Level 2 Network Analysts Resume Profile Washington, DC - Hire IT People

Summary

Skilled NOC Engineer with over 5 years experience providing networking support for small, medium, and large size businesses. Experienced support engineer in diagnosing, troubleshooting and resolving client issues within a call center environment. Dedicated team player that goes the distance for assisting customers and helping my company succeed.

IT Experience

Level 2 Network Analysts

Confidential

Provided monitoring of DC Government Frame-relay and MPLS Metropolitan Area Network
Used various network monitoring tools for diagnostic and troubleshooting network issues
Support VPN users of RSA token and PhoneFactor
Resolve network issues or escalate them to meet the desired SLA
Uses Cisco and CatOS commands to track down the root cause of network problems
Opened Cisco TAC cases for issues that were unresolved and to RMA equipment
Opened tickets with Verizon for down or bouncing circuits.

NOC Engineer

Confidential

Supported the Campus Area Network for the National Institute of Health
Used NetCool Monilth for monitoring of the network
Go onsite to troubleshoot problems locally like LAN port activations or connectivity issues
Configured and troubleshoot Vlans
Used Remedy for the creation and modifying trouble tickets
Use various software based troubleshooting tools including CiscoWorks to perform initial problem determination, evaluation and resolution
Configured and replaced APC power supplies of various models
Used fluke devices to verify LAN jack connectivity and length of cable

Confidential

Perusing a Bachelor Degree in Computer Science
Configured LAN and WAN
Configured routing and routed protocols like TCP, RIP, EIGRP, OSPF
Acquired the Network , CCENT, and CCNA Certifications

Helpdesk Support Technician

Confidential

Supported customers in apartment communities with internet connection issues
Used Vantive trouble ticket system for tracking of customers issues
Took escalated trouble tickets from supervisors for irresolvable issues
Troubleshoot and configured customers TCP/IP, PPPOE, and network configurations
Communicated with the NOC on wan issues
Walked customers though setting up mail on their email client software

DSL Support Technician

Confidential

Provided troubleshooting and configuration of SDSL routers for business customers
Setup customers mail exchange records and assisted on configuration on MS Outlook
Allocated a block of public IP address for customers to use
Configured static and DHCP settings via telnet on customer routers
Assisted customers via phone support to setup VPN access
Used NetCool for monitoring of the network to determine outages

Tier 2 Helpdesk Analyst Confidential

Monitored the network for latency or down transcender
Took escalation from tier 1 technicians via Remedy trouble ticket system
Escalated irresolvable network issues to Tier 3 technicians
Troubleshoot end-users hardware and software issues on various operating systems
Trained new technicians on troubleshooting skills
Configured and walked customer through configuring their network card

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Level 2 Network Analysts Resume Profile

Washington, DC

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