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Windows/vmware Administrator Resume Profile

Evansville, IN

Summary
  • 8 years of work experience on Windows Server and VMware vSphere, ESX, ESXi Environments.
  • Knowledge on x86/x64 Intel, IBM, DELL HP hardware Blade, Rackmount, Tower servers, Cisco routers, Desktops, Laptops and other peripherals.
  • Hands-on experience in configuring and troubleshooting Windows Server administration roles and features like Active directory, DHCP, DNS, Group Policies, FTP, IIS, File Print server, FSMO roles, etc.
  • Experience in MS Office tools like Word, Excel, Power Point and Ticketing tools like BMC Remedy, Managenow.
  • Hands-on experiences in implementation and administration of VMware vSphere, ESX, ESXi, vCenter servers.
  • Experienced in vSphere Client, Web Client, Permissions, Cloning, Templates, VMFS Data Stores, HA / DRS / FT settings, Cluster Groups, Resource Pools, Host Profiles, Update Manager and other features of VMware.
  • Good understanding on Virtual Networking concepts like Standard Switching vSS , Distributed Switching vDS and Storage concepts like SAN, FC SAN and NAS.
  • Extensive knowledge on advance features of virtualization like vMotion, Storage vMotion, Enhanced vMotion, HA DRS Clusters, FT, P2V and V2V migrations using Vmware convertor.
  • Exposure towards working with project management team to define project requirements, coordinate with project team, evaluate hardware requirements and recommend computing solutions.
  • Support all aspects of project life cycle through ITIL based configuration, Change, Service, Incident and Problem management.
  • Training and assisting new associates with the client and project workflow, and thus driving the process attain SLAs.

Skills

Hardware

HP ILO BL460c G7, BL480c Servers HDDs: PATA, SATA, iSCSI, SSD Floppy Drives, CD/DVD Drives Printers: HP LaserJet, DeskJet, OfficeJet

Network Devices: NICs, Hubs, Switches, DSL/ADSL Modems, Cisco Routers

Hypervisors

VMware Vsphere 5.x, VMware ESX/ESXi 4.x, Windows Hyper-V

VMware Workstation, Vmware Player, VMware Fusion

Cloud Management Tools

VMware vCloud Director, vCenter, OpenStack

Vmware Products

Vmware vSphere 5.x, ESX/ESXi 4.x, 5.x, vCenter Server, vSphere Client, Web Client, Update Manager, vAPP, VDP, etc.

Migration Tools

Vmware Convertor P2V V2V , vMotion, svMotion, evMotion, HA DRS Clusters and Fault Tolerance FT

Network Virtualization

vSphere Standard Switch vSS and Distributed Switch vDS

Server OS

Windows Server 2002 / 2003 / 2008 / 2008 R2 /2012

Client OS

Windows 2000 Prof / XP / Vista / 7 / 8

Microsoft Services

Active Directory, Group Policy, FSMO Roles, FTP, IIS Web , Remote Desktop, DHCP, DNS, etc.

Network Services

LAN, TCP/IP, DHCP, DNS

ERPs

SAP ECC 5.0/6.x, SAP NetWeaver 2004s

Ticketing Tools

IBM Managenow, BMC Remedy

Professional Experience

Confidential

Windows/VMware Administrator

Accomplishments:

  • Experience in building VMware Host environments.
  • Design, install and configure VMware ESX, ESXi, vSphere 4.x/5.x environments.
  • Managing virtual infrastructure using Virtual Center vCenter , vSphere Client and Web Client.
  • Performing physical to virtual P2V migrations using VMware converter.
  • Managing storage LUNs allocation for ESX/ESXi hosts using iSCSI initiators.
  • Good knowledge on storage technologies like SAN, NSA, FC SAN, iSCSI and NFS.
  • Expert level experience in deploying and configuring VMs.
  • Expert in deploying VMs using Snapshots, Cloning and Templates.
  • Hands-on experience on migrations using vMotion and Storage vMotion.
  • Experienced with HA and DRS Cluster configurations and management.
  • Deep understanding on HA DRS and Fault Tolerance FT concepts.
  • Configure, assign and verify Roles and Permissions to ESX/ESXi Hosts, VMs and vCenter.
  • Experience on patching and upgrades using Update Manager.
  • Configure and manage virtual networking using vSphere Standard switches vSS .
  • Configure and manage Resource Pools, CPU load balancing.
  • Good understanding on VDP, vShield Endpoint, vDS.
  • Managing of vSphere environments using tools vCLI, vMA and SSH Client.
  • Maintain and manage security compliance, tasks like server health checks, user validations, missing patches.
  • Implement server hardening which includes service pack updates, vulnerability patch updates, password policies, port security and login restrictions.
  • Working knowledge on server hardware platforms like IBM, HP, Dell, Cisco, Rackmount and Blade Servers.
  • Experience with Windows Server 2008R2 and older versions.
  • Good understanding on Windows Server 2012 administration.
  • Hands-on experience with Active Directory, DHCP, DNS, FSMO Roles, GPOs and other roles and features.
  • Good understanding of management tool such as SCCM/SCOM.
  • Knowledge on Windows Clustering, IIS Web.
  • Resolving issues using ITIL best practices Service, Problem, Incident and Change .
  • Working on Remedy ticketing tool to troubleshoot and resolve windows and vmware problems.
  • Worked as single point of contact with system troubleshooting and to diagnose common system problems at any time 24/7 .
  • Coordinating with various teams like hardware, storage and application teams to troubleshoot and work on high priority issues and fix them.

