness of the agency's IT infrastructure
  • Monitor delivery value, effective utilization of resources and performance metrics with an eye towards enterprise optimization. Introduce competitive, market leading metrics/key performance indicators and SLAs for driving the performance of IT Service Delivery
  • Analyze, budget, allocate and reduce cost where possible, while at the same time effectively communicate the value of investments and leverage these across the organization
  • Collaborate with other executives and other technology leaders to define infrastructure support initiatives and solutions for accurate and consistent service efficiency and effectiveness
  • Institute a culture to ensure the team continually stays informed on the latest technology, research best practices within and outside the organization, establish benchmarks, and use continuous process improvement and process framework disciplines to achieve results
  • Prepare, maintain and test the disaster recovery and business continuity plans on a regular basis
  • Perform periodic information security risk assessments, monitor compliance with information security policies and procedures and analyze and report on the adequacy of all system-related security plans throughout the organization
  • Form SLAs and OLAs with end-user departments to set user expectations, create measurable goals, and build a strong customer service orientation. Promote a cooperative and supportive customer service attitude across the IT department to ensure enhanced working relationships with all user departments/organizations.
  • Ensure compliance with SAAS, ISA, PCI and other necessary controls to protect data and information assets. Establish and manage compliance with necessary IT policies and procedures
  • Evaluate, recommend, implement and administer cloud-based services to provide key functionality to the global agency
  • Negotiate and manage contracts with key service providers, contractors and vendors to ensure service levels are met
  • Assume Project Manager Responsibilities on assigned projects that require research, data collection, critical thinking, technical expertise, and a high level of independence in support of long range planning activities. Clarify how initiatives are prioritized and ensure complete assessment of proposed projects
  • Support the end-user computing environment desktops, laptops, mobile devices, desktop applications, etc. to make sure user needs are met manage service desk technology and resources to resolve end-user issues and requests in an expeditious manner
  • Oversight of the recruiting, hiring and on-boarding practices to ensure the acquisition of top talent individuals who have a strong skillset and cultural fit
  • Ensure the execution of talent management practices including performance management and Associate development to promote overall Associate performance, learning and growth opportunities. Promote cultural values in a manner resulting in a positive, team-oriented, results-focused business group

Confidential

DIRECTOR

  • Oversee all operations of the technology infrastructure, providing leadership, tactical guidance and strategic direction
  • Created Technology Roadmap identifying the global technical strategies to support strategic vision and business development needs
  • Managed the planning, design, implementation and support of AMAG's network, storage, telecommunications and server infrastructure
  • Assisted senior executives using organizational perspectives and methods to execute business strategies, improve operations and performance, and optimize roles and responsibilities
  • Led the development, implementation, and/or integration of enterprise-wide, cost effective, responsive application software, communication and networking solutions
  • Monitored production scheduling and change management processes and achieve performance criteria as specified in customer SLA
  • Developed and implemented standards, policies/procedures, best practices and business processes for all aspects of the enterprise IT infrastructure, including information security and data protection
  • Developed the company's Security Strategy and ensure protection of critical data and systems is in accordance with regulatory and corporate policies
  • Designed and established an MPLS network connecting all facilities, centralized WAN management through the US and consolidated servers into a single high-availability virtual solution. Conducted RFP analysis and negotiated circuit contracts to save hundreds of thousands of dollars in annualized savings
  • Lead role in creating, designing and implementing the organizations vision for private and public cloud convergence
  • Created and executed plans to migrate existing and new offices to ATT Office at Hand VOIP
  • Migrated disaster recovery site to Rackspace reducing cost by 50k monthly
  • Developed, forecasted, and executed yearly operating budget in excess of 25 million
  • Oversight of outsourced relationships and manage global relationships with vendors and consultants such as AT T, Google, Rackspace, TW Telecom, Presidio, Revere, Amazon, CDW, and Cisco. Negotiate and administer contracts and service level agreements SLA
  • Worked closely with the Development teams to facilitate enterprise application architecture initiatives
  • Served as the key relationship manager between AMAG IT and clients. Solve client business issues with efficient application of technology solutions, best practices and methodologies
  • Developed and periodically tested business continuity and disaster recovery plans
  • Conducted post-mortems for outages to improve operations and remove single points of failure
  • Defined and developed key performance indicators and measurements such as availability routinely gather and report on this information and developed procedures to improve quality of service. Developed and presented quarterly reports to Executive Management
  • Oversaw the development of frameworks that support improved client future-state organizational design and alignment
  • Engineered turnaround of IT's performance service levels and transformed IT into a strategic business partner
  • Established rapport and credibility with department heads. Reduced weeklong helpdesk backlog to 90 responsiveness within same day
  • Set forth departmental goals and implemented procedures and performance standards to achieve these goals manage, coordinate, monitor and evaluate the activities of the entire staff
  • Institute a culture of motivation, inspiration, and leading teams to achieve goals, build capacity to develop and innovate, and creatively manage challenges and changes

