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System Administrator Resume Profile

New York, NY

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Systems Administrator

  • Monitoring and Maintenance of Data Center Servers through BigBrother
  • Troubleshooting Server related issues through XenCenter and Terminal Services
  • Troubleshooting and resolving user related issues through ServiceNow ticketing system
  • Project Management of ServiceNow system which includes restoring database to current system, upgrading to latest version of servicenow, and setting up and configuring AutoDiscovery/MID Servers
  • Reporting system metrics on a monthly basis based off BigBrother
  • Installing and Configuring of XenServers on M620 Blade Servers
  • Installing and Configuring of VMWare 5.5 on M620 Blade Servers
  • Migrating data from one blade server to another using Xenmotion via XenCenter

Confidential

System Administrator

  • Responsible for early troubleshooting and alerts for operational servers.
  • Provides technical support and troubleshooting, installation, repair, and preventative maintenance of Data Center servers and related software.
  • Delivers technical support to DoD and its Enterprise components, over the phone or on site, as required.
  • Interacts with other Tier 1, 2 and/or 3 teams or contractors to restore service and/or identify core problems.
  • Clearly communicates technical solutions in a user-friendly, professional manner to end users and customers.
  • Participates in new application and hardware rollouts, testing, and special projects as needed. Works on assignments that are moderately complex in nature.
  • Provides additional systems administrative support as required in additional areas such as file servers, print servers, network access, mobile devices, application and web servers, System Center Operation Manager SCOM , Exchange, Archives/Backups, virtualization, Information Security, virus protection, PowerShell, storage solutions.

Confidential

IT Specialist

  • Serve as the primary POC for Remedy Tier 1 and 2 Support
  • Provide Remedy user application support, troubleshooting and installation and configuration
  • Created and modified Remedy user accounts and permissions
  • Troubleshoot and resolve Remedy Server crash issues
  • Serve as the Microsoft Account Administrator and Active Directory Administrator
  • Manage installation, configuration, and maintenance of all Microsoft Domain Controllers and MS Exchange 2007 software on all Networks
  • Install servers supporting Microsoft Active Directory and Exchange services
  • Maintain and update all mailbox directories, creates, deletes, modifies Exchange mailboxes, and public folders
  • Responsible for the development, testing, and implementation of all Active Directory environments and schema's relating to Exchange servers as required by the Command Active Directory team

Confidential

Sr. Systems Engineer

  • Conducted loading IAVA security patches to Enterprise Windows Server 2003 and XP Workstations using WSUS 2.0 and WSUS 3.0
  • Supported the testing and deployment of Windows OS patches using Windows Software Update Server WSUS
  • Provided Windows Server 2003 and XP system administration for the development and production environments
  • Supported an Enterprise level Windows Server 2003 Active Directory AD environment AND an Enterprise level Windows 2000 Server AD environment.
  • Performed remote daily Windows OS-level and application-level health monitoring using VMWare ESX
  • Responsible for Server security accreditation using DISA Gold Platinum.
  • Implemented security IAVA patches to Servers and Workstation in compliance with security
  • Installed, configured, troubleshoot, diagnosed, and resolved problems with Microsoft Exchange, Microsoft Windows 2003 Terminal Servers, and Active Directory and other Windows based applications

Confidential

Systems Engineer

  • Provided day-to-day support and maintenance of server farm, server applications and networking environment
  • Supported an Enterprise level Windows Server 2003 Active Directory AD environment AND an Enterprise level Windows 2000 Server AD environment
  • Investigated and resolved technical issues in a timely manner, such as email, file and print, authentication and application server services
  • Performed integration and testing of the mission critical applications.
  • Implemented and verified daily CommVault backups
  • Monitored network, servers and security device logs
  • Deployed Servers, workstations, printers and other customer related IT/Telecommunications equipment
  • Performed IT security related duties including transferring files across domains and handling of IT security incidents

Confidential

System Administrator

  • Supported mission critical Continuity Of Operations exercises
  • Supported an Enterprise level Windows Server 2003 Active Directory AD environment AND Enterprise level Windows 2000 Server AD environment
  • Installed, upgraded and configured software applications such as Adobe Professional 7.0, Office 2003, and other mission critical applications
  • Analyzed and resolved software interface and interoperability problems
  • Setup, installed and configured Test Lab environment with Windows Server 2003 Domain
  • Controller with Active Directory, MS Exchange 2003 with IIS, File/Print Server
  • Installed and updated GPO Security settings, operating system security patches
  • Ensured and strengthened the rigorous application of information security policies, principles, and practices in the delivery of systems administration services.
  • Utilized Windows terminal service to remotely configure, troubleshoot and resolve server and workstation problems
  • Managed organizational units, user accounts, networks, and access to systems and equipment