Confidential

Windows/VMware Administrator

Accomplishments:

  • Installation, configuration and administration of Windows Server 2002/2003/2008.
  • Troubleshooting various issues using ITIL best practices on Problem, Incident and Change.
  • Managing AD-Domain Controller DC , Additional DC, Child Domains CDC , RODC Clients and Member servers.
  • Create and manage users, groups in Active Directory.
  • Providing Security Sharing permissions Folders and Files to users.
  • Create and manage Local/Roaming profiles and Home folders.
  • Installation and configuration of FSRM, DFS Namespace Folders.
  • Proficient in transferring of roles and seizing of roles in AD-DS.
  • Create and applying Group policies on Users, Computers and OUs using GPM.
  • Install, configure and manage AD-Domain Services, DHCP, DNS, IIS web and WDS services.
  • Creating, modifying and monitoring DHCP Scope, Scope Options and Reservations.
  • Create and configure Forward Reverse lookup zones, Host, Alias and Pointer records.
  • Knowledge on Hosting Websites, Virtual Directories, Redirecting Websites and FTP sites.
  • Configuring remote desktop connections using Remote Desktop Services.
  • Managing vSphere, ESX/ESXi servers and Virtual Machines using vCenter and vSphere web client.
  • Creating virtual machines VMs and deploying guest OS and VMware tools into VM.
  • Create Templates, Cloning of VMs and taking Snapshots of VMs.
  • Deploying new VMs using Templates Clone technologies and allocate resources.
  • Adding iSCSI, NAS/NFS storage or LUN to ESXi servers.
  • Create, delete/unmounts and manage VMFS datastores.
  • Migrating VMs using vMotion and storage vMotion methods.
  • Creating users, configure roles and permissions.
  • Knowledge of P2V and V2V conversion using vSphere standalone converter.
  • Troubleshooting problems occurring with Hosts, VMs, Network and Storage issues.
  • Worked as single point of contact in handling high priority issues with servers, applications and other services at any point of time.
  • Only person in team to work on RCA with various support teams.
  • Coordinating with other support teams and vendors to troubleshoot various problems.

Confidential

Windows Administrator

Accomplishments:

  • Working on problem, incident and change management tools like IBM Managenow and BMC Remedy.
  • Hands-on experience in accessing emails via IBM Lotus Notes.
  • Worked on AD user administration tasks like create, delete and modify user accounts and password resets.
  • Assigning various job codes to end users using AD with manager's approval.
  • Troubleshooting OS Windows 2000/XP/Vista , Hardware and Networking issues like IBM Laptop/Tablet PCs, Desktops, Printers local network , Modems and Routers wired/wireless .
  • Handling hardware failures and replacement problems of end users by logging of calls.
  • Troubleshooting and training end users on MS Applications like word, excel, outlook, powerpoint, remote desktop connection.
  • Handling Citrix Metaframe environment issues and other client specific application issues.
  • Providing on call support to end users on client specific software's, 3rd party software's and application updates new version release .
  • Handling escalations by coordinating calls to appropriate support groups.
  • Coordinating end users with appropriate support groups for problem resolution.
  • Handling severity 1 2 issues on application server and network outages and monitoring progress of severity 1 2 tickets.
  • Responsible for generating RCA documents.
  • Work on problem tickets with end users via On Call, Emails and Remote assistance.
  • Routing user tickets to appropriate groups.
  • Training newly hired analysts on EUS process and providing knowledge repository about project, problem scenarios and resolutions to them.
  • Monitoring and maintenance of SLA and sending SLA daily reports to managers via emails.
  • Scheduling weekend maintenance that includes new version release, upgrades and backup of weekly data of client specific applications.
  • Scheduling and monitoring weekend support staffing and also coordinating the same to manager via emails.

Confidential

Wintel Admin

Accomplishments:

  • Installation, configuration and administration of Windows Server 2003, Active Directory Services ADS , DHCP, DNS.
  • Responsible for Active Directory, GPO, Domain users. Administering users and groups with appropriate permissions and privileges to access LAN and Domain environment.
  • Configured and managed Microsoft Outlook 2003 for the users.
  • Administering DHCP Server by configuring and managing DHCP Scope and Reservations.
  • Providing offshore support to US based customers using sprint network.
  • Troubleshooting various network issues with modems and routers wired/wireless .
  • Working on service, problem and incident tickets daily and Troubleshooting OS and MS Office tools like word, excel, power point and outlook.
  • Providing On Call support to end users.
  • Troubleshooting problems using remote desktop connections.

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