Confidential

DIRECTOR

  • Managed and successfully completed the following projects: VMWare Vsphere 4.1 and 5.1 cluster with HA, DRS and SRM to virtualize 450 plus servers, 500TB Compellent Storage Area Network, Symantec Evault File and Mailbox archiving, Exchange 2003/2007 to 2010 Migration, AV upgrade to Symantec Endpoint Protection, Terminal Server platform upgrade to 2008, BES 4.1 to 5.0 upgrade, AT T Managed MPLS Cloud implementation across 10 sites, upgrade from BackupExec 10d to BackupExec 2010, Barracuda Load Balancing for Terminal and IIS Servers, Microsoft SystemCenter, DoubleTake Availability with Full Server Protection for Disaster Recovery, Datacenter Relocations, Postini Spam Filtering, ASAs with IPS / IDS, Rightfax implementation, Cloud Migration of various production applications, VDI and Thin Clients deployment, Managed five Domestic and eight International company acquisitions, Ops Manager and Solar Winds Implementation, F5 Load Balancer Implementation, etc
  • Developed and implemented a global IT strategic plan to support company vision. Aligned systems strategy with business strategy
  • Managed and led the development, implementation, and/or integration of enterprise-wide, cost effective, responsive application software, communication and networking solutions
  • Provided the leadership, vision, management and oversight of all global networks, infrastructures, data centers, telecommunications, and support services
  • Key contributor to developing and executing infrastructure and global LAN/WAN strategic ideas, future technology trends and aligning to overall corporate direction, and long-term planning
  • Developed strategy to achieve IT/Business alignment enabling IT to be a strong contributor to business success
  • Work with executives, department managers and leads to ensure accurate needs/requirements definition and to deliver appropriate solutions/services
  • Responsible for the development of specifications and requirements, vendor selection and negotiations, overall project management, as well as acquisition and implementation of new computer systems, servers, database, and LAN and WAN configurations.
  • Provided project proposals, cost/benefit analysis, design specifications, and feasibility studies to senior management and project teams.
  • Established standards of performance to measure effectiveness and efficiency of the overall information technology function
  • Assisted with the implementation of business initiatives and organizational and cultural changes for leadership alignment, change leadership, stakeholder and employee engagement, large-scale program design, organization performance, and communications
  • Successfully completed several industry and client audits SAS70, Financial
  • Formulated departmental policy and procedures recommends new or revised standards, procedures, and policies.
  • Identified, evaluated, promoted and implemented application of technology to enhance business operations across the organization
  • Worked with external business partners and technology partners to ensure smooth integration of systems and processes
  • Direct responsibility for managing numerous IT related contracts with vendors in regards to technology management, service level management and cost management
  • Managed the activities of consultants and contractors used to deliver technology solutions
  • Creation and monitoring of the IT annual budget
  • Act as escalation point for daily and/or critical issues and ensure those encountered are addressed
  • Oversaw the revision of the IT Strategic Plan on a quarterly basis ensuring its coherence with the company's strategic plan
  • Held regular departmental meetings to review strategic goals and initiatives, promote team building, conduct performance appraisals and work to provide staff growth
  • Served on company's planning and policy-making committees
  • Developed, reviewed, and certified all back-up and disaster recovery procedures and plans
  • Supervised the ordering, acquisition, inventorying, and disposition of hardware and software
  • Staffed, developed, mentored and motivated a team of business oriented professionals to ensure that talent and skills meet the current and future business needs

Confidential

IT MANAGER

  • Responsible for the planning, organizing, and execution of all IT functions for a global enterprise infrastructure consisting of 1700 plus servers and 25000 users in over 30 countries
  • Hands on management of the agency's applications, development of new technical solutions and IT infrastructure, including desktops, laptops, servers, network, printers, storage, asset and lifecycle management, voice services, mobile technologies, backups, system security, and disaster recovery
  • Supported VP/CIO in strategic planning, technology administration, capacity planning and preventive maintenance to ensure security, reliability and availability of network and other IT resources
  • Interfaced and consulted with other department directors as well as outside vendors in order to support decisions on hardware and software purchases supporting business requirements
  • Oversee maintenance and support of the Agency's critical business systems, applications, servers and network resources, ensuring reliability, availability and performance to meet user needs
  • Implemented and enforced desktop and system standards, appropriate use of computer hardware / software, security and privacy policies
  • Ensured quick and effective response to requests for computer-related assistance from staff
  • Developed and tested security and disaster planning activities planned for and provided necessary support during emergency situations
  • Maintained standard IT operating procedures/policies and best practices, including providing written protocols and guidance to IT staff and to end-users
  • Ensured the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades
  • Handled financial aspects of the IT Division, including purchasing, budgeting and forecasting future needs and expenditures, as well as preparing return on investment and cost benefit analyses
  • Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements
  • Managed and developed IT staff, including hiring, training, evaluation, guidance, discipline and discharge