Confidential

Systems/Application Analyst

  • Provided network/hardware/software training for Foreign Service Officers and other locally employed
  • staff at US Embassies worldwide
  • Performed troubleshooting to resolve application interface and interoperability issues to increase efficiency with Systems
  • Provided network support to all Department of State sites
  • Resolved hardware / software interface and interoperability problems and maintained systems
  • configuration
  • Replaced and performed upgrades of Servers / Workstations
  • Installed and integrated systems fixes, updates, and enhancements

Confidential

Systems Engineer

  • Submitted user requests for new accounts for different classified systems such as NIPR, SIPR and JWICS
  • Secured Public Key Infrastructure PKI Certificates and supported users load PKI in windows for access to secure sites
  • Supervised the work of sub-contractors to ensure correct and quality service was rendered
  • Redesigned, posted and maintained documents and images on Intranet website on JWICS using Microsoft FrontPage 2000
  • Supported users in resolving Outlook 2000 issues and system issues
  • Assisted in upgrade / installation project of Windows XP rollouts with Office 2003 and provided refresher training for users
  • Migrated E-Mail Data Outlook personal folders / files from Outlook 2000 to Outlook 2003
  • Installed and integrated systems fixes, updates, and enhancements

Confidential

Windows Engineer

  • Installed and Configured GCCS Windows Client machines and Windows Server Secondary Domain
  • Controller on the Network according to DISA guidelines
  • Performed troubleshooting on windows problems related to GCCS systems and maintained the Local Area Network
  • Managed Organizational Units and user accounts
  • Designed and Implemented Windows 2003 and Integrated Exchange Server 2003 within a test lab
  • environment
  • Installed and Configured Sun Blade 1000 with Sun Solaris 8
  • Maintained all windows systems by creating Norton Ghost images and implemented testing on identical
  • systems by restoring the image

Confidential

System Administrator

  • Supported an Enterprise level Windows 2000 Server Active Directory environment
  • Developed, documented and implemented Systems Administration standard operating procedures and
  • tools
  • Managed system resources including performance, capacity, availability, serviceability, and recoverability
  • Provided Windows 2000 and NT desktop support to all users as per trouble tickets
  • Performed troubleshooting on user interface and interoperability issues with NT operating systems and
  • exchange e-mail issues and LAN/WAN issues
  • Setup, installed and configured new workstation rollouts with standard software and required
  • applications
  • Assigned user rights and privileges to certain folders on as needed basis
  • Managed the installation and integration of system fixes, updates and patch enhancements
  • Maintained, keyed and supported Encryption devices such as KG-95 per security guidelines
  • Applied and ensured information security policies, principles, and practices in the delivery of systems
  • administration services
  • Provided Enterprise Server Management support and granted permissions and rights to users using Active Directory and maintained user account for all classified and unclassified Server systems

Confidential

Network Technician

  • Installed and configured Windows 2000 systems for past performance race recall on the Network
  • Installed new hardware and operating systems as well as applications software and LAN connectivity, mapping, etc
  • Managed accounts, networks, and access to systems and equipment
  • Managed the installation and integration of systems fixes, updates and enhancements
  • Performed troubleshooting and resolved various software and network interface and interoperability problems and operating system issues
  • Supported and performed troubleshooting on the Local Area Network
  • Implemented Systems Administration standard operating procedures and tools

Confidential

System Administrator

  • Setup, Installed and configured NT Servers 4.0 and Novell 4.11 Servers
  • Installed and configured Sun Solaris 2.6 8 on Sun Sparc station's
  • Launched rollouts of new NT workstations for replacement of 486x systems for Y2K compliancy as well as installation and configuration of Operating Systems and applications
  • Y2k research, testing and implementation on Servers and Workstations
  • Purchase new servers, workstations, and peripheral devices
  • Installed printers, SCSI hard drives, and software
  • Performed troubleshooting on printing problems, e-mail, user connectivity and drive mapping issues
  • Performed troubleshooting for PC problems and NT operating system issues
  • Setup new laptops for writers in the field to be able to send in their information
  • Performed technical interviews and supervised staff of five
  • Performed and documented inventory of hardware and software

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