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Sr. Systems Software Specialist Resume Profile




Sr. Systems Software Specialist

  • Active Directory design integration implementation to consolidate 4 forests
  • Active Directory forest trusts to share resources between 4 forests
  • Implement Maintain Support Active Directory Exchange 2007 2010 environments
  • Active Directory backup and recovery
  • Provide Conduct Active Directory quarterly disaster recovery scenarios
  • PowerShell for reporting, bulk editing, monitoring and automation
  • Group policy creation editing troubleshooting
  • Interact with business management vendors developers to provide hooks into Active Directory attributes authentication


Senior Support Engineer

  • Install, maintain, troubleshoot and administer back-end server infrastructure
  • Collaborate with engineers, developers and vendors to design, develop and build solutions that meet business requirements
  • Knowledge and experience in building, supporting and troubleshooting Windows Server 2003, 2008 and 2012 systems
  • Experience in high availability design and implementation of SQL geo clusters using EMC cluster enabler with recover point
  • Proficient with VMware ESX and vSphere 5.1
  • Provide administration and support for Exchange 2010
  • Provide Design and Engineering support for Active Directory/DNS
  • Provision LUNs as needed for systems on EMC SAN
  • Experienced with publishing and troubleshooting applications that are deployed using Citrix XenApp
  • Knowledge of Citrix NetScaler application load balancing
  • Use of PowerShell to automate tasks as well as pull data from servers and Active Directory

Windows Systems Engineer

  • Third tier support for Hosting team in production for over 2 million users
  • Responsible for implementing, moving and restoring environments, web site, files and SQL databases to and from production, staging and QA networks
  • Active Directory, DNS Bind Windows , engineering and administration
  • IIS 7.5 engineering and administration
  • Windows Server 2008 R2 engineering, administration and clustering
  • VMware ESX Server/VM engineering and administration
  • F5 Load Balancer
  • MS SQL Server 2008 R2 administration
  • SCOM 2012 monitoring

Windows Systems Engineer 4 years

  • Active Directory, DNS, DHCP, LDS/ADAM, ADFS, File and Print service engineering and administration
  • Exchange 2003 and 2007 engineering and administration
  • Windows Server 2003 and 2008 engineering and administration
  • Windows Server 2003 and 2008 clustering
  • VMware ESX Server/VM administration
  • Blackberry Enterprise server engineering and administration
  • Puredisk, Netbackup, and Backup Express engineering and administration
  • F5 Load Balancer administration
  • IIS 6 7 engineering and administration
  • Administration for 300 HP and Dell servers

Desktop Systems Engineer 2 years

  • Windows Server NT, 2000 and 2003 engineering and administration for 250 schools across the nation
  • Blackberry Enterprise Server user administration
  • Blackberry Device support
  • Group Policy engineering for home and remote offices
  • Level III support for home and remote offices
  • Image engineering and administration for home and remote office desktop and laptops
  • Push/package applications, OS patching and remotely administer computers via LANDesk

Information Technology Analyst

  • Provide end user support to 800 clients worldwide
  • Package and test applications for deployment via Zenworks
  • Create Windows XP SP2 images for deployment via Zenworks imaging
  • Setup Video Conferencing between global offices via LAN and ISDN
  • Participate in weekly meetings to improve images, application testing and deployment standards between global IT staff
  • Participate in weekly meetings to improve desktop support and resolve outstanding technical issues between local IT staff

Desktop Support Consultant

  • Provided support to 1200 clients for all Hardware on PCs and Laptops
  • Assisted clients with HP LaserJet Series printers concerning toner cartridges, fuser kits, drum kits, transfer kits, rollers, paper jams, error messages and sensors
  • Assisted clients with network connectivity concerning IP address, VLAN, Cat 5 cable crimp and connection, network cards and settings, protocols, services and drive mappings
  • Provided support to clients concerning Windows Operating Systems, Novell ZEN works and Applications
  • Installed and configured Bloomberg market data desktops for multiple monitors and attached network printers
  • Received day to day calls from Remedy application system to resolve emergency problems with client computers
  • Received tickets from Technology Request system to coordinate from various corporate locations to survey, disconnect, move, reconnect and install computer equipment
  • Participated in projects working closely with integrators for the set up and testing of disaster recovery stations
  • Participated in projects together with Intel and Solaris server management group to relocate server labs, install, decommission and move servers
  • Billed for work completed and followed up with clients to ensure customer satisfaction

Software and Hardware Support Technician

  • Assisted employees with all network, software and hardware related problems
  • Set up a peer-to-peer network for computers and printers and created user accounts, passwords, shared folders
  • Upgraded Windows 98 computers to Windows 2000 Professional
  • Configured existing hardware and software for Windows 2000 by installing new drivers, software patches and upgrading the bios
  • Installed various hardware components such as memory, CD-RW Drives, Hard Disks, BIOS Chips, Internal Power Supplies, External UPS, Modems, Sound Cards, Network Cards, Printers, Scanners, and Digital Cameras
  • Developed a marketing database using Microsoft Access
  • Transferred the company website onto a new Internet server
  • Set up company email accounts and web access with an AT T ISP

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