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System Administratorresume Profile

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Woodbridge, VA

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Objective:

Seeking a challenging career with a progressive organization will utilize my skills, abilities and education in Customer Service and the ability to thrive a lively working environment and multi-task and that will allow room for growth.

Career Summary:

A highly motivated administrative professional I'm a fast learner and look forward to learning something new every day and thrive in high stress situations. I enjoy a busy day I have the ability to work effectively as an individual and a team player. I have experience in, human resources, customer service highly organized detailed-oriented professional. I have great skills in office, budgeting, event planning and travel arrangements, along with excellent written and verbal communications skills. Good judgment, excellent planning, and strong leadership skills, conflict resolution research / program support I am dependable and ethical. Possess comprehensive expertise in all office functions including: -Technical proficiency in Microsoft Office.Expertise in PC and Macintosh computers, multi-line telephone systems, scanners, faxes and copiers. - File, screen telephone calls, maintains schedules and inventories, invoicing and mail distribution. - Troubleshoot basic hardware and software computer problems.

Computer Skills:

Microsoft Office Word, Excel, PowerPoint, Access , Salesforce, CostPoint, QuickBooks Pro, Navision, Lotus Notes, SharePoint, iMIS

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

  • Maintained database for all financial records: accounts payable / receivable, invoicing.
  • Use basic computer software programs such as Microsoft Word, Excel, Outlook and Pro-Care.
  • Answered a high volume of calls daily internal and external call routing support.
  • Know and implement Minnieland's policies and procedure to staff parents.
  • Oversee front office operations and provide impeccable customer service.
  • Consistently increase and maintained child enrollment.
  • Assist Director to Improve/maintain a high image of the School.
  • Maintain the School in a clean, safe and healthy manner.
  • Provide parent participation/community relations opportunities.
  • Motivate and mentor staff daily / Improve effectiveness of staff.
  • Expand knowledge and training of staff.
  • Evaluate and document all aspects of each staff member's performance.
  • Maintain personnel files to ensure all teacher certifications are current
  • Assigns jobs and duties to office staff.
  • Assist teachers in classroom whenever necessary.
  • Recruit, interview, and check references for all new hires.
  • Conduct orientation for new employees, also supervise all new employees.
  • Schedules staff and ensure proper staff child ratio for classrooms.
  • Track and order supplies needed for the office.

Confidential

Customer Service Representative

  • Accurately process customer transactions such as orders, quotes or returns.
  • Present price, credit and terms in accordance with standard procedures and customers' profitability profiles.
  • Recommend alternate products based on cost, availability or specifications.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Provide accurate information regarding availability of in-stock items.
  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
  • Fill requests for catalogs, information or samples.

Confidential

Customer Service Representative

  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports. Recognize, document and alert the supervisor of trends in customer calls. Demonstrated best judgment in the disbursement of adjustments and credits.
  • Assist in scheduled physical inventory counts.
  • Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software.
  • Present a professional image at all times to customers and vendors.

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