Confidential

INFRASTRUCTURE MANAGER

  • Led tactical efforts in the planning, design, implementation, organization, and operation of the organization's infrastructure / networks including redundancy, resiliency, and disaster recovery, as indicated by business requirements
  • Provided direction regarding the strategic roadmap for infrastructure and network services consisting of 800 users and 25 sites worldwide
  • Maintained solid understanding of Customer needs and strengthen working relationships with key stakeholders across the organization
  • Effectively managed the lifecycle of existing infrastructure and network services
  • Determined appropriate standards for all IT related hardware and software across the organization
  • Developed and implemented policies/procedures and best practices for daily operational management
  • Handled the administration and maintenance of all data center and network infrastructure including logistical security, environment administration power, UPS, cooling, etc. and physical access while complying with all audit requirements
  • Executed a comprehensive capacity management program ensuring adequate resources are available currently and in the future
  • Provided the Disaster Recovery services associated with recovering the infrastructure / network services as per agreed recovery timelines
  • Established and deployed monitoring /testing/measurement methodologies and tools including network and server performance criteria. Ensured that staff is knowledgeable of performance criteria so they can conduct monitoring activities appropriately
  • Evaluated technology product vendors/providers by conducting research and cost/benefit analysis on products, services, protocols, and standards in support of procurement and development efforts
  • Managed the service delivery relationship with key vendors, outsources, and contractors ensuring they deliver their respective services at acceptable levels and cost
  • Ensured all required data is backed up or replicated on the agreed schedule and confirm its integrity on an ongoing basis
  • Maintained all infrastructure, configuration, and support documentation
  • Manage and drive the maturity of the key processes associated with all IT Support Services
  • Incented the technical team to become a cohesive entity enabling the rapid deployment of quality services
  • Supervised a technical team of 28, ensuring they understand their roles, responsibilities and KPI's. Continuously review, adjust and train team to ensure their capabilities remain current and relevant to the underlying IT services. Other supervisory duties included planning, assigning and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems

Confidential

IT MANAGER

  • Managed, directed and performed the design, development, acquisition, installation, and administration of networks, systems applications
  • Partnered with Business to prioritize technology needs and meet commitments. Managed the timely planning and execution of technology projects and ensured corporate guidelines are properly followed
  • Managed a team of 18 to maintain high levels of service, user and customer satisfaction
  • Drove ongoing productivity improvement and innovation in partnership with stakeholders
  • Recommended, implemented and measured the effectiveness of service models, leveraged as solutions to meeting business needs
  • Ensured a culture of operational and service excellence to efficiency and effectiveness of IT service operations
  • Assessed quality of delivery and time commitments. Recommended strategies for improvement, including continuous improvements and leading best practices programs
  • Identified and resolved issues related to the performance of the IT service. Formulated and implemented corrective actions
  • Developed and implemented sustainable security architecture that supports operational requirements while maintaining strong and in-depth security posture
  • Partnered across the technology division, managed the creation, revision, and documentation of IT strategies and policies
  • Coordinated and administered team assignments, monitor team progress, and maintain schedules
  • Oversaw IT projects from development through implementation
  • Developed, revised and ensured compliance with all IT policies, procedures, standards, requirements, and guidelines
  • Coordinated service delivery from IT vendors and subcontractors to ensure timely and quality service
  • Planned, monitored and controlled IT division expenditures and budget

Confidential

SENIOR SYSTEMS ADMINISTRATOR / HELP DESK MANAGER

  • Designed, implemented and maintained the LAN / WAN
  • Server Duties: added and removed user accounts, installed applications and printers, administered restrictions and security on shares, created firewalls on proxy server, configured e-mail accounts on exchange server, installed and configured remote access services, supervised virus prevention, performed backups and restores.
  • Terminal Server Duties: installed and published applications using Citrix, troubleshoot printer problems on terminal server, determined software compatibility issues.
  • Hardware Duties: troubleshoot, repaired and replaced hardware, formatted and reconfigured hard drives f-disk OS reinstall , fixed various registry errors, extensive work on network and local printers including, connectivity problems and physical repairs, tracked and updated service calls using call ticket software, built and configured LANs at new remote sites, which included cabling punch downs wall jacks and installing routers and hubs / switches.
  • Diagnosed operating system problems and troubleshoot failing applications
  • Configured and troubleshoot network printers and Internet connections
  • Performed rollouts by building and ghosting new machines from network images
  • Provided customer service and technical support to end users via telephone, remote control, e-mail on-call support for workstations using Windows 2000, NT4.0, 98/95 Office

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