Over 13 years in Information Technology providing professional support with extensive experience in hardware, software, network, and server IT solutions. Excellent track record with ensuring projects and tasks are handled in an efficient manner and deadlines met. Troubleshoot advanced technical issues with proficiency, providing excellent customer satisfaction. Currently possess an active top secret clearance SSBI .
In every work environment it is always my goal to push, challenge, inspire, and enrich myself and others with new goals, knowledge, technology, and efficiency mechanisms. I strive to inspire creativity in others and increase efficiency, productivity, and thereby, profit the organization I am invested to.
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- Information Assurance Security Officer IASO . Ensure DoD regulatory standards.
- Compliance manager. Oversee network and client software/policy compliance and practice.
- Application Administrator. Administrate software distribution, installation, and license management.
- Backup Administrator. Administrate backup solutions, software, and policy.
- Senior Server Administrator. Manage server accessibility, policy, load balancing, security, redundancy, etc
- VPN, cryptology, certificate, authentication protocols, policy compliance, etc.
- Web Administrator. Web server stand-up. IIS, Apache, Tomcat installation and initialization/configuration. Code migration, updates, pushes configuration, etc.
- Web Master. Code creation, testing, implementation, and design.
- Network and application security. Vulnerability assessment and code/network hardening.
- IT SOP lead. Implement efficiency mechanisms and work flow processes.
- Sales Marketing management
- Business management
- Business planning
- Business strategy and development
- Website planning and development
- Remote site client and server management
- Onsite and vendor support
- CRM and merchant integration solutions
- Contractor recruitment, training, and management
- Online marketing strategy and development expert
- Information technology consultation expert
- Data retention and recovery solutions
- Network/Server solutions
- Hardware and software management, maintenance, repair
- Broad scope software client/server solutions
Last Line POS/Terminal Tech Support
- Troubleshoot POS terminals
- Remote support and software management
- End line support. Calm, accurate, quick diagnosis/response critical.
- Technician Lead
- Customer relations expert
- Bench productivity awardee. Led tech bench to 2nd most productive team nationwide
Computer Teacher/Network Administrator
- High School Information System Teacher
- LAN Admin