Skills

Professional Experience

Windows/VMware Administrator

Accomplishments:

• Experience in building VMware Host environments.
• Design, install and configure VMware ESX, ESXi, vSphere 4.x/5.x environments.
• Managing virtual infrastructure using Virtual Center vCenter , vSphere Client and Web Client.
• Performing physical to virtual P2V migrations using VMware converter.
• Managing storage LUNs allocation for ESX/ESXi hosts using iSCSI initiators.
• Good knowledge on storage technologies like SAN, NSA, FC SAN, iSCSI and NFS.
• Expert level experience in deploying and configuring VMs.
• Expert in deploying VMs using Snapshots, Cloning and Templates.
• Hands-on experience on migrations using vMotion and Storage vMotion.
• Experienced with HA and DRS Cluster configurations and management.
• Deep understanding on HA DRS and Fault Tolerance FT concepts.
• Configure, assign and verify Roles and Permissions to ESX/ESXi Hosts, VMs and vCenter.
• Experience on patching and upgrades using Update Manager.
• Configure and manage virtual networking using vSphere Standard switches vSS .
• Configure and manage Resource Pools, CPU load balancing.
• Good understanding on VDP, vShield Endpoint, vDS.
• Managing of vSphere environments using tools vCLI, vMA and SSH Client.
• Maintain and manage security compliance, tasks like server health checks, user validations, missing patches.
• Implement server hardening which includes service pack updates, vulnerability patch updates, password policies, port security and login restrictions.
• Working knowledge on server hardware platforms like IBM, HP, Dell, Cisco, Rackmount and Blade Servers.
• Experience with Windows Server 2008R2 and older versions.
• Good understanding on Windows Server 2012 administration.
• Hands-on experience with Active Directory, DHCP, DNS, FSMO Roles, GPOs and other roles and features.
• Good understanding of management tool such as SCCM/SCOM.
• Knowledge on Windows Clustering, IIS Web.
• Resolving issues using ITIL best practices Service, Problem, Incident and Change .
• Working on Remedy ticketing tool to troubleshoot and resolve windows and vmware problems.
• Worked as single point of contact with system troubleshooting and to diagnose common system problems at any time 24/7 .
• Coordinating with various teams like hardware, storage and application teams to troubleshoot and work on high priority issues and fix them.

Windows/VMware Administrator

Accomplishments:

• Installation, configuration and administration of Windows Server 2002/2003/2008.
• Troubleshooting various issues using ITIL best practices on Problem, Incident and Change.
• Managing AD-Domain Controller DC , Additional DC, Child Domains CDC , RODC Clients and Member servers.
• Create and manage users, groups in Active Directory.
• Providing Security Sharing permissions Folders and Files to users.
• Create and manage Local/Roaming profiles and Home folders.
• Installation and configuration of FSRM, DFS Namespace Folders.
• Proficient in transferring of roles and seizing of roles in AD-DS.
• Create and applying Group policies on Users, Computers and OUs using GPM.
• Install, configure and manage AD-Domain Services, DHCP, DNS, IIS web and WDS services.
• Creating, modifying and monitoring DHCP Scope, Scope Options and Reservations.
• Create and configure Forward Reverse lookup zones, Host, Alias and Pointer records.
• Knowledge on Hosting Websites, Virtual Directories, Redirecting Websites and FTP sites.
• Configuring remote desktop connections using Remote Desktop Services.
• Managing vSphere, ESX/ESXi servers and Virtual Machines using vCenter and vSphere web client.
• Creating virtual machines VMs and deploying guest OS and VMware tools into VM.
• Create Templates, Cloning of VMs and taking Snapshots of VMs.
• Deploying new VMs using Templates Clone technologies and allocate resources.
• Adding iSCSI, NAS/NFS storage or LUN to ESXi servers.
• Create, delete/unmounts and manage VMFS datastores.
• Migrating VMs using vMotion and storage vMotion methods.
• Creating users, configure roles and permissions.
• Knowledge of P2V and V2V conversion using vSphere standalone converter.
• Troubleshooting problems occurring with Hosts, VMs, Network and Storage issues.
• Worked as single point of contact in handling high priority issues with servers, applications and other services at any point of time.
• Only person in team to work on RCA with various support teams.
• Coordinating with other support teams and vendors to troubleshoot various problems.

Windows Administrator

Accomplishments:

• Working on problem, incident and change management tools like IBM Managenow and BMC Remedy.
• Hands-on experience in accessing emails via IBM Lotus Notes.
• Worked on AD user administration tasks like create, delete and modify user accounts and password resets.
• Assigning various job codes to end users using AD with manager's approval.
• Troubleshooting OS Windows 2000/XP/Vista , Hardware and Networking issues like IBM Laptop/Tablet PCs, Desktops, Printers local network , Modems and Routers wired/wireless .
• Handling hardware failures and replacement problems of end users by logging of calls.
• Troubleshooting and training end users on MS Applications like word, excel, outlook, powerpoint, remote desktop connection.
• Handling Citrix Metaframe environment issues and other client specific application issues.
• Providing on call support to end users on client specific software's, 3rd party software's and application updates new version release .
• Handling escalations by coordinating calls to appropriate support groups.
• Coordinating end users with appropriate support groups for problem resolution.
• Handling severity 1 2 issues on application server and network outages and monitoring progress of severity 1 2 tickets.
• Responsible for generating RCA documents.
• Work on problem tickets with end users via On Call, Emails and Remote assistance.
• Routing user tickets to appropriate groups.
• Training newly hired analysts on EUS process and providing knowledge repository about project, problem scenarios and resolutions to them.
• Monitoring and maintenance of SLA and sending SLA daily reports to managers via emails.
• Scheduling weekend maintenance that includes new version release, upgrades and backup of weekly data of client specific applications.
• Scheduling and monitoring weekend support staffing and also coordinating the same to manager via emails.

Wintel Admin

Accomplishments:

• Installation, configuration and administration of Windows Server 2003, Active Directory Services ADS , DHCP, DNS.
• Responsible for Active Directory, GPO, Domain users. Administering users and groups with appropriate permissions and privileges to access LAN and Domain environment.
• Configured and managed Microsoft Outlook 2003 for the users.
• Administering DHCP Server by configuring and managing DHCP Scope and Reservations.
• Providing offshore support to US based customers using sprint network.
• Troubleshooting various network issues with modems and routers wired/wireless .
• Working on service, problem and incident tickets daily and Troubleshooting OS and MS Office tools like word, excel, power point and outlook.
• Providing On Call support to end users.
• Troubleshooting problems using remote desktop connections.